Experience

Delta Hotels by Marriott Saskatoon Downtown

• Canada
• Hospitality
• 1 - 100 Employee

• Senior Maintenance Technician

  • Sep 2021 - Present

  • Worked closely with the hotel maintenance team, overseeing maintenance activities and ensuring the efficient operation of facilities. • Developed and implemented preventive maintenance programs, minimizing downtime and reducing maintenance costs. • Collaborated with various departments to address maintenance issues promptly, contributing to a seamless guest experience. • Worked closely with the hotel maintenance team, overseeing maintenance activities and ensuring the efficient operation of facilities. • Developed and implemented preventive maintenance programs, minimizing downtime and reducing maintenance costs. • Collaborated with various departments to address maintenance issues promptly, contributing to a seamless guest experience.



Self-employed

• Real Estate
• 1 - 100 Employee

• Renovating Projects Administrator and Carpenter helper

  • Jul 2019 - Aug 2021

  • Coordinated and supervised renovation projects from initiation to completion, ensuring adherence to project timelines and budgets • Successfully managed and coordinated multiple projects, overseeing project teams and contracted resources, resulting in streamlined operations and improved project efficiency • Trained new employees to meet standard levels of construction sit • coordinated procurement processes, sourced materials, and fostered positive relationships with vendors to achieve cost-effective solutions • Conducted regular quality inspections, maintaining high standards of workmanship and ensuring customer satisfaction Show less



Bank Sepah (بانک سپه , Sepah Bank)

• Iran
• Banking
• 200 - 300 Employee

• Marketing Specialist and bank manager

  • Jun 2014 - Jun 2019

  • Designed an innovative savings account that offers customers the advantage of accessing low-interest loans based on their account balance and investment duration• Conducted in-depth consultations with clients and stakeholders to finance their projects and gather requirements and feedback, also ensuring alignment with project objectives and improving overall project outcomes.• Led a team of 20 public relations export to collect customers' information and made a database centre to establish Electronic-Customer Relationship Management (E-CRM) in the core banking system• Cooperated and coordinated with the branch advisors for identifying, retaining, and obtaining long-term customer satisfaction and pursuing marketing goals• Performed brand imaging and rebranding for the bank and contributed to the achievement of the bank’s overall goals and objectives• Analysed and provided monthly reports of the section’s performance for internal and external stakeholders• Suggested effective ways to promote bank products and services and increase customer satisfaction• performed Market segmentation and determined the target market• Provided financial advice to loan applicants and prepared and signed group loan agreement documents with the applicant companies Show less

• Public Relations Manager

  • May 2010 - Jun 2014

  • Spearheaded the design and evaluation of a customer satisfaction survey.• Developed and delivered comprehensive briefing materials, communication strategies, and presentations for diverse audiences, including executives, also enhancing communication and collaboration within the organization• Estimated and evaluated annual expenses of the public relations management department and request annual budget to allot them for commercial and trade projects• Allocated receiving resources and credits to various public relations projects during the financial year• Held seminars and workshops for staff and stakeholders• Established distribution networks for new products and services Show less

• Bank Teller and Customer Service Representative

  • Apr 2004 - May 2010

  • provided information to customers regarding the bank’s products and services• Provided splendid customer services to them in a friendly and courteous manner at all times• Gained sufficient knowledge about banking products and services and respond to all inquiries accordingly• Handled, inquired, and resolved customer complaints and provided them with proper solutions• Listened, asked, and understood the needs of clients and provided the best approaches• Informed and suggested new banking products to customers• Involved in performing some financial-related and marketing transactions• Improved customers’ banking experience by ensuring that the customers are attended to promptly and all their challenges are resolved without delay Show less



PEGAH Distribution (Delpazir)

• Iran
• Manufacturing
• 1 - 100 Employee

• Senior Sales Supervisor

  • Mar 2001 - Apr 2004

  • Lead a team of 14 sales representatives, providing guidance, training, and performance feedback to maximize sales results. • Developed and implemented sales strategies to drive revenue growth and achieve sales targets. • Collaborated with cross-functional teams, including marketing and product development, to identify market trends, customer needs, and competitive positioning. • Conducted market research and analysis to identify new business opportunities and potential clients. • Maintained relationships with key accounts and negotiate contracts to secure long-term partnerships. • Monitored sales performance metrics, analyzed data, and prepared reports for management review. Show less