Experience

Eurofins Viracor

• United States
• Medical and Diagnostic Laboratories
• 200 - 300 Employee

• Biopharma Laboratory Support Services Supervisor

  • Jan 2021 - Present

  · Oversee daily operations of the clinical laboratory support functions; specimen management, accessioning and administrative · Provide overall direction and assistance to associates · Administer work schedules and review/approve associate time sheets; ensure appropriate staffing of area of responsibility · Ensure support associates are up to date at all times with all training and competency assessments for their areas of responsibility · Monitor department productivity and ensure appropriate quality metrics are met · Identify inefficiencies in processes, workflow, and throughput and implement process improvements to minimize waste · Interview and select candidates for open positions when needed · Proactively develop plans to meet future departmental needs, objectives and systems · Demonstrate ability to coach associates through necessary performance improvements and to help make hiring and termination decisions · Participate in developing department goals, objectives and systems · Participate in continuing education Show less



ROCKHILL ORTHOPAEDIC SPECIALISTS INC

• United States
• Medical Practices
• 1 - 100 Employee

• Patient Relations Administrator

  • Jan 2018 - Aug 2019

  • Assist in hiring, training and reviewing performance of staff. • Ensure adherence to departmental policies and procedures, including patient privacy. • Maintain departmental day-to-day front office operations, monitor and prioritize workflow, surgery schedules and efficient patient flow. • Resolve complex patient complaints, and answer questions regarding policies and procedures. • Ensure services are in compliance with professional standards, state and federal regulatory requirements. • Assist Front Desk staff with their job duties. • Supplies/ inventory control • Assist in implementing processes that can be tracked for productivity. • Gain a thorough knowledge of payer participation, insurance benefits; develop process for collecting co-pays, and outstanding small balances. • Serve as MIPS and MACRA-Data Quality Analyst for the Office. • Any other job duties that might be requested by the doctors or management to help the office run efficiently. Show less



CSL Plasma

• Pharmaceutical Manufacturing
• 700 & Above Employee

• General supervisor of operations

  • Dec 2014 - Jan 2018

  • Maintain clean efficient work environment, and ensure sufficient operating supplies and forms are available. Comply with all Health Safety and Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. May conduct routine internal procedures and documentation audits. Promote safety in all actions. • Develop donor flow knowledge and assist with identifying problem areas and implement corrective action as needed with Management oversight. Ensure excellent customer service by all staff. • Partner with center management in collecting and analyzing data to support continuous improvement and meet center production goals. • Partner with center management so that the center is “inspection ready” at all times and customer requirements meet the safety of donors and employees including compliance with OSHA regulations. Show less



University of Missouri-Kansas City

• United States
• Higher Education
• 700 & Above Employee

• President

  • Sep 2014 - Jun 2015

  -Serve as the liaison for the Bloch School Student Association to the administration of the Henry W. Bloch School of Management, and the University of Missouri-Kansas City. -Administer Finances and Relations of all Bloch School Organizations and maintain communication with the University. -Serve as the liaison for the Bloch School Student Association to the administration of the Henry W. Bloch School of Management, and the University of Missouri-Kansas City. -Administer Finances and Relations of all Bloch School Organizations and maintain communication with the University.



Google

• United States
• Software Development
• 700 & Above Employee

• Google Community Leader

  • Sep 2013 - Jun 2015

  The Kansas City Google Community Leaders Program has allowed us to work with businesses within the KC area to use the tools and resources provided by Google to uphold and grow their businesses. Through the coming year our team will be working with numerous different businesses through the Hispanic Chamber of Commerce. Our goal is to train and inform regular business owners to the online community. This will not only show them the capabilities of improving their company but also expanded through by the power of the internet and Google Show less



Towne Park

• United States
• Hospitality
• 700 & Above Employee

• Client Service Assistant

  • Dec 2011 - Oct 2014

  Offering a high standards of Guest services at the TownePark Valet Company. Through my time at TownePark I have developed my customer service skills and expanded my visions on customer relations research as this is a great factor to company impressions. Offering a high standards of Guest services at the TownePark Valet Company. Through my time at TownePark I have developed my customer service skills and expanded my visions on customer relations research as this is a great factor to company impressions.