Experience

DHL Aviation (UK) Limited

• United Kingdom
• Transportation, Logistics, Supply Chain and Storage
• 300 - 400 Employee

• Loading Supervisor

  • May 2021 - Present

  As a Loadmaster/Loading Supervisor, my main role is to coordinate and lead ramp teams in the safe and timely turnaround of DHL cargo aircraft. As part of this time imperative, safety centred role it is my responsibility to lead on-stand briefings, conduct aircraft walkarounds, ensure that the stand is correctly prepared for aircraft arrival, pursue delayed cargo to the aircraft, delegate tasks to members of my team and be accountable for the overall safe offloading and loading of our aircraft. To ensure safety and operational standards are maintained, it is also part of my role to complete occurrence reports and file flight files with all relevant documentation included.

• Ramp Agent/Aircraft Loader

  • Nov 2020 - Present

  As well as the positioning of GSE (Ground Service Equipment) and the safe and timely load/offload of cargo aircraft, my responsibilities also extend to load verification. This includes the recording of cargo weight, destination and its position loaded onto the aircraft which would be cross-checked with the final loading instruction report (trim). I also must sign to confirm that all locks and stops are secure, that dangerous goods tags have been checked and that all cargo is securely restrained for transport by air.



Virgin Atlantic

• United Kingdom
• Airlines and Aviation
• 700 & Above Employee

• Turnaround Officer

  • Feb 2020 - Aug 2020

  This exciting fast-paced position incorporates two sub-roles consisting of the safety centred role of a TCO (Aircraft Dispatcher) managing the secure and timely turnaround of aircraft whilst managing weight and balance along with the customer service based position of a gate lead. Both elements require great communication skills in order to provide the best leadership to well-motivated teams. This exciting fast-paced position incorporates two sub-roles consisting of the safety centred role of a TCO (Aircraft Dispatcher) managing the secure and timely turnaround of aircraft whilst managing weight and balance along with the customer service based position of a gate lead. Both elements require great communication skills in order to provide the best leadership to well-motivated teams.



Swissport

• Switzerland
• Airlines and Aviation
• 700 & Above Employee

• Baggage Hall Passenger Service Agent

  • Jun 2019 - Feb 2020

  Combining effective face-to-face and non-verbal communication with passengers and staff with managing daily admin tasks. Restoring customer faith and managing the timely delivery of baggage in accordance with local and international protocol.

• Passenger Service Agent

  • Oct 2018 - Feb 2020

  In this customer-focused role, I remained driven to providing the highest level of customer service at all times. Remaining adaptable and flexible was essential as I was often required to apply myself to a range of situations across the airport. Both teamwork and independent initiative along with effective communication remained paramount when completing a variety of tasks with the aim of delivering exceptional customer service.



easyJet

• United Kingdom
• Airlines and Aviation
• 700 & Above Employee

• EasyJet Work Experience

  • Jul 2017 - Jul 2017

  My work experience with EasyJet was based at both London Gatwick and London Luton Airport. Throughout my placement, I was able to shadow and participate in several roles across the whole airline giving me a deep insight into the various elements which contribute to its smooth running.Below I have detailed the departments in which I had either participated in or shadowed:

• Aircraft Dispatching

  • Jul 2017 - Jul 2017

  Whilst at Gatwick I had the opportunity to shadow the role of TCO (Aircraft Dispatching), a safety centred role which focuses on the secure, on-time turnaround and departure of aircraft. • I had first- hand experience in securing the ramp for the arrival of EasyJet aircraft, conducting FOD searches and examining essential ramp equipment.• Accurately recording the location of baggage on aircraft, ensuring that the weight and balance parameters are not exceeded.• Communicating effectively with pilots and ground crew allowing essential, safety-critical tasks to be completed without error and within strict time constraints. • Safely managing the boarding and deboarding of passengers.

• Pilot Training

  • Jul 2017 - Jul 2017

  Experiencing pilot training allowed me to enhance my understanding of what transpires in the cockpit during emergency situations. I recognised how crucial clear communication and effective teamwork is in ensuring the safety of passengers and crew at all times. Noting the techniques used by Captains and First Officers to remain calm and focussed were elements of my work experience I later took forward into my current role as a dispatcher when managing complicated situations which require high levels of attention to detail.

• Cabin Crew Training

  • Jul 2017 - Jul 2017

  Witnessing cabin crew training gave me invaluable insight into how EasyJet delivers exceptional customer service whilst maintaining the highest level of safety. • I was able to learn the protocol surrounding pilot incapacitation.• Understanding how and why aircraft security checks are completed by cabin crew members.• How to communicate with passengers during challenging situations.

• Operations at Hangar 89 (EasyJet HQ)

  • Jul 2017 - Jul 2017

  My time at EasyJet HQ gave me the opportunity to develop an in-depth understanding of the behind the scenes communication which is essential to the seamless running of airline operations.

• Crew Operations Team

  • Jul 2017 - Jul 2017

  Managing the working hours of cabin crew members and ensuring that flight plans are correctly prepared for the flight deck in time for their briefing.



Royal Air Force Air Cadets

• United Kingdom
• Armed Forces
• 100 - 200 Employee

• Leading Air Cadet

  • Oct 2013 - Nov 2016

  As an active member of the Air Cadet Biggin Hill Squadron, I was able to acquire experience which developed my leadership and initiative skills. As an active member of the Air Cadet Biggin Hill Squadron, I was able to acquire experience which developed my leadership and initiative skills.