Experience

Watches of Switzerland Australia

• Australia
• Retail Luxury Goods and Jewelry
• 1 - 100 Employee

• Boutique Manager

  • Jan 2018 - Present



Rolex Boutique Melbourne

• Boutique Manager

  • Jul 2017 - Present

• Assistant Manager

  • Mar 2016 - Jun 2017

• Senior Sales Associate

  • Nov 2014 - Feb 2016

  • Achieving sales targets and profit budgets• Developing and building client relationships, database and communications• Assisting in customer’s repairs• Providing operational support to the Boutique Manager



Omega Boutique Crown Casino

• Assistant Boutique Manager

  • Oct 2012 - Oct 2014

  • Providing operational support to the Boutique Manager• Assist in the daily running of the sales floor in terms of break allocations, sales coverage and presentation• Achieving sales targets and profit budgets• Developing and building client relationships, database and communications• Identify PR opportunities and improve the position of the OMEGA Boutique and Brand awareness in the market• Provide sales training

• Customer Service Coordinator

  • May 2012 - Sep 2012

  • Customer Service – coordinate customer service requirements of clients. Track, update and liaise with team members from service centre to communicate customer requests, determine status of inbound/outbound watches and collaborate with dispatch for timely delivery.• Liaise with spare parts and sales team to coordinate customer requests and respond to questions and issues in a timely and effective manner.• Preparing Reports to Boutique Manager.

• Sales Associate

  • Oct 2011 - Apr 2012

  • Assisting in retail sales of watches, fine jewellery and leather goods• Managing and coordinating showcase display• Before and after sales customer servicing



ST-BYD Pty Ltd

• Melbourne, Australia

• Office Administrator

  • Jul 2010 - Sep 2011

  • Bookkeeping • Performing administrative and secretarial duties • Account payable and management account issues • Preparing BAS • Dealing with clients • Bookkeeping • Performing administrative and secretarial duties • Account payable and management account issues • Preparing BAS • Dealing with clients



Lee & Lim Family Trust

• Melbourne, Australia

• Personal Assistant

  • Aug 2008 - Jun 2010

  • Bookkeeping/Preparing BAS • Performing administrative and secretarial duties • Account payable and management account issues • Dealing with commercial banks and commercial real estate agencies • Bookkeeping/Preparing BAS • Performing administrative and secretarial duties • Account payable and management account issues • Dealing with commercial banks and commercial real estate agencies



Smartone Communications Pty Ltd

• Melbourne CBD

• Sales Manager

  • Jul 1997 - Jun 2008

  • Plan and allocate sales targets to each retail stores • Lead the sales team to achieve their own and group sales/targets and business objectives • Manage and monitor the staff to sure superior service is deliver to every customer, excellent housing keeping of the store • Visit retail stores regularly to ensure stores and retail teams are well represented the company’s brand and standards • Liaise with Telstra Visual Merchandiser to uplift branding in the area and execute the Telstra visual merchandising standards • Collaborate with Telstra Training Team to provide different training to the retail terms to optimum their performance • Provide weekly report on market trend and environment, competitor information and all other information that is beneficial to company • Managing stocks for company including ordering • Assisting in sales of mobile phones plans, mobile phones, mobile accessories including internet packages • Before and after sales customer servicing • Handling office administrative duties • Preparing timesheets for Payroll processing • Organising weekly roster of staff Show less