Experience

Express Locations

• United States
• Wireless
• 1 - 100 Employee

• Store Manager

  • Jan 2012 - Present

  Maintain a complete understanding of wireless industry, wireless phones, rate plans, features and service offered by T-Mobile Develop employees to help build customer base and provide ongoing customer service  Meet and exceed monthly sales quota set for both personal, store and market performance  Conduct daily one on one coaching with sales staff to maximize growth potential and exceed individual quota Complete monthly sales review with sale staff and ASM Conduct daily, weekly and monthly counts of inventory as outlined by policy Ensure retail display and change outs are complete and fully stocked, as well as price tags displayed in a clear and professional manner Adhere to all Express Locations equipment handling procedure and/or policies Process all inventory transfers, returns and receiving via SAP Show less



2020 Companies

• United States
• Advertising Services
• 700 & Above Employee

• General Manager

  • Mar 2008 - Nov 2012

  Develop employees to help build customer base and provide ongoing customer service Recruited and trained sales staff for multiple retail locations Recommends solutions and handles customer complaints effectively Traveled multiple states to open and manage new stores. Develop employees to help build customer base and provide ongoing customer service Recruited and trained sales staff for multiple retail locations Recommends solutions and handles customer complaints effectively Traveled multiple states to open and manage new stores.



AT&T

• United States
• Telecommunications
• 700 & Above Employee

• Customer Service Manager

  • Feb 2004 - May 2008

  Manager customer care reps taking inbound and outbound calls. Supported click to chat forum (internal instant messaging) Assisted representatives with first call resolutions and escalations. Manager customer care reps taking inbound and outbound calls. Supported click to chat forum (internal instant messaging) Assisted representatives with first call resolutions and escalations.