UX/UI Designer

• Oct 2022 - Present

- Responsible for conceptualizing, plan and design of both digital web and mobile interfaces consistent with the company’s existing brand guidelines and leverage existing design language when applicable and appropriate. - Conducting rounds of usability testing and implemented user research strategies that would support the improvement of company’s pre-existing webpage and mobile language learning applications. - Collaborating with colleagues in both development, marketing and stakeholder departments to advise on methods that implement use of strategic design thinking, to improve upon the company website’s user engagement, lessen site abandonment rates and increase overall discoverability. Show less

Freelance UX Designer

• Aug 2022 - Present

Presentation Specialist

• Mar 2023 - Mar 2023

- Collaborated with In-house Designers to plan, structure and design Treehouse’s annual 2023 Champions Luncheon presentation deck. - Followed Treehouse’s visual guidelines to ensure presentation deck’s colors, typography and various different vector images aligned with company’s core brand identity. - Collaborated with In-house Designers to plan, structure and design Treehouse’s annual 2023 Champions Luncheon presentation deck. - Followed Treehouse’s visual guidelines to ensure presentation deck’s colors, typography and various different vector images aligned with company’s core brand identity.

UX Designer (Designathon)

• Oct 2022 - Oct 2022

- Participated in an International Designathon hosted by echo3D and UXScene where I collaborated with a team of UX Designers to research and design a mobile experience solution for travelers - Was part of the end-to-end design process. Created wireframes and prototypes that utilized user insights from interviews directed toward the app’s packing management and social feed user flow experience - Participated in an International Designathon hosted by echo3D and UXScene where I collaborated with a team of UX Designers to research and design a mobile experience solution for travelers - Was part of the end-to-end design process. Created wireframes and prototypes that utilized user insights from interviews directed toward the app’s packing management and social feed user flow experience

UX/UI Design Student

• Aug 2019 - May 2022

- Created wireframes, mockups, storyboards, and prototypes to visualize and share product vision with expo judges; demonstrated core UX Design principles, product thinking, and design process documentation with specific descriptions of user flows - Analyzed qualitative and quantitative research findings to build information architecture, constructed prototypes, and created a design system. Final product presentation evaluated and judged by UX Designers from Google, Amazon and American Express Show less

Lead SFS Specialist / Customer Service Representative

• Jun 2017 - Dec 2021

- Communicated daily with upper management and GAP team members about store operation tasks to help achieve day-to-day guest satisfaction and business goals. Helped drive an increase in store sales by 11% through fulfilling SFS quarterly customer orders. - Communicated daily with upper management and GAP team members about store operation tasks to help achieve day-to-day guest satisfaction and business goals. Helped drive an increase in store sales by 11% through fulfilling SFS quarterly customer orders.

UX Design Intern

• Feb 2021 - May 2021

- Created user personas, wireframes and prototypes to share project vision, demonstrate UX design principles with key design documentation of how findings can decrease 4H camp’s abandonment rates of company's target user group - Communicated day-to-day with company stakeholders to understand their problem space and discuss research findings, hypothesis tests and seeking feedback on proposed conceptual design implementations. - Created user personas, wireframes and prototypes to share project vision, demonstrate UX design principles with key design documentation of how findings can decrease 4H camp’s abandonment rates of company's target user group - Communicated day-to-day with company stakeholders to understand their problem space and discuss research findings, hypothesis tests and seeking feedback on proposed conceptual design implementations.