Reza Md Arif
People Operations Partner at Infinityn International- Claim this Profile
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1. English Full professional proficiency
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2. Bengali Native or bilingual proficiency
Topline Score
Bio
Sanket Khedkar
I am delighted to recommend my colleague & a friend, Reza, who has excelled in his role as an Analyst with a current focus on learning and development. I have had the pleasure of working closely with Reza for the past 2 years, and I have been consistently impressed by his exceptional skills and dedication. Reza has a remarkable ability to analyse data and extract valuable insights that have directly contributed to our team's success. His attention to detail, critical thinking, and analytical skills have been instrumental in identifying areas for improvement and implementing effective learning strategies. Reza consistently demonstrates a deep understanding of learning principles and applies them creatively to drive meaningful results. What sets Reza apart is his passion for continuous learning and development. He has a genuine curiosity to explore new methodologies, technologies, and trends in the field. His commitment to staying updated with the latest industry practices and their eagerness to share their knowledge with the team is truly inspiring. Furthermore, Reza possesses exceptional communication skills, both written and verbal, which enables him to effectively convey complex ideas and recommendations to diverse stakeholders. He has a remarkable ability to build strong relationships and collaborate seamlessly with cross-functional teams. In addition to his technical prowess, Reza is an outstanding team player who consistently demonstrates a positive attitude, willingness to support others, and a strong work ethic. His reliability and ability to meet deadlines have significantly contributed to the smooth execution of various projects. Based on his outstanding performance, commitment to learning, and exceptional analytical skills, I wholeheartedly recommend Reza for any role in learning and development/analyst. He would undoubtedly be a valuable asset to any organization seeking an accomplished and dedicated professional in this field. Sincerely, Sanket D. Khedkar
Gumral Alirzayeva 💫
I have had the pleasure of working closely with Reza during our time together on the AVEVA project, and I can confidently say that he is an exceptional professional. Reza's dedication, technical expertise, and ability to deliver high-quality results were truly impressive. Throughout the project, Reza consistently demonstrated his strong problem-solving skills and attention to detail. He was always proactive in identifying potential issues and implementing effective solutions, ensuring that the project ran smoothly and efficiently. His ability to work under pressure and meet deadlines was remarkable. Reza's strong communication skills made him an invaluable team member. He actively listened to others, understood their perspectives, and effectively conveyed his ideas and recommendations. His collaborative nature fostered a positive work environment, where everyone felt comfortable sharing their thoughts and working together towards shared goals. One of the aspects that truly sets Reza apart is his continuous desire to learn and improve. He consistently stayed up-to-date with the latest industry trends and technologies, applying his knowledge to enhance project outcomes. His passion for growth and innovation was contagious, inspiring the entire team to strive for excellence. I wholeheartedly recommend Reza for any future endeavors. It was a pleasure working with him, and I am confident that he will continue to achieve great success in his professional journey.
Sanket Khedkar
I am delighted to recommend my colleague & a friend, Reza, who has excelled in his role as an Analyst with a current focus on learning and development. I have had the pleasure of working closely with Reza for the past 2 years, and I have been consistently impressed by his exceptional skills and dedication. Reza has a remarkable ability to analyse data and extract valuable insights that have directly contributed to our team's success. His attention to detail, critical thinking, and analytical skills have been instrumental in identifying areas for improvement and implementing effective learning strategies. Reza consistently demonstrates a deep understanding of learning principles and applies them creatively to drive meaningful results. What sets Reza apart is his passion for continuous learning and development. He has a genuine curiosity to explore new methodologies, technologies, and trends in the field. His commitment to staying updated with the latest industry practices and their eagerness to share their knowledge with the team is truly inspiring. Furthermore, Reza possesses exceptional communication skills, both written and verbal, which enables him to effectively convey complex ideas and recommendations to diverse stakeholders. He has a remarkable ability to build strong relationships and collaborate seamlessly with cross-functional teams. In addition to his technical prowess, Reza is an outstanding team player who consistently demonstrates a positive attitude, willingness to support others, and a strong work ethic. His reliability and ability to meet deadlines have significantly contributed to the smooth execution of various projects. Based on his outstanding performance, commitment to learning, and exceptional analytical skills, I wholeheartedly recommend Reza for any role in learning and development/analyst. He would undoubtedly be a valuable asset to any organization seeking an accomplished and dedicated professional in this field. Sincerely, Sanket D. Khedkar
