System Administrator

• Jun 2021 - Present

IT Support Technician

• Jun 2019 - Jun 2021

• Monitoring the network behavior across the client site using Site 24x7 network monitoring system.• Controlling and troubleshooting the client endpoints using the ConnectWise Automate Remote Monitoring and management tool.• Commissioning, migrating and decommissioning hardware, software, and network infrastructure and user access to support the needs of clients• Experience working with ticketing system “Jira”.• Experience managing the firewall device such as WatchGuard and managing WatchGuard Access Point over the cloud.• Setting up VPN and providing necessary access to user. • Administration, support and configuration of MS Office O365 and SharePoint for staff• Investigating issues and accurately recording actions taken, diagnostic information, outcomes and time taken in the support log. Show less

IT Support Technician Intern

• Oct 2018 - Jan 2019

• Experience in installing and configuring computer hardware, networks, operating systems and applications • Gaining knowledge in troubleshooting system and network problems and diagnosing and solving hardware or software faults • Exposure to monitor and maintain computer systems and networks • Experience working on ITSM tool like ServiceNow • Learning how to set up new users' accounts and profiles and dealing with password issues in different IT system with mind in security • Exposure to talk to staff or clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues • Updating the record for all the IT asset and User in iConnect. • Assistance with testing and evaluating new technology Show less

IT ADMINISTRATOR

• Sep 2014 - Apr 2016

• Daily routine maintenance check for Satellite TV Server, Decoder and associated Equipment and televisions, Computers, Printers, Network and V-Sat Equipment (Satellite Internet Connection) to keep the IT infrastructure up and running all the time • Provided functional and technical support for 100+ users, troubleshooting and diagnosing hardware and software problems, including desktop, laptop, LAN, and remote systems • Inventoried the IT equipment onboard using TM-Master system (Spare Parts Database / Procurement Ordering System) and made sure organization meet minimum level of stock • Proficient in EPIC system (Personnel on Board Tracking System that uses Oracle DB, Handheld Readers and Smartcards) in delivering technical support to client during emergency muster drill for 200+ personnel onboard. • Highly competent in managing the Panasonic PBX System to allocate the telephone extensions to approximately 70-80 people whenever there is a requirement • Enhanced communication skills through liaising with colleagues and employer. Show less