Experience

Modhumoti Bank Limited

• Bangladesh
• Banking
• 100 - 200 Employee

• Sr. Officer

  • Oct 2015 - Present



Dhaka Bank Limited

• Bangladesh
• Banking
• 700 & Above Employee

• Officer

  • Feb 2013 - Sep 2015



SMG mChek

• Gulshan

• Manager Marketing & Sales (Bank & Customer Care)

  • Sep 2011 - Jan 2013

  1. Set up strategic plan both short term and long term for handling competition and to achieve business goal including preparation of annual plans. 2. Undertake routine activities like customer coverage, complaint handling, and collection of vital information about market scenario including competitors' activities, customers' behavior, setting up policies for agreement with customers/agents/reseller, product promotion in new applications etc. 3. Ensure cross-functional support from other departments and build interpersonal cooperation and teamwork between diverse operation units and cross-functional teams including franchise operations. 4. Find the potential market and promote new application of all products, services and technologies in local and international markets by direct involvement in preparing proposals, demonstrating customers as needed, concluding agreements in consultation with CEO, respective Head of the Departments and others informed on new applications, new products and new technologies. 5. Prepare a long term marketing plan for products and services and business development plan every year from the existing potential and execute. As business development often requires resources, such as application equipment, product sourcing, capacity enhancement or new investment in plants, one of the key jobs is to warn the respective Department the need for particular resource as a consequence of the development activity. 6. Gather market information through various internal and external channels and keep the management informed of competitive situation, opportunities and threats. 7. Provide support to business through co-ordination with external partners/vendor of contact centre services and technologies by communicating for technical information, price quotations, estimating costs with help of Finance Department and providing information on any common issue as and when required. Show less



Legato Services Ltd

• Asst. Manager, Admin

  • Jan 2010 - Aug 2011

  Department: Admin & HR Duties/Responsibilities: 1. Maintain Total Company's Admin (Purchasing requirements, Store & Inventory Management, Monthly Budget, Vehicle Management, Office Maintenance, Management & Non-Management Attendances, Give new idea for cost minimization). 2. Database Maintenance. 3. Market Research. 4. Coordinate with Management team. 5. Analysis of call volume on continuous basis. Keep manager informed of call volume changes. Make recommendations if more staff is required or if change of process will assist in meeting Service Level Agreements (SLA's). 6. Ensure calls are answered in a timely manner. 7. Supervise shift personnel in daily operations. 8. Work closely with management to achieve team and department goals. 9. Handling critical issues escalated. 10. Lead, motivate, inspire and follow-up ensure targeted KPI. 11. Evaluating and decision-making. 12. Creating and developing things. 13. Maintain scheduling, timecards, and related reports. 14. Calculating Agents hours and Salary. 15. Checking there attendance and monitor them. 16. Evaluating them in a proper way. 17. Making lots policy for company. 18. Maintain CCTV system 19. Maintain access control system. Responsible for whole security system for office. 20. Coordinate with Customer & solved there various problem. 21. Maintain daily cash. 22. Maintain Cosmocom CRM. 23. File maintaining and provide administrative support to senior management. 24. Preparation HR pay role. 25. Generating MIS report Daily & Monthly. Show less



Grameenphone Ltd

• Bangladesh
• Telecommunications
• 700 & Above Employee

• Customer Manager

  • Nov 2007 - Aug 2008

  Duties/Responsibilities: 1. Coordinate with Customer & solved there various problem. 2. Maintain daily cash. 3. Report to center manager directly. 4. Visiting various center of Grameenphone. Duties/Responsibilities: 1. Coordinate with Customer & solved there various problem. 2. Maintain daily cash. 3. Report to center manager directly. 4. Visiting various center of Grameenphone.



IFTI & AssossiatesCompany

• IT Executive

  • Oct 2004 - Nov 2006

  Operation Duties/Responsibilities: 1. Internet search. 2. Mail correspondence. 3. Operate various Software. 4. Data entry & development. 5. Computer hardware. 6. Microsoft office Operation Duties/Responsibilities: 1. Internet search. 2. Mail correspondence. 3. Operate various Software. 4. Data entry & development. 5. Computer hardware. 6. Microsoft office