Gumral Alirzayeva 💫
I have had the pleasure of working closely with Reza during our time together on the AVEVA project, and I can confidently say that he is an exceptional professional. Reza's dedication, technical expertise, and ability to deliver high-quality results were truly impressive. Throughout the project, Reza consistently demonstrated his strong problem-solving skills and attention to detail. He was always proactive in identifying potential issues and implementing effective solutions, ensuring that the project ran smoothly and efficiently. His ability to work under pressure and meet deadlines was remarkable. Reza's strong communication skills made him an invaluable team member. He actively listened to others, understood their perspectives, and effectively conveyed his ideas and recommendations. His collaborative nature fostered a positive work environment, where everyone felt comfortable sharing their thoughts and working together towards shared goals. One of the aspects that truly sets Reza apart is his continuous desire to learn and improve. He consistently stayed up-to-date with the latest industry trends and technologies, applying his knowledge to enhance project outcomes. His passion for growth and innovation was contagious, inspiring the entire team to strive for excellence. I wholeheartedly recommend Reza for any future endeavors. It was a pleasure working with him, and I am confident that he will continue to achieve great success in his professional journey.
Sanket Khedkar
I am delighted to recommend my colleague & a friend, Reza, who has excelled in his role as an Analyst with a current focus on learning and development. I have had the pleasure of working closely with Reza for the past 2 years, and I have been consistently impressed by his exceptional skills and dedication. Reza has a remarkable ability to analyse data and extract valuable insights that have directly contributed to our team's success. His attention to detail, critical thinking, and analytical skills have been instrumental in identifying areas for improvement and implementing effective learning strategies. Reza consistently demonstrates a deep understanding of learning principles and applies them creatively to drive meaningful results. What sets Reza apart is his passion for continuous learning and development. He has a genuine curiosity to explore new methodologies, technologies, and trends in the field. His commitment to staying updated with the latest industry practices and their eagerness to share their knowledge with the team is truly inspiring. Furthermore, Reza possesses exceptional communication skills, both written and verbal, which enables him to effectively convey complex ideas and recommendations to diverse stakeholders. He has a remarkable ability to build strong relationships and collaborate seamlessly with cross-functional teams. In addition to his technical prowess, Reza is an outstanding team player who consistently demonstrates a positive attitude, willingness to support others, and a strong work ethic. His reliability and ability to meet deadlines have significantly contributed to the smooth execution of various projects. Based on his outstanding performance, commitment to learning, and exceptional analytical skills, I wholeheartedly recommend Reza for any role in learning and development/analyst. He would undoubtedly be a valuable asset to any organization seeking an accomplished and dedicated professional in this field. Sincerely, Sanket D. Khedkar
Gumral Alirzayeva 💫
I have had the pleasure of working closely with Reza during our time together on the AVEVA project, and I can confidently say that he is an exceptional professional. Reza's dedication, technical expertise, and ability to deliver high-quality results were truly impressive. Throughout the project, Reza consistently demonstrated his strong problem-solving skills and attention to detail. He was always proactive in identifying potential issues and implementing effective solutions, ensuring that the project ran smoothly and efficiently. His ability to work under pressure and meet deadlines was remarkable. Reza's strong communication skills made him an invaluable team member. He actively listened to others, understood their perspectives, and effectively conveyed his ideas and recommendations. His collaborative nature fostered a positive work environment, where everyone felt comfortable sharing their thoughts and working together towards shared goals. One of the aspects that truly sets Reza apart is his continuous desire to learn and improve. He consistently stayed up-to-date with the latest industry trends and technologies, applying his knowledge to enhance project outcomes. His passion for growth and innovation was contagious, inspiring the entire team to strive for excellence. I wholeheartedly recommend Reza for any future endeavors. It was a pleasure working with him, and I am confident that he will continue to achieve great success in his professional journey.
