Experience

Grosbasket

• Slovenia
• Sporting Goods Manufacturing
• 1 - 100 Employee

• Chief Operational Officer

  • Mar 2023 - Present

  ▪️Management of retail and logistics center ▪️Overseeing all retail locations to ensure efficiency and the best user experience ▪️Developing, mentoring and coaching of employees ▪️Empowering team members and motivating them to continuously implement improvements ▪️Setting up and monitoring key business indicators in order to determine performance and improvements ▪️Introduction of process optimizations and business optimization ▪️Improving the sales experience ▪️Implementation of solutions to increase productivity and optimize costs ▪️Control over the efficiency of the logistics center ▪️Digitalizing operations in the company ▪️Adaptation of information systems according to processes within the company ▪️Operational support in opening stores in new markets Show less



Optiweb

• Technology, Information and Internet
• 1 - 100 Employee

• Client Success Manager

  • Oct 2022 - Mar 2023

• Marketing Team Lead

  • Oct 2020 - Oct 2022

  Optiweb is a full-service digital agency offering a complete package of:▪️ web solutions ▪️ web design ▪️ website and e-commerce development ▪️ SEO and digital marketing (pay per click and social media marketing) ▪️ graphic design services and video production Our mission is simple: We help you build your brand, establish or improve your web and social media presence and, last but not least, develop a meaningful relationship with your customers. The magic behind our work is that we work as a highly efficient team with an ambitious vision, always thinking progressively to keep pace with the ever-changing digital world. We provide our customers with the highest level of personalized commitment and we always strive to deliver innovation and result-driven solutions.Check our company presentation: ➡️ https://goo.gl/i8cpIA and website http://www.optiweb.com/en/ As a Marketing Team Lead, I am establishing the right process within different internal teams to deliver great projects. Success is all about motivation and growing others to develop more leaders. With my team, we are here to help our clients achieving their goals in the digital world. Show less



hotpoint.si

• Slovenia
• Consumer Services
• 1 - 100 Employee

• Co-owner / Business Development Manager

  • Nov 2018 - Aug 2020

  - identifying new business opportunities - including new markets, growth areas, trends, customers and services - seeking out the appropriate contact in the organisation - generating leads - meeting with customers/clients face to face - understanding the needs of our customers and be able to respond effectively with a plan on how to meet these - strategically thinking - seeing the bigger picture and setting aims and objectives in order to develop and improve the business - having a good understanding of the businesses' products or services and be able to advise others about them - ensuring that staff are on board throughout the organisation, and understand the need for change and what is required of them - seeking ways of improving the way the business operates - creating a sales pipeline - negotiating pricing with customers and partners Show less



iSTYLE Slovenia, Apple Premium Reseller

• General Manager

  • Mar 2013 - Oct 2018

  - Maintain the highest level of customer satisfaction and the lowest rate of customer defection without sacrificing profitability- Implementing new payment solutions and credit options- Launching new online store on Magento- Opening a service center and becoming Apple Premium Service provider- First on market with buy-back of used mobile phones- Preparing and reviewing marketing plans with employees weekly- Continuously refine and improve the quality of costumer interaction, satisfaction and retention by working towards improving standards, providing the best facilities and the highest technical skills- Supervise pricing and inventory policies designed to price competitively and achieve desired gross margin- Stringent control of expenses without adversely affecting business performance- Ensure optimum cash operating cycle by control of stock turnover- Developing employees training and on-boarding program- Exceptional customer facing and interpersonal skills to enable difficult situations to be overcome successfully- Review and progress as compared to budget with staff monthly- Present annual budget to the board Show less

• Regional Manager

  • Oct 2015 - Mar 2017

  - Managing and motivating a growing team of Center managers - Driving regional retail sales through product education and sales support- Organizing and executing Regional selling and special events- Assess market, analyze business trends and share information to maintain a competitive advantage- Creating objectives for the team which foster additional brand exposure- Managing and executing all regional operations- Managing business expenses- Establishing new business aproaches on the specific market- Responsble for the Budget and P/L on regional level- Responsible for hiring, coordinating training, performance evaluations, approving timesheets for contry managers- Ensure that all contractual goals and plans are achieved- Identify areas of opportunity to grow the business footprint- Interface with the client, operations team, and corporate departments as necessary Show less

• Head of Sales

  • Sep 2011 - Mar 2013

  - Coordinate sales and business initiatives and integrate sales processes - Spearhead the development, communication, and implementation of effective sales growth strategies- Serve as the thought leader for salesproduct requirements, selling trends, competitive landscape, marketing programs and communications- Identifying and reporting on business opportunities in target markets- Acting as an ambassador and role model for your business- Taking responsibility for profit and loss- operational needs, business opportunities, and sales programs. Show less



Telemach Slovenija

• Slovenia
• Telecommunications
• 100 - 200 Employee

• Store Manager

  • Apr 2008 - Sep 2011

  - Completes store operational requirements by scheduling and assigning employees; following up on work results.- Maintains store staff by recruiting, selecting, orienting, and training employees.- Maintains store staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results.- Achieves financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.- Identifies current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements.- Ensures availability of merchandise and services by approving contracts; maintaining inventories.- Formulates pricing policies by reviewing merchandising activities; determining additional needed sales promotion; authorizing clearance sales; studying trends.- Markets merchandise by studying advertising, sales promotion, and display plans; analyzing operating and financial statements for profitability ratios.- Secures merchandise by implementing security systems and measures.- Protects employees and customers by providing a safe and clean store environment.- Maintains the stability and reputation of the store by complying with legal requirements.- Determines marketing strategy changes by reviewing operating and financial statements and departmental sales records.- Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.- Maintains operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures.- Contributes to team effort by accomplishing related results as needed. Show less

• Salesperson

  • Sep 2007 - Apr 2008

  - Ensure high levels of consumer satisfaction by providing superior sales service- Assess customers needs and provide information and assistance on product services and features- Drive sales with product knowledge and market-driven enthusiasm- Maintain presentable and in-stock condition of assigned sections of the store- Actively seek out consumers shopping in store and offer assistance- Discuss products offered and available alternatives, including creative financing options- Cross-sell merchandise and services- Ensure proper customer service by teaming with co-workers- Establish trust relationships with customers- Attend and participate in sales meetings- Assist with physical inventory counts- Monitor loss prevention activities Show less