Experience

Kindle Insurance Technologies

• South Africa
• IT Services and IT Consulting
• 1 - 100 Employee

• Business Analyst

  • Jan 2021 - Present



Signature Business Solutions

• Business Analyst

  • Jun 2016 - Sep 2019

  • Managing the system support team • Gathering, reviewing and analyzing business requirements • Identify financial and business risks • Liaise with developers to resolve system issues • Support the roll out of new technical solutions and /or changes • Investigate and implement practical solutions to business problems • SSRS business report writing for senior and executive management • Investigate data reports to identify system and data errors • Seek opportunities to continuously improve the current system processes • Develop automated solutions that will reduce manual activity for the operation teams • Setup and maintenance of UAT/PROD/DR environments for the solutions developed by our team • External system training for clients • Internal system training for staff Show less



Foundation for Professional Development

• Programme Administrator

  • Oct 2013 - May 2016

  • Student registration and data capturing • Customer care and query resolution • Designing and implementing workshops • Evaluation of student performance in workshops • Storing, filing and indexing assignments in accordance with prescribed guidelines • Planning and orchestrating the student graduation events • Student registration and data capturing • Customer care and query resolution • Designing and implementing workshops • Evaluation of student performance in workshops • Storing, filing and indexing assignments in accordance with prescribed guidelines • Planning and orchestrating the student graduation events