Sanket Khedkar
I am delighted to recommend my colleague & a friend, Reza, who has excelled in his role as an Analyst with a current focus on learning and development. I have had the pleasure of working closely with Reza for the past 2 years, and I have been consistently impressed by his exceptional skills and dedication. Reza has a remarkable ability to analyse data and extract valuable insights that have directly contributed to our team's success. His attention to detail, critical thinking, and analytical skills have been instrumental in identifying areas for improvement and implementing effective learning strategies. Reza consistently demonstrates a deep understanding of learning principles and applies them creatively to drive meaningful results. What sets Reza apart is his passion for continuous learning and development. He has a genuine curiosity to explore new methodologies, technologies, and trends in the field. His commitment to staying updated with the latest industry practices and their eagerness to share their knowledge with the team is truly inspiring. Furthermore, Reza possesses exceptional communication skills, both written and verbal, which enables him to effectively convey complex ideas and recommendations to diverse stakeholders. He has a remarkable ability to build strong relationships and collaborate seamlessly with cross-functional teams. In addition to his technical prowess, Reza is an outstanding team player who consistently demonstrates a positive attitude, willingness to support others, and a strong work ethic. His reliability and ability to meet deadlines have significantly contributed to the smooth execution of various projects. Based on his outstanding performance, commitment to learning, and exceptional analytical skills, I wholeheartedly recommend Reza for any role in learning and development/analyst. He would undoubtedly be a valuable asset to any organization seeking an accomplished and dedicated professional in this field. Sincerely, Sanket D. Khedkar
Gumral Alirzayeva 💫
I have had the pleasure of working closely with Reza during our time together on the AVEVA project, and I can confidently say that he is an exceptional professional. Reza's dedication, technical expertise, and ability to deliver high-quality results were truly impressive. Throughout the project, Reza consistently demonstrated his strong problem-solving skills and attention to detail. He was always proactive in identifying potential issues and implementing effective solutions, ensuring that the project ran smoothly and efficiently. His ability to work under pressure and meet deadlines was remarkable. Reza's strong communication skills made him an invaluable team member. He actively listened to others, understood their perspectives, and effectively conveyed his ideas and recommendations. His collaborative nature fostered a positive work environment, where everyone felt comfortable sharing their thoughts and working together towards shared goals. One of the aspects that truly sets Reza apart is his continuous desire to learn and improve. He consistently stayed up-to-date with the latest industry trends and technologies, applying his knowledge to enhance project outcomes. His passion for growth and innovation was contagious, inspiring the entire team to strive for excellence. I wholeheartedly recommend Reza for any future endeavors. It was a pleasure working with him, and I am confident that he will continue to achieve great success in his professional journey.
Credentials
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Agile Foundations
LinkedInJan, 2022- Nov, 2024 -
Agile at Work: Building Your Agile Team
LinkedInJan, 2022- Nov, 2024 -
Data Analytics for Business Professionals
LinkedInJan, 2022- Nov, 2024 -
Data Visualization for Data Analysis and Analytics
LinkedInJan, 2022- Nov, 2024 -
Building Resilience
LinkedInJul, 2020- Nov, 2024 -
Diversity, Inclusion, and Belonging
LinkedInJul, 2020- Nov, 2024 -
Exploring Sport Coaching and Psychology
The Open UniversityJul, 2020- Nov, 2024 -
Diet and Nutrition
Oxford Home Study CollegeJun, 2020- Nov, 2024 -
Employment Relations and Employee Engagement
The Open UniversityJun, 2020- Nov, 2024 -
Exercise and Mental Health
The Open UniversityJun, 2020- Nov, 2024 -
Working in Diverse Teams
The Open UniversityJun, 2020- Nov, 2024 -
Conflict Management
BitDegreeApr, 2020- Nov, 2024 -
Organizational Data Security Fundamentals- Protective Digital Privacy Measures
CybraryJan, 2018- Nov, 2024 -
The Online Marketing Fundamentals
GoogleNov, 2017- Nov, 2024 -
Freemotion RIP60 Training
Freemotion Fitness - A Division of ICON Health & FitnessNov, 2014- Nov, 2024 -
Content Marketing
HubSpot AcademyJan, 2022- Nov, 2024 -
Inbound Marketing
HubSpot AcademyJan, 2022- Nov, 2024
Experience
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Infinityn International
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Hungary
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Business Consulting and Services
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1 - 100 Employee
