Reys Cruz
Computer User Support Specialist at ACI Learning- Claim this Profile
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Bio
Experience
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ACI Learning
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United States
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Professional Training and Coaching
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400 - 500 Employee
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Computer User Support Specialist
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Sep 2023 - Present
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United States Probation Officer
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U.S. Immigration and Customs Enforcement (ICE)
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United States
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Law Enforcement
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700 & Above Employee
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Legal Assistant
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Jun 2019 - Oct 2019
Provide administrative support to managers, supervisors or staff members by assisting in the day-to-day management of the office's activities. Implemented new file system to accommodate physical files to be inspected for compliance under the Judge Donna Gee ruling, ensuring that detention facility is in compliance with the required paperwork filed with accompanied and unaccompanied children. Overhauled electronic database for I-830s and Judge Donna Gee documents to implement ease with searching for missing documents. Show less
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Enforcement and Removal Assistant
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Oct 2017 - Jun 2019
Research detainee history using multiple sources to establish identity/citizenship and manage detained and non-detained dockets for Deportation Officers. Summarize and tabulate detainee information from various reports, utilizing the EARM, EAGLE, and NFTS databases. Generate and verify detainer reports, encounters, charging documents, studies, data quality and create and revise spreadsheets, charts, graphs, and presentations. Exercises quality control over bond paperwork. Coordinates with travel agencies, sponsors and Deportation officers in travel arrangements for detainees on parole or release from detention facility. Show less
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Akal Security
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United States
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Security and Investigations
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500 - 600 Employee
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Aviation Security Officer
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Nov 2016 - Oct 2017
Maintains constant guard, physical control, observation of detainees on international flights. Complies with all applicable post orders, Immigrations and Customs Enforcement (ICE) directives and special instructions issued by the ICE Security Officer in Charge. Performs or assists with detainee pat down searches; assists with security of detainees during boarding and deplaning; assists with seating detainees; assists with distributing meals and beverages to detainees; assists in monitoring detainee's needs; assists in performing inventory of and/or handling of detainee property; assists with and complete required documents and paperwork. Enforcing rules and regulations governing facility security, detainee accountability and inmate conduct to ensure judicial sanctions are carried out and detainee remain in custody. Document, transport, deport, and/or escort criminal and non-criminal aliens under the guidance of a more senior officer to the assigned aircraft. Coordinating administrative projects to include the development, analysis and modification of internal administrative policies, procedures and management processes of the office; working closely with members of the office staff, and others outside the office to track projects and ensure deadlines are met. Show less
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Texas Department Of Criminal Justice
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United States
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Government Administration
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700 & Above Employee
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District Parole Officer I
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Dec 2014 - Aug 2016
Visits offender residences, jails, correctional facilities, courthouses, social services, and other agencies to obtain offender information; interviews using various law enforcement methods and techniques, counsels, and trains offenders concerning reintegration skills to include life and cognitive skills and Adult Basic Education/General Education Diploma training; and evaluates offender adjustment and recommends revisions to parole supervision plans. Research offender history using multiple sources to establish identity and criminal history. Coordinates with facilities, agencies, and community organizations to prepare, facilitate, and research implementation of an informed plan of supervision. Generates and verify information, prepares social and developmental history reports, documents offender supervision activities, and maintains required records; prepares evaluations, recommendations, studies, and other related reports to include data-entry, retrieval, and data quality searches, revise offender spreadsheets, charts, graphs and presentations; and provides technical assistance over quality control of parole board hearing paperwork. Provides administrative support to managers, supervisors or staff members by assisting in the day-to-day management of office's activities. Scheduling, preparing and/or reviewing material written for the managers including letters, reports, charts, briefing materials, and talking points; ensuring integrity of sensitive and confidential information; disseminating, tracking, and routing correspondence; utilizing Microsoft Excel, Word, PowerPoint and other presentation applications. Social case work in a welfare agency or counseling in other types of organizations. Conducts activities to monitor offender compliance with the conditions of supervision to include alcohol and drug testing. Responds to inquiries from offenders and the public in person, telephonically, and in writing. Show less
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Concho Valley CSCD
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United States
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1 - 100 Employee
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Community Supervision Officer
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Jan 2014 - Dec 2014
As a community supervision officer, I monitored compliance with court ordered conditions and reports to the respective Court when appropriate. Duties of the department include screening, assessment, and referral to appropriate programs, counseling sessions, and community service. Officers research defendant history using multiple sources to establish identity/citizenship and manage detained and non-detained dockets. Officers also monitor drug use through urinalysis testing, collect court ordered fees and restitution, and conduct field visits and office visits to enforce the court order. As an extension of the Tom Green County District and County Courts, the Community Supervision and Corrections Department (CSCD, formerly known as Adult Probation) has a responsibility to the Courts, the individual ordered to complete a term of community supervision (probation), and the community. The CSCD supervises both misdemeanor and felony offenders who have plead guilty or have been found guilty by a Judge or jury. As an alternative to jail or imprisonment, community supervision is designed to provide an option for sentencing courts whereby the offender is provided structured programs and an opportunity to receive educational, counseling, and/or rehabilitative services. Promoting, developing and maintaining good working relationships with key individuals or groups. Collaborating with others, fostering commitment and team spirit, and working well with others on a team to achieve goals. Working effectively in stressful job situations such as time-sensitive projects, short deadlines, and competing priorities. Make field inspections to ensure compliance with policies and procedures, furnishes leadership and guidance to field officers, and resolves problems requiring interpretation and application of policy and complex phases of the county courts of law. Show less
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Education
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Angelo State University
Bachelor of Security Studies, Border and Homeland Security