Rey Buack

Sr. Director, Technical Operations at Phacil, Inc.
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Contact Information
us****@****om
(386) 825-5501
Location
Yorba Linda, California, United States, US
Languages
  • English Native or bilingual proficiency
  • Pilipino/Tagalog Native or bilingual proficiency
Skills

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Credentials

  • California Broker's License
    California Department of Real Estate
    Mar, 2011
    - Oct, 2024

Experience

  • Phacil (a By Light Company)
    • United States
    • IT Services and IT Consulting
    • 100 - 200 Employee
    • Sr. Director, Technical Operations
      • Oct 2011 - Present

      Implement and manage IT services contracts/programs in both DOD and Civilian sectors of the Federal Government. IT Services include transition management from previous contractors and Program/operations management for the following contracts; - Web portal support for the US Army (Army One Source) - DHS ICE Support Center consisting of Help Desk, Network Operations Center (NOC), Infrastructure Support and ADEX support - HHS IHS (Indian Health System) Web portal development and support - DHS USCIS Network Operations Center (NOC) Show less

  • AutoMaptics, Inc.
    • Technology, Information and Internet
    • COO
      • Feb 2007 - Oct 2011

      Partner for a start-up company. Develop product prototype, actively participated in fund raising and marketing activities. Partner for a start-up company. Develop product prototype, actively participated in fund raising and marketing activities.

  • Zynx Health
    • United States
    • Hospitals and Health Care
    • 1 - 100 Employee
    • Sr. Director Client Services
      • Apr 2006 - Jan 2007

      Responsible for nationwide account management, technical support and training for Zynx' software solutions. Developed and implemented processes and procedures to improve the implementation of the products hence enhancing the adoption of the software solution by the medical staff and the customer hospital. Responsible for nationwide account management, technical support and training for Zynx' software solutions. Developed and implemented processes and procedures to improve the implementation of the products hence enhancing the adoption of the software solution by the medical staff and the customer hospital.

  • Accelrys Software
    • San Diego
    • Worldwide Director, Scientific/Technical Support and Customer Service
      • Jun 2004 - Apr 2006

      Managed the company's international (US, Tokyo-Japan, Cambridge-UK) scientific, technical support and customer service operations. Implemented the electronic software delivery system by Intraware and integrate the delivery system into Oracle 11i. This project improved the delivery of software products allowing the company to realize revenue as soon as the product is available for download versus waiting until the product shipment is received in the country of destination. Managed the company's international (US, Tokyo-Japan, Cambridge-UK) scientific, technical support and customer service operations. Implemented the electronic software delivery system by Intraware and integrate the delivery system into Oracle 11i. This project improved the delivery of software products allowing the company to realize revenue as soon as the product is available for download versus waiting until the product shipment is received in the country of destination.

  • Earthlink Network Inc
    • Technology, Information and Internet
    • VP Call Center/Client Services
      • Aug 1998 - Jul 2002

      Responsible for the all call center 7 X 24 operations including implementation of continuous efficiency improvement to reduce operating cost. Implemented the following major systems to ensure consistent and efficient delivery of support ; Cisco call routing system, KANA knowledge base and email support system, TCS Workforce management system and NICE quality monitoring system. Responsible for consolidating backend call center functions after Earthlink's merger with Mindspring to eliminate redundancy and inefficiencies while providing a cost savings of over $500,000 per year. Implemented staff development and satisfaction programs to reduce attrition rate from over 75% to below 50%. Show less

  • FileNet
    • Costa Mesa, CA
    • Sr. Director, International Support Services
      • Apr 1985 - May 1998

      Managed, with P&L responsibilities, the Client Services functions in FileNet's international subsidiaries. Responsible for technical support delivered to FileNet's Value Added Reseller (VAR) network. Managed all headquarters support services functions including worldwide logistics, service contracts management, centralized worldwide technical support and engineering interfaces to manufacturing, software engineering and hardware engineering/design groups. Managed, with P&L responsibilities, the Client Services functions in FileNet's international subsidiaries. Responsible for technical support delivered to FileNet's Value Added Reseller (VAR) network. Managed all headquarters support services functions including worldwide logistics, service contracts management, centralized worldwide technical support and engineering interfaces to manufacturing, software engineering and hardware engineering/design groups.

Education

  • Pepperdine University, The George L. Graziadio School of Business and Management
    Executive MBA, Business/Finance
    1985 - 1987
  • University of La Verne
    Bachelor of Applied Science (B.A.Sc.), Business Administration and Management, General
    1983 - 1985
  • San Diego State University-California State University
    Bachelor of Science (BS), Electronics Engineering

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