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People Operations Partner
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Aug 2022 - Aug 2023
• Demonstrated expertise in designing and implementing highly effective orientation, onboarding, and training strategies. Achieved a remarkable 10% improvement in compliance and safety awareness through innovative onboarding sessions for new employees. • Collaborated closely with subject matter experts to deliver cutting-edge functional training, ensuring our workforce remains at the forefront of industry knowledge and skills. • Coordinated in guiding and overseeing changes in… Show more • Demonstrated expertise in designing and implementing highly effective orientation, onboarding, and training strategies. Achieved a remarkable 10% improvement in compliance and safety awareness through innovative onboarding sessions for new employees. • Collaborated closely with subject matter experts to deliver cutting-edge functional training, ensuring our workforce remains at the forefront of industry knowledge and skills. • Coordinated in guiding and overseeing changes in business or people, including cultural, process, and behavioral shifts, through the successful execution of projects. •Demonstrated capability to work independently, collaborate with remote teams, think creatively, self-manage time, and proactively contribute to project advancement. • Contributed to the development of company policies that promote a positive company culture and align with the organizational vision, emphasizing a holistic approach to leadership. • Proficiently managed a wide spectrum of HR functions, from administrative tasks to regulatory compliance, dispute resolution, and performance management, demonstrating versatile HR expertise. • Developed and implemented forward-thinking HR services and processes, aligning HR strategies with organizational goals, driving efficiency and effectiveness. • Established and nurtured positive relationships with employees, fostering a harmonious and motivated workforce, which is essential for organizational success. • Providing guidance and recommendations on deploying a change framework for a specific project.
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Business Intelligence Specialist
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Aug 2021 - Aug 2022
• Strategic Data Integration and Analysis: Spearheaded the support for customer insight research by skillfully amalgamating data from diverse sources, including Salesforce, HubSpot, industry databases, in-house systems, and Excel spreadsheets. This expertise led to the creation of comprehensive reports that empowered data-driven decision-making and contributed to a remarkable 30% increase in informed business strategies. • Data-Driven Decision-Maker: Demonstrated the ability to evaluate… Show more • Strategic Data Integration and Analysis: Spearheaded the support for customer insight research by skillfully amalgamating data from diverse sources, including Salesforce, HubSpot, industry databases, in-house systems, and Excel spreadsheets. This expertise led to the creation of comprehensive reports that empowered data-driven decision-making and contributed to a remarkable 30% increase in informed business strategies. • Data-Driven Decision-Maker: Demonstrated the ability to evaluate complex datasets and extract actionable insights. Utilized data analysis to craft recommendations, form informed judgments, and make data-backed decisions, enhancing organizational efficiency and effectiveness. • Project Excellence and Timeliness: Delivered invaluable support for critical projects, including AVEVA and Clarivate, both of which were not only completed on schedule but often ahead of it. This exceptional project management acumen resulted in a significant 10% increase in overall project success rates and heightened client satisfaction.
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Clarivate
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United Kingdom
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Information Services
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700 & Above Employee
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Business Intelligence Specialist (via Infinityn International - outsourced subcontractor)
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Feb 2022 - Aug 2022
Infinityn International as the Growth Process Outsource Partner. Infinityn International as the Growth Process Outsource Partner.
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AVEVA
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United Kingdom
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Software Development
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700 & Above Employee
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Business Intelligence Specialist (via Infinityn International - outsourced subcontractor)
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Aug 2021 - Jan 2022
Infinityn International as the Growth Process Outsource Partner. Infinityn International as the Growth Process Outsource Partner.
