Experience

Nelson Marlborough Institute of Technology (NMIT)

• New Zealand
• Higher Education
• 200 - 300 Employee

• International Student

  • Feb 2023 - Present



The Oberoi Dubai and Anantara Downtown Dubai

• Dubai, United Arab Emirates

• People and Culture Officer

  • Oct 2021 - Jan 2023

  • In-charge of the recruitment process that includes creation of Offer letter, Employment contract, Airline ticket booking (for newly hires from outside UAE), preparing all employee starter kits (Locker, Uniform, Name badge, Hotel ID etc.). • Communicating with newly hires for documents required for their Residence VISA processing and Salary cards. • Handles the application for new team member’s Insurance. • Keeps track of the status of applicants and leavers. • Takes care of the necessary clearances of employees who decides to resign, before forwarding them to finance for their final settlements. • Supports & assists the Director of Human Resources and HR Manager in fulfilling certain tasks whenever required. • Caters to employee inquiries, issues and requests as long as it falls under the Company's rules and regulations. • Constantly updates the HR Chronicle, Web PayTRAX and TES with Employee documents and details to ensure up to date information are stored. • Assists the finance team in generating the monthly tips. • Makes sure that all employee related documents (original copies) are safely stored in their respective folders. • Assists in all other admin related tasks such as printing, scanning, xerox copying, making presentations, generating reports, saving important letters/forms and ordering items required for the Office. • Helps in all HR related events like decorating and coming up with activities related to certain special occasions (Diwali, Halloween, Christmas, etc.) • Cross-checks all department’s attendance with their leaves and absences to ensure salaries are paid accurately. • Supports employees with all their concerns and requests together with the HR Team. • Keeps all information confidential and with utmost secrecy. Show less



Anantara Downtown Dubai

• Dubai, United Arab Emirates

• Former Hotelier

  • Jun 2014 - Jan 2023



The Oberoi, Dubai

• United Arab Emirates
• Hospitality
• 1 - 100 Employee

• Sales Coordinator

  • Dec 2016 - Sep 2021

  • Maintains the team’s daily attendance and compiles all activities that the team have prepared for the day and for the week.• Generates reports that are crucial for the team to evaluate the Hotel’s present and future standing during briefing / meeting or discussions.• In-charge of making proposals and contracts for room-only groups or event / meeting requirements or in other cases a combination of the two.• Responsible for making contracts for Corporate, Travel Trade, Government and Long Stays.• Efficiently keeping a tracking system for these contracts as well as a filing system to avoid loss of important information and documents.• Sustains a pleasant relationship with all other departments in the Hotel in order to coordinate with them professionally for complicated tasks which require assistance outside Sales & Marketing.• In-charge of preparing and submitting required documents / forms needed by the team whenever they request for it (e.g. Credit Applications, LPOs, Complimentary forms, Rate Loading forms etc.)• Ensures that all updated presentations, information, fact sheets, forms and other documents about the Hotel are saved in the S&M shared drive for easy access by the team whenever needed.• Helps in any reports requested by the team, whether it is generated from the system (OPERA) or to be created based on data that has been collected (e.g. Leads generated daily, action plans, minutes of meetings, competition checks etc.)• Assists in booking and preparing all required approvals for any team member’s business trip to other countries making sure that tickets and allowances are ready on time.• Supports in other tasks outside job description such as preparing invoices, BEOs, concept notes, follow ups and dealing with bookers for Groups or events.• Accomplishing other daily administrative tasks in an orderly and timely manner.• Custodian of the Sales and Marketing resources, give away items, important documents and the whole office all together. Show less

• Room Reservations Agent

  • Mar 2015 - Nov 2016

  • Handles bookings/reservations from direct guests, companies and travel agencies using the Hotel’s Standard Operating Procedures. • Do follow ups regarding existing reservations through phone calls and emails to Guests or bookers.• Answers inquiries and concerns about certain packages or promotions being offered by the hotel via emails and phones calls.• Reconfirms reservations to ensure that everything is in place like special requests, preferences and requirements.• Generates and submits different reports to Managers regarding everyday operations.• Handles the payment procedures for the reservations made, assuring that the UAE law and the Hotel’s procedures are being followed.• Upsells the Hotel rooms and other facilities to promising clients or consumers. Show less

• Telephone Operator

  • Jun 2014 - Feb 2015

  • In-charge of the Hotel’s main trunk line both internal and external.• Maintains expertise in handling the telephone switchboard.• Transfers external calls to concerned personnel and/or departments and also to specific Hotel guests.• Takes guest requests and relay them to the appropriate department for efficient and systematic action.• Remains knowledgeable about all the Hotel’s facilities and general information for any guest inquiries.• Responsible for the Data Management of Guest profiles.• Prepares and sends reports to Managers and other Departments.• Assists in other Front office (Reception) tasks whenever needed. Show less



Capital One

• United States
• Financial Services
• 700 & Above Employee

• Payment Specialist

  • May 2012 - Feb 2014

  • Serves Capital One (Bank based in the United States of America) credit card holders by providing product and service information; resolving product and service problems. • Assists customers for online account application. • Maintains customer records by updating account information. • Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution; escalating unresolved problems. • Maintains financial accounts by processing customer adjustments. • Recommends hardship solutions to customers with payment concerns. • Contributes to team effort by accomplishing the target score of 90% based on customer satisfaction feedback. Show less