Experience

Gnaw Chocolate Ltd

• United Kingdom
• Food Production

• Key Account Manager

  • Mar 2022 - Present

  - Heading up the sales team, managing all UK accounts and new International business - Developing and driving strategy with focus on ROI in key areas of growth, ensuring all sales channels are fully maximised - Building strategic partnerships with key customers, building YOY growth, developing and innovating new product ranges

• National Account Manager

  • Dec 2020 - Feb 2022

  - Leading UK sales with all national customers, engaging with buyers to build trust and rapport quickly- Prospecting with tenacity, resilience and drive using all available means to onboard new customers- Achieving significant YOY growth in the UK market with strong account management evolving and maximising sales with each account

• Account Co-Ordinator/Business Development

  • Jun 2020 - Nov 2020

  - Dealing with all incoming sales leads with measurable timeframes to maximise new account growth - Explaining product range to customers recommending the best products and aligning the Gnaw product with their brand- Passionately showcasing the Gnaw brand maximising sales through Independent channels



Sainsbury's

• United Kingdom
• Retail
• 700 & Above Employee

• Food Manager

  • Dec 2019 - Jun 2020

  • Working with pace and urgency - ready to use initiative, driving safe receiving, storage and replenishment of products, maintaining inventory accuracy and ensuring any food waste is returned through Sainsbury's 'No Food Waste to Landfill Policy'• Motivating and encouraging colleagues to 'WOW' our customers with a personalised and exceptional service. Rewarding and celebrating those moments with colleagues recognising individuals doing a great job; supporting Sainsbury's 'Winning Teams'• Continually learning with a emphasis on the growth and development of the people in my team organising and empowering people to achieve their optimum

• Customer Experience and Food Manager

  • Feb 2019 - Dec 2019

  • Leading and managing a team of 50+ colleagues encompassing all aspects of Food including, Grocery, Fresh Foods, Produce and Floral and receiving deliveries. Focusing on maximising productivity of colleagues completing replenishment tasks and customers having the freshest products while minimising waste• Positively communicating improvements to my team; keeping everyone focused on doing the right thing for every single customer, every time to help drive sales and overall customer satisfaction

• Customer Experience Manager

  • Jul 2018 - Feb 2019

  • Mentoring and managing my direct team of 60 colleagues through the Checkout, Commercial and Petrol departments • Observing the customer experience, spotting opportunities to improve the interaction and level of service my team delivers, delivering regular and constructive feedback to my team on how we can do better • Working collaboratively with other Customer and Trading Managers and my Store Manager facilitating cost savings within the P&L; looking at waste, shrink, cost control, labour, profit and income to maximise annual turnover for a £33 million store • Commercially focused - ensuring end to end cash processes are accurately and securely handled, price control and advertising throughout store is correctly displayed and a safe and legal environment is kept • Taking ownership and responsibility for the store as the Duty Manager, being responsible for any of the stores 230 colleagues including third party vendors and visitors to the store• Being accountable for HR and ER processes within my department of the store such as payroll, labour management and absence management• Operationally driven - regularly reviewing processes throughout store to see where we can improve, implementing systems to build efficiency and productivity



Self-Employed

• Real Estate
• 1 - 100 Employee

• Career Break

  • Feb 2018 - Jul 2018

  Taking time out traveling through South America; covering 7 countries altogether. This included Animal Conservation work in Peru and Costa Rica. Taking time out traveling through South America; covering 7 countries altogether. This included Animal Conservation work in Peru and Costa Rica.



Majestic Wine

• United Kingdom
• Beverage Manufacturing
• 700 & Above Employee

• Store Manager

  • May 2017 - Feb 2018

  • Leading and driving a £1.3 million retail business • Winning the Wine Concierge Incentive - signing customers up to Majestic's wine subscription service coming 1st out of Majestic's 211 stores• Keeping my team inspired, passionate, engaged and helping to deliver store success• Managing and developing existing commercial trade accounts. Having full awareness of stock, credit limits and communication with trade accounts• Recruiting and interviewing new store members• Awareness and management of Profit and Loss

• Senior Assistant Manager

  • Jan 2017 - May 2017

  • Heavy focus on Customer Preference Filing (contacting customers when key deals are on) which maximised sales and got me the opportunity to help lead a course for the region• Drove sales, hitting both our period targets - only the second and third times the store achieved this in that financial year• Managed and nurtured the current team in all aspects of retail management• Won an incentive trip to Champagne with Perrier Jouet/G.H. Mumm • Honed recruitment and people management skills

• Assistant Manager

  • Oct 2016 - Jan 2017

  • Helped manage and inspire the team to deliver exceptional service and sales - smashing our target by 48k in the first period after joining the store• Was a customer champion and wine knowledge role model, and the driving force on organising and running in-store events• Helped analyse and affect the commercial performance of the store by winning new accounts and contributing to sales• Stepped into my Manager’s shoes, and ran the store when he was away

• Trainee Manager

  • Mar 2015 - Oct 2016

  • Delivered exceptional service to every customer both in-store and out on deliveries• Used my wine knowledge to really bring wine to life for customers• Helped to run a smooth operation, ensuring the store was well presented, fully stocked and a great place to shop• Sales focused- winning 3 incentive trips, going to Champagne twice with Perrier Jouet/G.H. Mumm and Pommery, also going to Balfour Wine Estate in Kent• Covered and ran various stores in the region in their Manager's absence



TONI&GUY

• India
• Advertising Services
• 1 - 100 Employee

• Style Director

  • Jun 2013 - Mar 2015

  • Consistent top three performer for product and services sales • Label m Product Expert - a role to educate and improve sales in the salon • Salon instructor - teaching the assistants foundation techniques, also organising the weekly in-house training sessions for NVQ candidates • Executed my own photoshoots with a full team • Consistent top three performer for product and services sales • Label m Product Expert - a role to educate and improve sales in the salon • Salon instructor - teaching the assistants foundation techniques, also organising the weekly in-house training sessions for NVQ candidates • Executed my own photoshoots with a full team

• Career Break

  • Jun 2012 - May 2013

  During this period of time I embarked on some traveling; spending two months in Europe and four months traveling around the Rest of the World, volunteering in South Africa and India. During this period of time I embarked on some traveling; spending two months in Europe and four months traveling around the Rest of the World, volunteering in South Africa and India.

• Top Stylist

  • Jun 2010 - May 2012

  • Completed the in-house training program presenting 12 models to the Art Team for my exam• Kept abreast with the current haircutting and styling trends• Part of the Art Team helping with education and their creative projects such as Stockholm Fashion Week, photoshoots both for editorial work and for the Swedish Hairdressing Awards

• Top Stylist

  • Apr 2009 - May 2010

  • Maintained cleanliness and presentation of salon• Built new clientele• Part of the Art Team helping with their creative projects and education• One of the teachers in the salon/academy developing the new hairdressers coming through

• Stylist

  • Aug 2007 - Apr 2009

  • Completed in-house training program• Consultation with clients• Referred clients for colour• Recommended products throughout the range


Urban Haircutters
• United Kingdom
• Appentice Hairdresser

  • Jul 2005 - Jul 2007