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Leo International School
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India
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Primary and Secondary Education
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1 - 100 Employee
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Learning and HR Coordinator
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2019 - 2020
• Orchestrated comprehensive training programs that enriched both employees and students in English language / soft skills development, cultivating a culture of continuous improvement. • Drove a significant 20% enhancement in customer satisfaction and a 10% reduction in customer complaints by fostering a culture of professionalism in all customer interactions. • Efficiently managed timetables and administrative processes, setting curriculum standards. Resulted in a remarkable 25%… Show more • Orchestrated comprehensive training programs that enriched both employees and students in English language / soft skills development, cultivating a culture of continuous improvement. • Drove a significant 20% enhancement in customer satisfaction and a 10% reduction in customer complaints by fostering a culture of professionalism in all customer interactions. • Efficiently managed timetables and administrative processes, setting curriculum standards. Resulted in a remarkable 25% reduction in scheduling conflicts and a 15% increase in curriculum efficiency. • Spearheaded the collection and review of data from the Planboard (Learning Management System) and ERP system, leading to a substantial 30% improvement in data accuracy and reporting quality. • Strategically created and managed school newsletters and materials, coordinated engaging social media campaigns, and handled postings. • Elected as the floor manager for significant events such as sports days and parent-teacher meetings. Maintained close engagement with both teachers and students, providing invaluable support. • Played a pivotal role in improving the overall learning experience, resulting in a remarkable 20% increase in the quality of the learning environment. • Facilitated key HR functions and programs, including recruitment, learning and development, and employee relations. Led a collaborative team of 12 teachers to ensure a seamless learning experience for students. • Coordinated and implemented employee engagement strategies and initiatives, significantly enhancing the school's organizational culture. • Pioneered an office recycling initiative, effectively reducing carbon footprints by 30% and conserving valuable resources. • Skillfully managed relationships with suppliers and the finance department, leading to a substantial 20% reduction in invoice discrepancies and improving financial efficiency. Show less • Orchestrated comprehensive training programs that enriched both employees and students in English language / soft skills development, cultivating a culture of continuous improvement. • Drove a significant 20% enhancement in customer satisfaction and a 10% reduction in customer complaints by fostering a culture of professionalism in all customer interactions. • Efficiently managed timetables and administrative processes, setting curriculum standards. Resulted in a remarkable 25%… Show more • Orchestrated comprehensive training programs that enriched both employees and students in English language / soft skills development, cultivating a culture of continuous improvement. • Drove a significant 20% enhancement in customer satisfaction and a 10% reduction in customer complaints by fostering a culture of professionalism in all customer interactions. • Efficiently managed timetables and administrative processes, setting curriculum standards. Resulted in a remarkable 25% reduction in scheduling conflicts and a 15% increase in curriculum efficiency. • Spearheaded the collection and review of data from the Planboard (Learning Management System) and ERP system, leading to a substantial 30% improvement in data accuracy and reporting quality. • Strategically created and managed school newsletters and materials, coordinated engaging social media campaigns, and handled postings. • Elected as the floor manager for significant events such as sports days and parent-teacher meetings. Maintained close engagement with both teachers and students, providing invaluable support. • Played a pivotal role in improving the overall learning experience, resulting in a remarkable 20% increase in the quality of the learning environment. • Facilitated key HR functions and programs, including recruitment, learning and development, and employee relations. Led a collaborative team of 12 teachers to ensure a seamless learning experience for students. • Coordinated and implemented employee engagement strategies and initiatives, significantly enhancing the school's organizational culture. • Pioneered an office recycling initiative, effectively reducing carbon footprints by 30% and conserving valuable resources. • Skillfully managed relationships with suppliers and the finance department, leading to a substantial 20% reduction in invoice discrepancies and improving financial efficiency. Show less
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Erican College
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Education Administration Programs
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1 - 100 Employee
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Campus Facilitator and Student Coach
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2016 - 2018
• Guided and counseled diploma-level students, imparting knowledge in Business Communication, Organizational Behavior, and Fundamentals of Management. • Developed and executed lesson plans and conducted transformative soft skills development workshops, resulting in a remarkable 20% enhancement in student soft skills proficiency. • Spearheaded data management on the Student Management System, improving data accuracy by 25% and streamlining administrative processes for greater… Show more • Guided and counseled diploma-level students, imparting knowledge in Business Communication, Organizational Behavior, and Fundamentals of Management. • Developed and executed lesson plans and conducted transformative soft skills development workshops, resulting in a remarkable 20% enhancement in student soft skills proficiency. • Spearheaded data management on the Student Management System, improving data accuracy by 25% and streamlining administrative processes for greater efficiency. • Collaborated with various departments to craft a semester plan, contributing to a 15% increase in curriculum efficiency and fostering a high-quality learning environment. • Administered and maintained meticulous student records and progress tracking, leading to a 20% reduction in administrative errors and a substantial 10% improvement in learner outcomes. • Skillfully resolved conflicts between staff and students while