Technical Trainer

• Jul 2020 - Present

Leadership Responsibilities: ♦ Provide a supporting role in representing the organization at client meetings, functions, seminars and events where knowledge and expertise is required ♦ Provide a leadership style that supports the changing people and issues within the organization. ♦ Support the company vision and mission throughout the business. ♦ Contribute to a workplace climate that fosters commitment, innovation, quality and flair modelling high performance. ♦ Pursuing professional development to ensure personal knowledge, skills and competencies relevant to the pedagogy of education, training and assessing duties are current and constantly being advanced ♦ Collaborate openly and constructively with all facilitators across portfolios to ensure quality improvement of training and assessment activities Management Responsibilities: ♦ Manage a variety of projects and priorities whilst at the same time consistently achieve required KPI’s ♦ Manage and meet client and student expectations to ensure satisfaction with the delivery of training and supporting services ♦ Collaborate with functional business silos to maximize efficiencies and in support of business targets, goals and objectives ♦ Contribute constructively to the positive compliance posture of the organization against all relevant regulatory frameworks ♦ Support self and colleagues’ professional development and currency in current areas of expertise whilst identifying opportunities to develop expertise in areas of value to the market ♦ Conduct all training and assessment activities, including RPL in a manner that demonstrates transparency and integrity in the learning and development profession Show less

Self-Employed Training Consultant

• Jan 2020 - Jul 2020

Engaged training with Training Providers in Australia, Singapore, and South Korea. Facilitate courses under these areas: ♦ SQL Server Administration and Programming; ♦ SharePoint Administration; ♦ SharePoint and Office 365 End-user Training; ♦ .NET Programming; ♦ HTML, CSS, JavaScript and Web Development; ♦ Windows Server Enterprise Administration; ♦ Desktop Support; ♦ PC Troubleshooting. Engaged training with Training Providers in Australia, Singapore, and South Korea. Facilitate courses under these areas: ♦ SQL Server Administration and Programming; ♦ SharePoint Administration; ♦ SharePoint and Office 365 End-user Training; ♦ .NET Programming; ♦ HTML, CSS, JavaScript and Web Development; ♦ Windows Server Enterprise Administration; ♦ Desktop Support; ♦ PC Troubleshooting.

Technical Trainer / Facilitator (CRICOS)

• Jun 2019 - Jan 2020

Leadership Responsibilities: ♦ Provide a supporting role in representing the organization at client meetings, functions, seminars and events where knowledge and expertise is required ♦ Provide a leadership style that supports the changing people and issues within the organization. ♦ Support the company vision and mission throughout the business. ♦ Contribute to a workplace climate that fosters commitment, innovation, quality and flair modelling high performance. ♦ Pursuing professional development to ensure personal knowledge, skills and competencies relevant to the pedagogy of education, training and assessing duties are current and constantly being advanced ♦ Collaborate openly and constructively with all facilitators across portfolios to ensure quality improvement of training and assessment activities Management Responsibilities: ♦ Manage a variety of projects and priorities whilst at the same time consistently achieve required KPI’s ♦ Manage and meet client and student expectations to ensure satisfaction with the delivery of training and supporting services ♦ Collaborate with functional business silos to maximize efficiencies and in support of business targets, goals and objectives ♦ Contribute constructively to the positive compliance posture of the organization against all relevant regulatory frameworks ♦ Support self and colleagues’ professional development and currency in current areas of expertise whilst identifying opportunities to develop expertise in areas of value to the market ♦ Conduct all training and assessment activities, including RPL in a manner that demonstrates transparency and integrity in the learning and development profession Show less

Senior Consultant Trainer

• Apr 2018 - Jun 2019

Duties Performed: ♦ Deliver company-developed end-user courses to clients. ♦ Creation and development of new courseware. ♦ Create course manuals, help reference guides, and video training content to support training and technical knowledge-base. ♦ Ensure the course development process is followed from end-to-end. ♦ Communicate courseware distribution with providers and partner. ♦ Manage and coordinate course delivery. ♦ Engage in pre-sales and marketing processes. ♦ Provide consultation to determining client requirements. ♦ Keep track of IT enhancements and ensure that the centre is always current with its IT status. ♦ Perform consultant-related duties by providing clients with support and assistance in managing their IT systems. ♦ Support other areas of the business when the need arises including, but not limited to, applications training technical support and classroom setup. Show less

Self-Employed Training Consultant

• Feb 2017 - Apr 2018

Engaged training with Training Providers in Australia, Singapore, and South Korea. Facilitate courses under these areas: ♦ SQL Server Administration and Programming; ♦ SharePoint Administration; ♦ SharePoint and Office 365 End-user Training; ♦ .NET Programming; ♦ HTML, CSS, JavaScript and Web Development; ♦ Windows Server Enterprise Administration; ♦ Desktop Support; ♦ PC Troubleshooting. Engaged training with Training Providers in Australia, Singapore, and South Korea. Facilitate courses under these areas: ♦ SQL Server Administration and Programming; ♦ SharePoint Administration; ♦ SharePoint and Office 365 End-user Training; ♦ .NET Programming; ♦ HTML, CSS, JavaScript and Web Development; ♦ Windows Server Enterprise Administration; ♦ Desktop Support; ♦ PC Troubleshooting.

