Experience

PT. Bhinneka Sangkuriang Transport

• Indonesia
• Truck Transportation
• 1 - 100 Employee

• Branch Supervisor - Customer Service

  • Dec 2022 - Present

  1. Supervise daily shift process ensuring all team members adhere to standard operating procedures 2. Direct the work of, resolve issues/ problems and coach and counsel the front liner team members to ensure a quality operation. 3. Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service. 4. Cross check all departure schedule to minimalize delays. 5. Performs other duties as assigned, requested or deemed necessary by management. 6. Coordinates with other branch supervisor regarding departure schedule 7. Coordinates with driver regarding their schedule 8. Coordinate with the operational team regarding the availability of additional or emergency vehicles and/or drivers 9. Performing cashier related functions. 10. Do administrations and make daily report regarding vehicle fuel costs, and making daily income and/or expense report to finance team 11. Maintain good relationship not only with passengers but also with the drivers, other staff, and company's vendors. 12. Make schedule for Customer Service Officers 13. Do general checking both vehicle and the driver before departure to make sure the safety of passengers. 14. Cross check all billing tickets instructions are correctly updated. 15. Answer chat, help and guide customer make a reservation. Show less



Hotel Santika Bandung

• Front Desk Supervisor

  • Jan 2020 - Jul 2022

  1. Supervise daily shift process ensuring all team members adhere to standard operating procedures.2. Train, direct the work of, resolve issues/ problems and coach and counsel the front desk team members to ensure a quality operation.3. Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.4. Cross Check all billing instructions are correctly updated.5. Performs other duties as assigned, requested or deemed necessary by management.6. Check guests in and out of their rooms.7. Help to answer the phone and direct the call.8. Do night auditing, to make sure administrations are correct.9. Help to take reservations on the phone.10. Maintain the record of guests that have checked in and out.11. Performing cashier related functions Show less

• Front Desk Agent

  • Feb 2020 - Dec 2021

  Cross Check all billing instructions are correctly updated.Performs other duties as assigned, requested or deemed necessary by management.Check guests in and out of their rooms.Help to answer the phone and direct the call.Do night auditing, to make sure administrations are correct.Help to take reservations on the phone.Maintain the record of guests that have checked in and out.Performing cashier related functions.



Santika Hospital Bandung

• Bandung, West Java, Indonesia

• BELL DRIVER

  • Aug 2019 - Jan 2020

  1. Assist guest to bring their luggage. 2. Pick up and drop guests to airport or to train station. 3. Do simple maintenance Hotel's vehicle. 4. Answer any questions guests have. 5. Store any luggage guests have 1. Assist guest to bring their luggage. 2. Pick up and drop guests to airport or to train station. 3. Do simple maintenance Hotel's vehicle. 4. Answer any questions guests have. 5. Store any luggage guests have



Link Apparel Indonesia

• Bandung, West Java, Indonesia

• Transportation Supervisor

  • Jan 2018 - Aug 2019

  Drive company's owner to requested destination. 1. Pick up and drop goods to another factory. 2. Make itinerary for other driver. 3. Make expense report regarding transportation. 4. Do simple maintenance to operational vehicle. Drive company's owner to requested destination. 1. Pick up and drop goods to another factory. 2. Make itinerary for other driver. 3. Make expense report regarding transportation. 4. Do simple maintenance to operational vehicle.