nurturing an atmosphere of empathy and understanding. • Actively participated in educational promotional activities, effectively engaging with potential customers and stakeholders. • Assisted students in enhancing their learning methods, cultivating skills, and fostering a growth mindset. • Encouraged students to become tech-savvy, promoting productive and innovative technology utilization. Show less • Guided and counseled diploma-level students, imparting knowledge in Business Communication, Organizational Behavior, and Fundamentals of Management. • Developed and executed lesson plans and conducted transformative soft skills development workshops, resulting in a remarkable 20% enhancement in student soft skills proficiency. • Spearheaded data management on the Student Management System, improving data accuracy by 25% and streamlining administrative processes for greater… Show more • Guided and counseled diploma-level students, imparting knowledge in Business Communication, Organizational Behavior, and Fundamentals of Management. • Developed and executed lesson plans and conducted transformative soft skills development workshops, resulting in a remarkable 20% enhancement in student soft skills proficiency. • Spearheaded data management on the Student Management System, improving data accuracy by 25% and streamlining administrative processes for greater efficiency. • Collaborated with various departments to craft a semester plan, contributing to a 15% increase in curriculum efficiency and fostering a high-quality learning environment. • Administered and maintained meticulous student records and progress tracking, leading to a 20% reduction in administrative errors and a substantial 10% improvement in learner outcomes. • Skillfully resolved conflicts between staff and students while nurturing an atmosphere of empathy and understanding. • Actively participated in educational promotional activities, effectively engaging with potential customers and stakeholders. • Assisted students in enhancing their learning methods, cultivating skills, and fostering a growth mindset. • Encouraged students to become tech-savvy, promoting productive and innovative technology utilization. Show less
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Scicom MSC Berhad
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Malaysia
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Outsourcing and Offshoring Consulting
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700 & Above Employee
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Customer Support Specialist
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2013 - 2015
• Exceptional Customer Service: Played a pivotal role within a leading telecommunications (Singtel) support team, achieving an impressive 95% customer query response and resolution rate with precision and timeliness. • Consistent Service Excellence: Maintained meticulous organizational standards in all communications, ensuring a consistent and high-quality service delivery to customers. • Efficient Collaboration: Collaborated with speed, flexibility, and agility, significantly… Show more • Exceptional Customer Service: Played a pivotal role within a leading telecommunications (Singtel) support team, achieving an impressive 95% customer query response and resolution rate with precision and timeliness. • Consistent Service Excellence: Maintained meticulous organizational standards in all communications, ensuring a consistent and high-quality service delivery to customers. • Efficient Collaboration: Collaborated with speed, flexibility, and agility, significantly reducing response and resolution times, thereby elevating customer satisfaction. • Quality Enhancement: Provided valuable assistance to the Quality Assurance team, resulting in notable improvements in overall customer experience scores. • Customer-Centric Approach: Demonstrated a strong commitment to customer service, taking proactive steps to ensure customer satisfaction, leading to a substantial 15% increase in positive customer feedback. • Empathy and Active Listening: Recognized the importance of empathy and active listening skills in customer service, resulting in an enhanced perception of empathy and understanding by customers. • Data Accuracy and Decision-Making: Skillfully collected, updated, and reviewed data in the CRM system, significantly improving data accuracy and reporting. Embraced data management and analytics best practices, contributing to more informed and data-driven decision-making within the team. Show less • Exceptional Customer Service: Played a pivotal role within a leading telecommunications (Singtel) support team, achieving an impressive 95% customer query response and resolution rate with precision and timeliness. • Consistent Service Excellence: Maintained meticulous organizational standards in all communications, ensuring a consistent and high-quality service delivery to customers. • Efficient Collaboration: Collaborated with speed, flexibility, and agility, significantly… Show more • Exceptional Customer Service: Played a pivotal role within a leading telecommunications (Singtel) support team, achieving an impressive 95% customer query response and resolution rate with precision and timeliness. • Consistent Service Excellence: Maintained meticulous organizational standards in all communications, ensuring a consistent and high-quality service delivery to customers. • Efficient Collaboration: Collaborated with speed, flexibility, and agility, significantly reducing response and resolution times, thereby elevating customer satisfaction. • Quality Enhancement: Provided valuable assistance to the Quality Assurance team, resulting in notable improvements in overall customer experience scores. • Customer-Centric Approach: Demonstrated a strong commitment to customer service, taking proactive steps to ensure customer satisfaction, leading to a substantial 15% increase in positive customer feedback. • Empathy and Active Listening: Recognized the importance of empathy and active listening skills in customer service, resulting in an enhanced perception of empathy and understanding by customers. • Data Accuracy and Decision-Making: Skillfully collected, updated, and reviewed data in the CRM system, significantly improving data accuracy and reporting. Embraced data management and analytics best practices, contributing to more informed and data-driven decision-making within the team. Show less
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Singtel
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Singapore
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Telecommunications
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700 & Above Employee
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Customer Service Specialist (via Scicom MSC Bhd - outsourced subcontractor)
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2013 - 2015
BPO (Business Process Outsource). BPO (Business Process Outsource).