Technical Instructor

• Sep 2015 - Feb 2017

● Conducted high-end Microsoft official courses leading to IT certification requirements. ● Conduct training seminars for the Sales and Marketing Department to enhance and up skill their knowledge in cutting edge technology solutions. Take up a Technical Specialist and Evangelist role for Microsoft Events and Engagements. ● Engage Pre-sales meetings with Microsoft and New Horizons Clients. ● Conducted training classes by presenting job-specific, generic software applications. ● Maintained quality service by attending educational workshops and reviewing publications Show less

Technical Trainer

• Sep 2013 - Jul 2015

Facilitated consultant-related services, providing support and assistance in managing IT systems and supported other areas of the business, including application training, technical support, and classroom learning. Developed new coursework, including creating manuals, reference guides and training content to support the training and technical knowledge base. ● Enhanced the IT centre and ensure that the course development process was followed; ● Managing, and coordinating with colleagues and peers in course delivery. Show less

Technical Consultant

• May 2011 - Jun 2013

● Conducted high-end IT training courses and managed the course delivery. ● Tracked the current IT status and ensured that students were up skilled in quality IT training set by the AQTF. ● Reviewed requirements and test cases and provided recommendations. ● Participated in all testing phases before the final delivery. ● Conducted high-end IT training courses and managed the course delivery. ● Tracked the current IT status and ensured that students were up skilled in quality IT training set by the AQTF. ● Reviewed requirements and test cases and provided recommendations. ● Participated in all testing phases before the final delivery.

Trainer (Information Technology)

• Aug 2009 - Mar 2011

Conducted training classes by presenting job-specific learning, including facilitation of modules for RTO requirements: ♦ Diploma in Information Technology (Networking); ♦ Certificate IV in Information Technology (Networking); ♦ Diploma in Information Technology (Software Development); ♦ Certificate IV in Information Technology (Programming); Conducted training classes by presenting job-specific learning, including facilitation of modules for RTO requirements: ♦ Diploma in Information Technology (Networking); ♦ Certificate IV in Information Technology (Networking); ♦ Diploma in Information Technology (Software Development); ♦ Certificate IV in Information Technology (Programming);

Contract Trainer

• Apr 2009 - Jun 2010

● Managed programming and IT professional courses for students and staff. ● Nominated as the outsourced lecturer for the 3P (Program Pentauliahan Professional) Project. ● Managed programming and IT professional courses for students and staff. ● Nominated as the outsourced lecturer for the 3P (Program Pentauliahan Professional) Project.

Trainer (Full-Time Contractual)

• Jul 2008 - Mar 2009

Senior Technical Instructor / Mentored Learning Evangelist

• Nov 2005 - Jan 2008

• Deliver and conduct Microsoft certification courses and seminars as an in-house Microsoft Consultant/Trainer in the development space. • Engage in the pre-sales process, propose, design, and develop Microsoft quality training content for Microsoft customized courses. • Engage in pre-sales activities with Microsoft as an Evangelist in the development space. • To set up, implement and enforce all standard processes (including training new mentors) of Mentored Learning as required by New Horizons Corporate in his role as ML Evangelist. Show less

Contractual Technical Instructor

• Jun 2004 - Oct 2005

• Deliver instructor-led training programs using Microsoft Offical Courseware. • Ensure all modules are delivered within the designated time frame. • Engage students/clients professionally in accordance to the standard of the organization. • Assist students/clients with their training needs within the scope of the training course. • Maintain an over-all satisfaction rating of not less than 7.0 on the post-class evaluation. • Deliver instructor-led training programs using Microsoft Offical Courseware. • Ensure all modules are delivered within the designated time frame. • Engage students/clients professionally in accordance to the standard of the organization. • Assist students/clients with their training needs within the scope of the training course. • Maintain an over-all satisfaction rating of not less than 7.0 on the post-class evaluation.

Technology Specialist

• May 2003 - Jun 2005

Systems and Development Instructor

• Oct 2001 - May 2003

• Deliver Microsoft Official Courses in accordance to the professional standards outlined by IVS Training Inc. • Pursue and maintain Microsoft Certification necessary for delivering training courses. • Develop and maintain customized course materials. • Coordinate with relevant departments on the setup and delivery of training courses. • Be updated on the latest technology in the IT industry. • Maintain satisfactory approval rating on client evaluations. • Maintain good rapport and professional conduct with clients. Show less

Graphics Artists / Web Master / IT Administrator

• Feb 2001 - Oct 2001