Experience

MIBFA

• South Africa
• Insurance
• 200 - 300 Employee

• • Mar 2022 - Present

  Interacting with pensioners, guardians, members, attorneys, and financial institutions.Mentoring, coaching, and motivating the team.Conducting necessary adhoc department audits.Dealing with staff issues (including counselling and discipline).Responsible for setting team goals.Reporting on a monthly/fortnightly basis to management on team progress.Delegating and prioritising tasks and clearing bottlenecks.Interviewing claimants/attorney representatives.Compiling monthly stats and quarterly performances reports. Show less

• • May 2019 - Feb 2022

  Perform quality checks/ checking of claims for staff who are on various stages of training- provide feedback to Supervisor.Handle queries relating to overseas payments, call centre and customer complaints.Stand in for the Team Leader in their absence and assist where needed.Checking of claims processed- Natural, Alex, Advances, Pledges and Transfers.Submit claims prepared for payment to Payment Control Department.Ensure proper record keeping i.e batch sheets are kept in order in a monthly payment file and spreadsheet, do CSC reports for claims over R500 000.00.Keeping new claims in order.Compiling and submitting of necessary statistical reports.Paying of Advances/Pledges on new claims.Claim allocation: New, Funeral, PDS and Urgents.Clearing of trays- correspondence on other PROV numbers and new claims.Assisting staff with queries, interviews, Windeed Verification and Bank Confirmations.Follow reasonable instructions from Supervisor/HOD/Manager. Show less

• • May 2014 - May 2019

  Dealing with customer queries telephonically.Checking of documents and ensuring that they correspond on all systems.Corresponding with applicants, attorneys, brokers and employers.Utilizing the functions of Natural, Oculus and Alex Systems to carry out the day-to-day activities.Interpretation and application of Fund Rules, Standards and Procedures to process and finalize claims.Calculating and paying out of various claims.Administration of Death Claims for MIPF/EIPF/Widow’s Pension/Transfers to other Funds/Surplus Funds.Conducting one-on-one interviews with beneficiaries for disputes on claims.Monthly stats report submission. Show less

• • Mar 2013 - May 2014

  Dealing with customer queries telephonically. Calculating and paying of various claims.Utilizing the functions of Natural, Workflow, Oculus and Alex systems to carry out the day-to-day activities.Interpretation and application of Fund Rules.Administration of Retirement claims for MIPF/EIPF.Corresponding with external customers, members and brokers.Daily stats report.