Experience

WinSport

• Canada
• Spectator Sports
• 100 - 200 Employee

• Arenas Coordinator

  • Jul 2021 - Present

  Calgary, Alberta, Canada Provided logistical support for programs, meetings and events, including booking management through Ungerboeck. Event planning for many different scopes of events, tournaments, concerts, graduations, Christmas parties, corporate events, etc. Activity facilitation including human curling, ice luge, human sling shot bowling, school learn to skate programming. Demographic research into the communities needs, wants and interests as well as price points Responsible for event invoicing… Show more Provided logistical support for programs, meetings and events, including booking management through Ungerboeck. Event planning for many different scopes of events, tournaments, concerts, graduations, Christmas parties, corporate events, etc. Activity facilitation including human curling, ice luge, human sling shot bowling, school learn to skate programming. Demographic research into the communities needs, wants and interests as well as price points Responsible for event invoicing, contracts and account receivable and payable administration Developed KPI’s, budgets and goals for the fiscal year and built strategic plans to reach these targets Performed administration support, including answering multi-line phones, routing calls and messages, answering emails and greeting visitors. Utilized exceptional customer service skills to attract and retain high-value customers. Content generation and publishing on the WinSport website through SilverStripe Liason with WinSport priority users for all needs, event and daily bookings related. Social media plan development for the Arenas Provide leadership to the arena maintenance team, WinSport Skate and Hockey School and the WHCL. Implementation of policies, procedures and SOP’s. Organization of internal staff events, BBQ’s, Christmas Parties, Casino Fundraiser, All Sport One Day Event, ParaSport Tough Cup, MotionBall. Assist all areas of the Markin MacPhail building with event information, room bookings and communication.

• Sport Services Assistant

  • Sep 2019 - Jul 2021

  Winsport Answering phone and email inquiries, event and program inquiries. Facilitation of administration duties for programs and events occurring in the Markin MacPhail building. Other special projects and duties as they arise

• Team and Culture Facilitator

  • Jan 2018 - Jul 2021

  Calgary, Canada Area Working directly with the youth volunteers at Winsport during their volunteer shifts to train them in their role. To ensure that they knew why they were on shift. Reminding them of Winsports expectations. I organized shifts for breaks and kept the volunteers motivated. I was also trained to be able to run a leadership program. A program that all youth volunteers must complete before volunteering with the summer camps that Winsport runs. In these sessions I taught different leadership skills… Show more Working directly with the youth volunteers at Winsport during their volunteer shifts to train them in their role. To ensure that they knew why they were on shift. Reminding them of Winsports expectations. I organized shifts for breaks and kept the volunteers motivated. I was also trained to be able to run a leadership program. A program that all youth volunteers must complete before volunteering with the summer camps that Winsport runs. In these sessions I taught different leadership skills, communication, professionalism, team building, demonstrations, diversity, ethics, etc.



Water Valley Saloon

• Canada
• Restaurants

• Event Coordinator

  • Sep 2022 - Present

  Event planning and execution Decoration purchasing and building decorating Staff communication and preparation Food and Beverage preparation On-Site coordination Activities planning, execution/facilitation.



Numerous

• Bartender/Server

  • Dec 2014 - Present

  Alberta, Canada Menu memorization Order preparation and memorization Multitasking Clear and concise communication Efficiency Customer service Patience Conflict resolution Food handling and safety



Baseball Australia

• Australia
• Spectator Sports
• 1 - 100 Employee

• Ticketing Operations Manager

  • Sep 2018 - Dec 2018

  Melbourne, Australia Baseball Australia runs all levels of baseball in all of Australia. In my role I worked under the Commercial Operations manager for two of the professional teams, Melbourne Aces and the brand new Geelong Korea. Initially the focus was highly on sales and as the role came closer to the season it transferred to a ticketing operations in Geelong. In a very short amount of time I had to learn an entire ticketing system so that I could successfully implement an operation for a brand new… Show more Baseball Australia runs all levels of baseball in all of Australia. In my role I worked under the Commercial Operations manager for two of the professional teams, Melbourne Aces and the brand new Geelong Korea. Initially the focus was highly on sales and as the role came closer to the season it transferred to a ticketing operations in Geelong. In a very short amount of time I had to learn an entire ticketing system so that I could successfully implement an operation for a brand new professional team in the ABL. Not only was I able to understand the major parts of the system within two weeks, I was able to have a plan in place for the installation, set up and operation of our ticketing system. Other tasks included membership satisfaction, ensuring that all members for the team had all of the correct information for the venue, the games, their seats and promotions that were going on. Running this event included ensuring that I did whatever I could to make sure that the event ran as smoothly as possible. Training volunteers for their role specific tasks. Setting up the venue, concessions, field, ticketing booth, and much more. Show less



TD Insurance

• Canada
• Insurance
• 700 & Above Employee

• Catastrophic Claims Analyst Summer COOP Student

  • May 2018 - Sep 2018

  Calgary, Canada Area In a very fast pace environment, working with the catastrophic events team, dealing with claims from events that don’t include liability, mainly weather related. 2018 showed the highest amount of events that TD had ever seen and the Ontario windstorms brought in more than double the amount of claims than any other event, at nearly 9000. As a claims advisor I would be assigned a claim and work with the insured through until the claim was closed. From the day the claim was opened, to completing… Show more In a very fast pace environment, working with the catastrophic events team, dealing with claims from events that don’t include liability, mainly weather related. 2018 showed the highest amount of events that TD had ever seen and the Ontario windstorms brought in more than double the amount of claims than any other event, at nearly 9000. As a claims advisor I would be assigned a claim and work with the insured through until the claim was closed. From the day the claim was opened, to completing the inspection, confirming the cause of the incident and further settling the claim. This was all mainly telephone work, however there was a hailstorm in Calgary that allowed a select few to work in the autobody shops with customers in person, I was fortunate enough to have this opportunity and gain much face to face experience. Show less



Century Casino

• Marketing and Events Coordinators Assistant

  • Jun 2015 - Jan 2017

  Assisted with many events such as concerts, hard knocks, PWA (prairie wrestling association), company parties and events, etc. Set up the venues for each event, worked with the coordinator of each event to understand what they wanted. Decorated the casino and the event rooms for each event and season. Ensured customers were satisfied with how their event was coming together and unfolding before, during and after every event held at the casino.



Volleyball Canada

• Canada
• Spectator Sports
• 1 - 100 Employee

• Event Staff

  • May 2015 - May 2015

  Olympic Oval When volleyball nationals were hosted by Calgary I worked for Volleyball Canada that weekend as event staff where I handled payment for passes to attend the event, handed out awards and medals, setup and clean up for the event and directed people to where the events were being held