Experience

Virtual Business Partners

• Accounting
• 1 - 100 Employee

• Financial Planning Assistant

  • Jun 2021 - Present



The Persimmon Condominium Corp

• Cebu, Central Visayas, Philippines

• Administrative Specialist

  • Aug 2019 - May 2021

  - Arrange meetings and meeting reports for Board of Trustees - Transcribing minutes of meeting - Prepares memorandum, do legal research and implement new rules and guidelines - Keeping share holders profile and update contact info - Keeping legal documents for the corporation - Assist and consolidate reports of all departments of the corporation - Giving monthly or weekly reports to the Board of Trustees - Arrange meetings and meeting reports for Board of Trustees - Transcribing minutes of meeting - Prepares memorandum, do legal research and implement new rules and guidelines - Keeping share holders profile and update contact info - Keeping legal documents for the corporation - Assist and consolidate reports of all departments of the corporation - Giving monthly or weekly reports to the Board of Trustees



Concentrix

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Customer Service Representative

  • May 2018 - May 2019

  - Troubleshooting - Bill inquiries and review - Sales - Manage large amounts of incoming phone calls - Generate sales leads - Identify and assess customers’ needs to achieve satisfaction - Build sustainable relationships and trust with customer accounts through open and interactive communication - Provide accurate, valid and complete information by using the right methods/tools - Meet personal/customer service team sales targets and call handling quotas - Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution - Keep records of customer interactions, process customer accounts and file documents - Follow communication procedures, guidelines and policies - Take the extra mile to engage customers



SYKES

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Customer Service Representative

  • Sep 2017 - Mar 2018

  - Track orders for customer - Help restaurant owners - Manage large amounts of incoming phone calls - Generate sales leads - Identify and assess customers’ needs to achieve satisfaction - Build sustainable relationships and trust with customer accounts through open and interactive communication - Provide accurate, valid and complete information by using the right methods/tools - Meet personal/customer service team sales targets and call handling quotas - Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution - Keep records of customer interactions, process customer accounts and file documents - Follow communication procedures, guidelines and policies - Take the extra mile to engage customers



SupportSave Solutions, Inc.

• United States
• Outsourcing/Offshoring
• 300 - 400 Employee

• Customer Service Representative

  • Jan 2016 - Nov 2016

  - Manage large amounts of incoming phone calls - Generate sales leads - Identify and assess customers’ needs to achieve satisfaction - Build sustainable relationships and trust with customer accounts through open and interactive communication - Provide accurate, valid and complete information by using the right methods/tools - Meet personal/customer service team sales targets and call handling quotas - Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution - Keep records of customer interactions, process customer accounts and file documents - Follow communication procedures, guidelines and policies - Take the extra mile to engage customers