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Limkokwing University of Creative Technology
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Malaysia
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Higher Education
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700 & Above Employee
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Student Coordinator
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2009 - 2013
• Provided guidance and education to Foundation/Pre-U level students, delivering modules in Fundamental of Management and Intro to Business, while offering valuable performance development counseling. • Developed and executed lesson plans and facilitated workshops to enhance students' soft skills, enriching their learning experience. • Skillfully collected, updated, and reviewed data on the Student Management System, ensuring accuracy and efficiency in administrative… Show more • Provided guidance and education to Foundation/Pre-U level students, delivering modules in Fundamental of Management and Intro to Business, while offering valuable performance development counseling. • Developed and executed lesson plans and facilitated workshops to enhance students' soft skills, enriching their learning experience. • Skillfully collected, updated, and reviewed data on the Student Management System, ensuring accuracy and efficiency in administrative processes. • Actively participated in educational promotional activities and demonstrated effective communication with prospective customers, contributing to the school's outreach and reputation. • Focused on nurturing students' learning methods, fostering skill development, and encouraging a growth mindset for enhanced academic success. • Inspired students to embrace technology for productive learning, promoting technological literacy and utilization. • Successfully trained and communicated in culturally diverse classrooms, achieving a positive and impactful outcome in an inclusive learning environment. Show less • Provided guidance and education to Foundation/Pre-U level students, delivering modules in Fundamental of Management and Intro to Business, while offering valuable performance development counseling. • Developed and executed lesson plans and facilitated workshops to enhance students' soft skills, enriching their learning experience. • Skillfully collected, updated, and reviewed data on the Student Management System, ensuring accuracy and efficiency in administrative… Show more • Provided guidance and education to Foundation/Pre-U level students, delivering modules in Fundamental of Management and Intro to Business, while offering valuable performance development counseling. • Developed and executed lesson plans and facilitated workshops to enhance students' soft skills, enriching their learning experience. • Skillfully collected, updated, and reviewed data on the Student Management System, ensuring accuracy and efficiency in administrative processes. • Actively participated in educational promotional activities and demonstrated effective communication with prospective customers, contributing to the school's outreach and reputation. • Focused on nurturing students' learning methods, fostering skill development, and encouraging a growth mindset for enhanced academic success. • Inspired students to embrace technology for productive learning, promoting technological literacy and utilization. • Successfully trained and communicated in culturally diverse classrooms, achieving a positive and impactful outcome in an inclusive learning environment. Show less
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2005 - Present
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Malaysia (Corporate, Groups, Individual)
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Freelance Fitness Coach (One-on-one training | Group fitness | Corporate wellness)
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2005 - 2013
