Experience

Flexi Personnel Ltd

• Kenya
• Human Resources Services
• 1 - 100 Employee

• IT Support Executive

  • Jun 2021 - Present

  • Maintaining and managing the Server, system backups and disaster preparation practices such as power surges • Setting up of audio visual for conference meetings using zoom, google meetings, teams meeting, and basic boardroom meeting configurations • Installing a new Wi-Fi network with complete configurations and troubleshooting where necessary • IT policies enforcement • Hardware and software installations • General computer maintenance and user support duties and responsibilities • Providing regular and timely 1st level ICT end-user support and via ICT help desk • Troubleshooting of network issues • Liaising with Internet service providers (ISPs) to ensure reliable internet connectivity and WAN troubleshooting • Troubleshooting computer hardware and software • Software installations and configurations • Setting up computer workstations • Making system updates ensuring all software is updated • Providing support for Office 365 applications e.g. Outlook, Teams and One drive • Managing the Sophos firewall • Assisting in performing upgrade to Mansoft Payroll and addition of new clients. • Managing the SAGE server • Assessing, diagnosing and providing resolutions to end-user problems • Maintaining relevant knowledgebase, processes and procedures for the ICT Help Desk • ICT inventory management Show less



YouTube

• Higher Education
• 100 - 200 Employee

• Tech YouTuber

  • Jun 2020 - Present

  Creating and uploading videos on Science and Technology category. Creating and uploading videos on Science and Technology category.



Pesapal

• Kenya
• Financial Services
• 100 - 200 Employee

• IT Support Intern

  • Sep 2020 - May 2021

  • Providing IT related support to the business. • Providing advice and guidance to the management on all IT matters • Managed the installation of new versions of the systems and carried out troubleshooting ad-hoc user problems in its functioning. • Assisted with the maintenance of the office database. • Facilitated the administration and maintenance of the server environment. • Managed the office multi-user computer network, as well as data and telecommunication facilities. • Providing IT related support to the business. • Providing advice and guidance to the management on all IT matters • Managed the installation of new versions of the systems and carried out troubleshooting ad-hoc user problems in its functioning. • Assisted with the maintenance of the office database. • Facilitated the administration and maintenance of the server environment. • Managed the office multi-user computer network, as well as data and telecommunication facilities.



Kenya Medical Training College

• Kenya
• Higher Education
• 1 - 100 Employee

• IT Intern

  • Jan 2020 - Mar 2020

  • Provided IT related support across the departments • Provided IT related support across the departments