Experience

KVM SUPER SPECIALTY HOSPITAL

• India
• Hospitals and Health Care
• 1 - 100 Employee

• Public Relations Manager

  • Dec 2019 - Present

  • Being the head of public relation Executives, Reception, IP & OP billing and Insurance. • Handling official phones 24 hrs • Daily report to Chief Medical Officer. • Counseling patients on packages • Counseling surgery patients • Counseling Dama patients • Co ordination with operations manager • Organizing Camps • Preparing duty roasters of public relation executives • Coordinating casualty doctors duty • Coordinating special events • Rectifying patient complaints which cannot be handled by executives. • All the duties and responsibilities assigned by the management. Show less



Silverline Hospital

• India
• Hospitals and Health Care
• 1 - 100 Employee

• Head Of Public Relations

  • Aug 2018 - Aug 2019

  • Being the head of patient service • Handling official phones 24 hrs • Handling appointments • Counseling patients on packages • Counseling bariatric surgery patients • Counseling thyroidectomy patients • Co ordination with reception & operations manager • Cancellation & confirmation of appointments • Reporting submission to manager operations on weekly & monthly basis regarding the patient appointments • Handling official phone of manager operations on his absence • Being the head of patient service • Handling official phones 24 hrs • Handling appointments • Counseling patients on packages • Counseling bariatric surgery patients • Counseling thyroidectomy patients • Co ordination with reception & operations manager • Cancellation & confirmation of appointments • Reporting submission to manager operations on weekly & monthly basis regarding the patient appointments • Handling official phone of manager operations on his absence



Cochin MLA office

• Kochi, Kerala, India

• Office Administrator

  • Jan 2017 - Jan 2018

  • Checking mails • Telephone attending. • Letter typing • Manage Store • Manage bills including telephone Electricity etc • Website Management • Maintaining confidential documents • Manage flight travels • Preparing press release • Reception handling and pleasing guest • Maintaining office equipment, such as Photostats Printers and scanner • Checking mails • Telephone attending. • Letter typing • Manage Store • Manage bills including telephone Electricity etc • Website Management • Maintaining confidential documents • Manage flight travels • Preparing press release • Reception handling and pleasing guest • Maintaining office equipment, such as Photostats Printers and scanner



Dr Shenoy's Care

• Kochi, Kerala, India

• Office Executive

  • Oct 2014 - Apr 2015

  • Handling the overall administration. • Served as a secretary to COO. • Performance analysis of various levels of employees. • Solving the different levels of problems. • Maintaining the records of printing & stationery. • Conducting various levels of meeting. • Handling the overall administration. • Served as a secretary to COO. • Performance analysis of various levels of employees. • Solving the different levels of problems. • Maintaining the records of printing & stationery. • Conducting various levels of meeting.



Aster DM Healthcare

• Hospitals and Health Care
• 700 & Above Employee

• Guest Relations Executive

  • Feb 2014 - Sep 2014

  • Handling the priority patients (Film Stars, Politicians, etc). • Handling the Arab patients. • Solving patient’s complaints. • Inpatient rounds (Feedback collection). • Discharge patient’s feedback collection through telephone. • Preparation of monthly report of feedback collection • Preparing Minutes of the monthly GR meeting. • Pre employment registration and billing. • Celebrations coordination (Patients birthday, new born child room decoration etc.) • Birthday card designing. • Power point presentation of celebrations. Show less



Lakeshore Hospital & Research Centre, Cochin, India

• Hospitals and Health Care
• 100 - 200 Employee

• Public Relations Executive

  • Jan 2010 - Feb 2014

  • Handling the priority patients (Film Stars, Politicians, etc). • Handling the Arab patients. • Solving patient’s complaints. • Inpatient rounds (Feedback collection). • Taking care of patient valuable locker. • C-form sending. • Handling reception. (Enquiry, Appointments, and Registration.). • Minutes of the meetings and Monthly report preparation. • Road Accident details reporting. • Handling Executive checkup patients. • Handling the priority patients (Film Stars, Politicians, etc). • Handling the Arab patients. • Solving patient’s complaints. • Inpatient rounds (Feedback collection). • Taking care of patient valuable locker. • C-form sending. • Handling reception. (Enquiry, Appointments, and Registration.). • Minutes of the meetings and Monthly report preparation. • Road Accident details reporting. • Handling Executive checkup patients.



Idea Cellular Ltd

• India
• Telecommunications
• 700 & Above Employee

• Customer Support Executive

  • Apr 2008 - Jan 2009

  • Attending Inbound and making outbound Calls. • Problem solving. • Convincing the customers. • Wall Chart making. • Collection of Magazine articles. • Attending Inbound and making outbound Calls. • Problem solving. • Convincing the customers. • Wall Chart making. • Collection of Magazine articles.