Body Weight Functional Training | Boxing and Yoga Training for Beginners | Physical Education | Trekking, Hiking, Cycling | Strength & Conditioning, Endurance & Stamina, Flexibility & Mobility | Lifestyle Coaching | Mental Health Big believer of nourishing mental health and living holistic lifestyle through fitness, education, and building meaningful relationships. Key Training Experiences in Malaysia (Corporate wellness): • Bank Rakyat HQ, KL Sentral – Bodyweight… Show more Body Weight Functional Training | Boxing and Yoga Training for Beginners | Physical Education | Trekking, Hiking, Cycling | Strength & Conditioning, Endurance & Stamina, Flexibility & Mobility | Lifestyle Coaching | Mental Health Big believer of nourishing mental health and living holistic lifestyle through fitness, education, and building meaningful relationships. Key Training Experiences in Malaysia (Corporate wellness): • Bank Rakyat HQ, KL Sentral – Bodyweight functional training, HIIT, Outdoor adventure training (Hiking, Trekking), Strength & Conditioning training, Indoor cycling workout for employees • MyHSR Corp and SPAD, KL Sentral – Bodyweight functional training for employees • Limkokwing University – Strength & Conditioning training, HIIT, Indoor cycling workout for students & staffs, experienced in managing the fitness center • Erican College and Leo International School – Soft skills training for students • Bangladesh Ministry of Textiles & Jute (Senior cabinet officials visiting Malaysia) – Conducted an engaging presentation on fitness & diet Online Certifications and Courses: 1. Physical education - fitness training principles & methods by Alison 2. Freemotion RIP:60 3. Free Starter Nutrition by The Health Sciences Academy 4. Exercise and Mental Health by The Open University 5. Diet & Nutrition by Oxford Home Study College 6. Active, Healthy Lifestyles by The Open University 7. Exploring Sport Coaching and Psychology by the Open University 8. Life Coaching by Oxford Home Study College Trainer's Profile: link attached below Show less Body Weight Functional Training | Boxing and Yoga Training for Beginners | Physical Education | Trekking, Hiking, Cycling | Strength & Conditioning, Endurance & Stamina, Flexibility & Mobility | Lifestyle Coaching | Mental Health Big believer of nourishing mental health and living holistic lifestyle through fitness, education, and building meaningful relationships. Key Training Experiences in Malaysia (Corporate wellness): • Bank Rakyat HQ, KL Sentral – Bodyweight… Show more Body Weight Functional Training | Boxing and Yoga Training for Beginners | Physical Education | Trekking, Hiking, Cycling | Strength & Conditioning, Endurance & Stamina, Flexibility & Mobility | Lifestyle Coaching | Mental Health Big believer of nourishing mental health and living holistic lifestyle through fitness, education, and building meaningful relationships. Key Training Experiences in Malaysia (Corporate wellness): • Bank Rakyat HQ, KL Sentral – Bodyweight functional training, HIIT, Outdoor adventure training (Hiking, Trekking), Strength & Conditioning training, Indoor cycling workout for employees • MyHSR Corp and SPAD, KL Sentral – Bodyweight functional training for employees • Limkokwing University – Strength & Conditioning training, HIIT, Indoor cycling workout for students & staffs, experienced in managing the fitness center • Erican College and Leo International School – Soft skills training for students • Bangladesh Ministry of Textiles & Jute (Senior cabinet officials visiting Malaysia) – Conducted an engaging presentation on fitness & diet Online Certifications and Courses: 1. Physical education - fitness training principles & methods by Alison 2. Freemotion RIP:60 3. Free Starter Nutrition by The Health Sciences Academy 4. Exercise and Mental Health by The Open University 5. Diet & Nutrition by Oxford Home Study College 6. Active, Healthy Lifestyles by The Open University 7. Exploring Sport Coaching and Psychology by the Open University 8. Life Coaching by Oxford Home Study College Trainer's Profile: link attached below Show less
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Education
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Limkokwing University of Creative Technology
Bachelor of Business Administration (B.B.A.), Business Management & Globalization -
2020 -
World TESOL Academy
TESOL/TEFL Certification -
2020 -
EF International Language Campuses
EF SET Certificate, C2 -
2020 -
The Open University
Developing skills as an HR Professional -
2020 -
The Open University
Human Resources: recruitment and selection -
2020 -
Alison
Physical Education -
2020 -
The Health Sciences Academy
Nutrition Course -
2022 - 2023
HubSpot Academy
Client Management
Community
