K M REZAul Alam

Deputy Manager, Client Relationship & Business Development at NewsBangla24.com
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Contact Information
us****@****om
(386) 825-5501
Location
BD
Languages
  • English -
Skills

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Credentials

  • Certified Professional Photographer (CPP)
    Wedding & Portrait Photographers Bangladesh (WPPB)
    Aug, 2015
    - Oct, 2024
  • Certified Professional Photographer (CPP)
    Wedding & Portrait Photographers Bangladesh (WPPB)
    Aug, 2015
    - Oct, 2024
  • Certified Professional Photographer (CPP)
    Wedding & Portrait Photographers Bangladesh (WPPB)
    Aug, 2015
    - Oct, 2024
  • Yes I Can !!!
    Radisson Blu
    Apr, 2015
    - Oct, 2024
  • Graphics Design
    Institute of Information Technology
    Jul, 2004
    - Oct, 2024

Experience

  • NewsBangla24.com
    • Bangladesh
    • Online Audio and Video Media
    • 1 - 100 Employee
    • Deputy Manager, Client Relationship & Business Development
      • Oct 2020 - Present

      • Maintain relationship with advertisement partners & follow-up with the advertisement partners. • Maintain proper documentation of Marketing & Planning & working on Branding and Advertising. • Develop a growth strategy focused both on financial gain and customer satisfaction • Conduct research to identify new markets and customer needs & service the existing clients. • Promote the company’s services & terms & conditions addressing or predicting clients’ objectives • Promoting Weekly You-tube show & overseeing the PR activities of the company. • Proposing new strategies for achieving sales targets & preparing monthly sales reports. • Focused on high profile individuals to create a premium Client data base. • Build corporate Relations with new companies to increase corporate business.

  • Nakshikatha
    • Bangladesh
    • Advertising Services
    • 1 - 100 Employee
    • Operation Manager, Signature Lounge, Standard Chartered Bank
      • Oct 2018 - Aug 2020

      • Improved customers’ satisfaction by introducing background music & Public Announcement system. • Identified the loopholes of billing procedure & automated the whole process from manual system. • Resolved the billing system error by initiating & implementing 3rd level checking procedure. • Supervised the activities of the team members & monitored inventory, logistics & cleaning issues. • Changed the BAR sales strategies which increased the Bar sales significantly. • Trained the Front Office & Operations Team in terms of lounge operation & Customer service. • Led the recruitment & selection, training for the team members, set KPI, evaluate performance. • Lead the daily operations of BAR, Lounge operations team & the other respective (Front Office, HK, F&B Service, F&B Production & Engineering) teams of 56 people.

  • The Westin Dhaka - Marriott International Inc.
    • Bangladesh
    • Hospitality
    • 100 - 200 Employee
    • Assistant Manager - IT
      • Feb 2016 - Feb 2018

      • Maintenance & trouble shooting of the core software OPERA & generating clients’ access. • Trained the other team members of IT department on Opera operation & maintenance. • Led the Installation of CCTV & created periodical backup & monitored maintenance of server room. • Managing DOCOMO network (Access generation & maintenance) & monitoring PABX System. • Maintenance of Sun System (Financial Reporting Tools) & prepared duty roaster for the Team. • Maintenance & trouble shooting of the core software OPERA & generating clients’ access. • Trained the other team members of IT department on Opera operation & maintenance. • Led the Installation of CCTV & created periodical backup & monitored maintenance of server room. • Managing DOCOMO network (Access generation & maintenance) & monitoring PABX System. • Maintenance of Sun System (Financial Reporting Tools) & prepared duty roaster for the Team.

  • Radisson Blu Chattogram Bay View
    • Bangladesh
    • Hospitality
    • 1 - 100 Employee
    • IT Executive
      • Feb 2015 - Jan 2016

      Technical Customer Support Hotel core software OPERA maintenance & trouble shooting. MC (Material Control) installation, maintenance & trouble shooting. Desktop & laptop installation. Sun System (Financial Reporting Tools) maintenance. Closer Circuit Camera software solution & Backup. Server room monitoring & software maintenance. DOCOMO Monitoring & Access Generation Technical Customer Support Hotel core software OPERA maintenance & trouble shooting. MC (Material Control) installation, maintenance & trouble shooting. Desktop & laptop installation. Sun System (Financial Reporting Tools) maintenance. Closer Circuit Camera software solution & Backup. Server room monitoring & software maintenance. DOCOMO Monitoring & Access Generation

  • Al Rostamani International Exchange
    • United Arab Emirates
    • Financial Services
    • 100 - 200 Employee
    • Senior Executive, Business Development (Marketing & Client Relationship)
      • Dec 2008 - Aug 2014

      • Promote Inward and outward Remittances & ensured accuracy of communication with the clients • Planning & implementing different tools & techniques for business development • Responsible for achieving sales targets & Preparing monthly sales reports • Focused on high profile individuals to create a premium Client data base. • Build corporate Relations with new companies to increase corporate business. • Promote Inward and outward Remittances & ensured accuracy of communication with the clients • Planning & implementing different tools & techniques for business development • Responsible for achieving sales targets & Preparing monthly sales reports • Focused on high profile individuals to create a premium Client data base. • Build corporate Relations with new companies to increase corporate business.

  • Warid Telecom International Ltd.
    • Customer Service Executive
      • May 2007 - Oct 2008

      • Coordination among various relevant departments & Coordinate with Supervisor. • Making outbound calls and customer survey calls, both for the company and on behalf of the clients • Lock customer’s problem in TABS (On Line) for Urgent Solution. • Maintain MIS, Making credit verification calls & Turning cold calls into LEADs. • Coordination among various relevant departments & Coordinate with Supervisor. • Making outbound calls and customer survey calls, both for the company and on behalf of the clients • Lock customer’s problem in TABS (On Line) for Urgent Solution. • Maintain MIS, Making credit verification calls & Turning cold calls into LEADs.

  • Standard Chartered Bank
    • Singapore
    • Financial Services
    • 100 - 200 Employee
    • Customer Service Representative (CSR), Corporate & Priority
      • Jan 2006 - May 2007

      • Lock customer’s problem in e-CRM (On Line) for urgent Solution & improved the operating procedure. • Resolving problem related to customers account, i Banking (Internet Banking), ATM/Debit Card • Resolved Customer issues on escalated calls & escalated customer complaints to AMO/OBB/CCM. • Lock customer’s problem in e-CRM (On Line) for urgent Solution & improved the operating procedure. • Resolving problem related to customers account, i Banking (Internet Banking), ATM/Debit Card • Resolved Customer issues on escalated calls & escalated customer complaints to AMO/OBB/CCM.

Education

  • London Metropolitan University
    BCIS, Software Engineer
    2003 - 2006
  • IBCS Primax Software Bangladesh Ltd. under NCC, UK
    International Diploma, Computer Studies
  • RAJUK Uttara Model College
    HSC, Business Study
    2001 - 2003
  • Adamjee Cantonment Public School
    SSC, Humanities
    1999 - 2001

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