Reza Zettiara

DevOps Engineer at Alpabit Digital Inovasi
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Contact Information
us****@****om
(386) 825-5501
Location
Indonesia, ID

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Experience

    • Indonesia
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • DevOps Engineer
      • Mar 2021 - Present

    • Indonesia
    • Information Technology & Services
    • 1 - 100 Employee
    • DevOps Engineer
      • Aug 2020 - Feb 2021

      - Create auto deployment for env development, UAT - Help developer to analyze the problem when getting issue on envi Development, UAT and Production and suggesting solution - Create/ Use Monitoring tools to getting data from all project - Suggesting architecture for new project - Suggesting culture for activity deployment - Code Review - Create tools/script to improve development, integration - Plan & execute project along with team based agile methodology - Create auto deployment for env development, UAT - Help developer to analyze the problem when getting issue on envi Development, UAT and Production and suggesting solution - Create/ Use Monitoring tools to getting data from all project - Suggesting architecture for new project - Suggesting culture for activity deployment - Code Review - Create tools/script to improve development, integration - Plan & execute project along with team based agile methodology

    • Indonesia
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Back End Developer
      • Dec 2019 - Aug 2020

      Backend Developer (Axisnet – Laut Nusantara) - Responsible for maintaining and developing all parts of the servicesystem- Participate in all phases of the development cycle, focusing on coding,testing, and debugging

    • System Analyst
      • May 2019 - Dec 2019

      System Analyst (All Project Internal)- Identify complex problems and review related information in order todevelop and evaluate options and solutions that can be applied- Determine how a system works and how changes in conditions,operations, and environment affect results- Implementing integrations requested by customers or give thereccomendation about it- Give solution and discussion with all member team project

    • System Engineer
      • Feb 2017 - May 2019

      Leader Project (Axisnet) - Provide SLA report to the client and give decision about it. -Help organize the team in assisting in carrying out its tasks in this project. -Responsible for coordinating cooperation in building a solid team. -Coaching and directing team members in preparing all required reports. -Make final decision for any discusion about application or server beforeprovide to the client -Customer support and system operation -Support Business and Marketing Team -Deliver 24/7 service Level 1 support (Service Desk and Monitoring), Level 2Support (System Administrator) and Level 3 support (Application-DeveloperSupport and IT Network and Infrastructure -Managed and control day to day IT Operation activity -Managed and control Service Level Operation to meet the agreement objective

    • Indonesia
    • Telecommunications
    • 1 - 100 Employee
    • System Engineer
      • Jun 2016 - Feb 2017

      Leader Project (Axisnet-MyXL)- Provide SLA report to the client and give decision about it. - Help organize the team in assisting in carrying out its tasks in this project. -Responsible for coordinating cooperation in building a solid team. -Coaching and directing team members in preparing all required reports. -Make final decision for any discusion about application or server beforeprovide to the client -Customer support and system operation -Support Business and Marketing Team -Deliver 24/7 service Level 1 support (Service Desk and Monitoring), Level 2Support (System Administrator) and Level 3 support (Application-DeveloperSupport and IT Network and Infrastructure -Managed and control day to day IT Operation activity -Managed and control Service Level Operation to meet the agreement objective

    • System Administrator
      • May 2015 - Jun 2016

      System Admin (Axisnet-MyXL)-Support Team Developer to create new features in accordance withcustomer request.-Analysis minor, major and critical for selfcare MyXL and give solution toclient.-Determine and analyze the root cause of every incidents found and initiateactions to improve or correct situation.-Create script to facilitate for collect report and data request from customer.-Create monitoring tools for maintenance system-Handling Customer complaint-Configuration Databases and Configuration Server-Ensure all inbound interface including WEB, WAP, Mobile applicationand also service are running well through day-to-day service componentschecking or basic testing.-Determine and analyze the root cause of every incidents found and initiateactions to improve or correct situation.-Ensure that the required IT technical and services facilities can berecovered within required and agreed SLA time frame-Maintenance Performa System-Support Team Developer to Deployment any fitur on Application-Analysis minor, major and critical for selfcare MyXL & Axisnet andgive solution to client

    • IT Monitoring
      • Feb 2014 - May 2015

      IT Monitoring (Bima3)-Maintenance Performance System-System monitoring through monitoring tools on linux server-Sanity check after there’s deployment on application-Response and analysis minor, major and critical fault condition andescalate to system administrator and give info to the client about theresult of our analysis-Provide performance report daily, weekly and monthly for client-Provide reaction to resolution times of reported incidents/ticketsat agreed and negotiated SLA

Education

  • Institut Sains dan Teknologi Nasional (ISTN) Jakarta
    Teknik Informatika, Information Technology
    2008 - 2015

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