Experience

Land Transportation Franchising and Regulatory Board

• 1 - 100 Employee

• Administrative Officer II - Budget Officer I

  • Jul 2022 - Present

  Prepares Obligation Request and Status;Prepares Budget reports;Identification of correct account expense;Monitors and controls the utilization of funds;Evaluates the Budget Estimates and Financial Plans, Fund Utilization Reports and other periodic reports of operating units;Provides technical assistance on budgetary matters and;Performs duties and such other tasks that may be assigned from time to time.

• Administrative Officer II - Disbursing Officer I

  • Apr 2022 - Jul 2022

  Process payout of service contractors;Reprocess issued and cancelled payouts;Reviews and Consolidates records for report and;Performs duties and such other tasks that may be assigned from time to time.



IBM

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Finance and Admin Analyst

  • Jun 2021 - Apr 2022

  Ensure Customer Payments are applied accurately and timely in accordance with Service Levels Agreements. · Apply receipts to open balances and Rectify processing errors if needed. · Download customer remittance details and ensure customer payments are applied based on it. · Research any unidentified payment receipts and work with Cash Collectors to determine correct posting. · Respond to inquiries regarding payment status. · Create and distribute monthly reports. · Attend Monthly AR Meeting to discuss On-Account and Suspense Account payments together. · Review and update Desktop Procedures (DTP). · Covers the end to end cycle of order to cash –from purchase order/Service request receipt up to the resolution of post-shipment issues raised by the customer. The role requires high coordination, time management and multi-tasking skills. · Reviews purchase orders and contracts in compliance to the global process and/or country specific requirements. · Responsible for maintaining the customer master data – creation, amendments and deletion. Support reporting requests (scheduled and ad hoc) and provide requested order information to the client and client’s customer such as order ETA, shipment status and invoice related-queries. Show less



Quantrics Enterprises Inc.

• Philippines
• IT Services and IT Consulting
• 700 & Above Employee

• Customer Service Representative Billing And Sales (Serve to Sell - S2S)

  • Apr 2019 - May 2021

  Maintained clients satisfaction with forward-thinking strategies focused on addressing clients’ needs and resolving concerns. Educated clients on promotions to enhance sales. Evaluated account and service histories to identify trends, using data to mitigate future issues. Offered advice and assistance to clients, paying attention to special needs or wants. Cultivated client loyalty, promoted repeat clients and improved sales. Provided information to clients regarding charge accounts and loyalty program and helped to open and activate new accounts. Suggested new procedure to persuade cancelling customers to stay with company, resulting in decrease in cancellations. Responded to client’s requests for products, services and company information. Assisted clients with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations. Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions. Answered phone with friendly greeting to create positive inbound calling experience for clients. Evaluated client information to explore issues, develop potential solutions and maintain high-quality service. Built long-term, loyal clients relations by providing top-notch service and detailed order, account and service information. Processed customer order, quote and return transactions and offered additional products and services. Resolved complaints efficiently to satisfy clients and encourage future transactions. Show less



PZ Inc

• Quality Assurance Specialist and Account Manager

  • Jul 2018 - Nov 2018



Guzman and Associates

• Legal Assistant

  • Jun 2017 - Jul 2018