Experience

Graduate School of Business - University of Cape Town

• South Africa
• Higher Education
• 100 - 200 Employee

• Programme Manager

  • Aug 2022 - Present

• Learning Support Coordinator

  • Apr 2022 - Present

  The UCT Graduate School of Business (UCT GSB) is among the less than one percent of business schools in the world to hold the triple crown international accreditations from the Association to Advance Collegiate Schools of Business (AACSB), the Association of MBAs (AMBA) and the EFMD Quality Improvement System (EQUIS). The main purpose of this position is to provide learning support to students in the Master of Business Administration and Postgraduate Diploma in Management Practice programmes. Show less



University of Cape Town

• South Africa
• Higher Education
• 700 & Above Employee

• Deputy Manager: Academic Records

  • Feb 2016 - Mar 2022

  The main purpose of this position is to provide expert assistance to users of the PeopleSoft Student System within the university’s academic administration. This includes identifying areas for development and testing new and upgraded functionality. The job also includes responsibility related to maintaining the integrity of the university’s HEMIS submission. Further responsibilities include management of graduation ceremonies, coordinating and developing handbook production, overseeing short course administration across the university, managing the staff and operations of the Student Records Office (SRO), and producing the annual SRO budget requirements. Show less

• End User Support Officer

  • Sep 2012 - Jan 2016

  Key Function and Responsibilities:The main purpose of this position is to design and create Student System training courses, document system procedures and deliver training to users, using training and simulation tools. My role as an End User Support Officer is to play a functional supporting role using Service Now as a central logging system and/or by way of on-site support, to proactively assist in problem solving and the identification of functional needs, and to co-ordinate user acceptance testing and implementation of new Student System functionality. My key performance areas include: delivery of training; documentation; functional support provision; functional security; functional testing and providing system and business process expertise in terms of the Student Records and Student Fees areas to business stakeholders and super-users. Systems that I support include the following: Oracle PeopleSoft; RMS; CRM; SAP Business Objects; Image Now and Web Now.Knowledge of University policy framework, relevant business processes, demonstrated analytical skills and remaining current with new developments in Student Systems functionality and business processes are essential. Additional:Co-ordination and completion of the bi-annual Security Review process as required.Co-ordination of the PeopleSoft Tools and Bundle Upgrade procedures as required.Provide first-level quality assurance review of selected system documentation and training manuals. Co-presented a paper on UCT's implementation of Communication Generation at the South African Higher Education User Group (SAHEUG) Conference at the University of Pretoria in July 2013.I was part of the planning committee that organised the SAHEUG conference that was hosted by UCT in July 2015.Served as the Communications Officer and Human Resources and Financials Track Chair for the SAHEUG held at UCT in July 2015 where I also presented a paper titled “UCT Collections – An Integrated Approach" Show less

• Academic Administration - Academic Development Programme Portfolio

  • May 2010 - Aug 2012

  Key Functions and Responsibilities:To provide administrative support to the Humanities Undergraduate Programmes Officer in respect of undergraduate student administration in the interest of effective service to students, applicants, staff and departments of the Faculty.My key performance areas included: processing admissions, registration of students, curriculum control and maintenance of student records, servicing Faculty Examinations Committees (FEC) and processing outcomes on PeopleSoft, assisting with the graduation process and processing associated year-end procedures on PeopleSoft, servicing the Humanities Academic Development Programme as their administrator and fulfilling the role of servicing officer for the Humanities Transformation Committee. My role as the administrator of the Humanities Academic Development Programme included the responsibility of co-ordinating and managing the duties of three student mentors as well as a team of postgraduate tutors. I was also responsible for managing the human resource administration of the postgraduate tutors in terms of their wages and related Human Resource procedures.Processing of leave of absence and cancellations of registration on PeopleSoft. Attending to student and staff queries via email, telephonically and in person.Although not one of my key performance areas, I was also involved in the servicing of the Re-admission Appeals Committee (RAC) for the Humanities Faculty during the 2012 cycle. This involved recording the minutes; preparing the agenda; making follow-ups with all stakeholders, students, academics and staff; liaising with and confirming attendance of academics to meetings; notifying students of the outcome (at times this would involve face-to-face mentoring in the case of a negative outcome); processing the outcome on PeopleSoft and sending out correspondence.Knowledge of University and Faculty policy framework, relevant business processes and student system processes was essential. Show less

• Student Assistant

  • Nov 2007 - Apr 2010



School of Life

• Higher Education
• 100 - 200 Employee

• Life School

  • Nov 1997 - Jun 2007

  Edgar's Starting Block - Retail, San Marco - Hospitality/Restaurant, Holmes Place Health Club - Health & Leisure, SJ Berwin & Co - Legal Administrative, Adept Recruitment - Human Resources/Unskilled, Giraffe - Hospitality/Restaurant, Dog & Duck - Pub/Restaurant, RJL - Retail, Totalsports - Retail, Ocean Basket - Hospitality/Restaurant, Edgar's Starting Block - Retail, San Marco - Hospitality/Restaurant, Holmes Place Health Club - Health & Leisure, SJ Berwin & Co - Legal Administrative, Adept Recruitment - Human Resources/Unskilled, Giraffe - Hospitality/Restaurant, Dog & Duck - Pub/Restaurant, RJL - Retail, Totalsports - Retail, Ocean Basket - Hospitality/Restaurant,