Experience

Water Research Australia

• Australia
• Research Services
• 1 - 100 Employee

• Digital Training Coordinator

  • Jul 2022 - Present

• Member Services Officer

  • May 2021 - Jul 2022



My Plan Manager

• Australia
• Financial Services
• 100 - 200 Employee

• Relationship Consultant

  • Jan 2021 - May 2021

  Participant NDIS plan management support and troubleshooting. Liaison between NDIS participants and providers ensuring compliance with NDIS guidelines and policies and taking the stress out of plan management.

• Accounts and NDIS plan administrator

  • Mar 2020 - Jan 2021

  Provide accurate and timely accounts administration and invoice processing for participants ensuring compliance with NDIS policies, work collaboratively with colleagues across the business in resolving complex invoices and exceeding daily Key Performance Indicators (KPI’s) by using initiative and prioritising workloads.



National Disability Insurance Agency

• Australia
• Government Administration
• 700 & Above Employee

• Business Support Officer (BSO)

  • Dec 2019 - Mar 2020

  Front of House customer service and query resolution Business support to NDIS planners, delegates and team leaders Front of House customer service and query resolution Business support to NDIS planners, delegates and team leaders



SA Water

• Australia
• Utilities
• 700 & Above Employee

• Regulation Project Coordinator

  • Jan 2019 - Nov 2019

  Responsibilities• Project coordination and management support; creating and using schedules to track information transfer, utility organisation, oversight and delivery secretarial skills• Liaison between Customer Negotiation Committee (CNC) and SA Water Negotiation team (CEO & two GM’s) in delivery of weekly forums and follow-up of over 200 requests for further information• Coordination of responses to Request for Information (RFI) to our regulator• Provide team administrative support (agenda distribution, room booking, presentation set-up)• Board and other formal correspondence proofreadingAchievements• Successfully tracked end-to-end and closed out over 200 formal correspondences during 6-month negotiations with CNC• Developed trusted relationship with stakeholders resulting in public acknowledgement for my efficiency, professionalism and going above and beyond• Facilitated public round-table discussion in assessing Service Standards for compliance with ESCOSA• Maintained positive and cooperative relationship with ESCOSA by responding to RFI’s within target time-frame resulting in no further follow-up

• Stakeholder Engagement Advisor

  • Jun 2018 - Dec 2018

  • Project coordination and management including site assessment, risk identification and public awareness raising through door knocking and high volume letter distribution using AquaMap• Record keeping and tracking stakeholder engagement activities through X-Info database• Event management for Eyre Peninsula Open Day public engagement including media coverage, accommodation, flight and venue booking and itinerary coordination• Coordination and delivery of public forum with senior internal stakeholders for the Yankalilla CWMS acquisition, including collation and reporting on results of over 100 survey responses • Stakeholder Engagement Training package review through case study generation via stakeholder interviews, presenting content to management, and providing presentation solutions to align with SA Water values• Coordinated the write-up and delivery of two internal awards through interview, research, version control management and final awards submission• Facilitated public round-table discussion in assessing Service Standards for compliance with ESCOSA

• Library Services Coordinator

  • Nov 2016 - Jun 2018

  • Testing and upgrade of SPYDUS LMS and interface customisation • Present project scope to History SA for audit of Heritage Collection• Coordination of Heritage artefact audit across the state, training curators & facilitating site access• Customer service delivery through research support & circulation of resources• Cataloguing (original & copy cataloguing using DDC and RDA), uploading records & holdings to Libraries Australia • Respond to media queries with Historical photos and research • Selection, accessioning and circulation of new resources• Blogging journal articles or marketing new acquisitions using Wordpress • Corporate membership coordination & distribution of school resources state-wide• Management of Heritage collection & coordination of relocation & display• Historical photographic collection management via Sharepoint & SA Water Flickr• Select and coordinate conversion of VHS to mp4 format for user access• Update all library procedures to align with LMS upgrade

• Library Service Coordinator Experience

  • Sep 2016 - Oct 2016

  • Customer service, via circulation of resources for internal and external library users• Cataloguing (original and copy cataloguing)• Libraries Australia training• De-accessioned, accessioned and circulated new resources using SPYDUS• Summarising new journal articles and adding to the library Wordpress blog• Using Sharepoint and adding metadata to the historical photo collection, together with uploading photos to the SA Water Flickr account• Assisting with reference queries (Trove historical photos and engineering reports) and with • Assisting in School Community programs in alignment with course curriculum on the water cycle, • Researching & cataloging SA Water staff papers within the collection and using ResearchGate• Researching information for a historical booklet on the Riverland in South Australia.



Flinders University

• Australia
• Higher Education
• 700 & Above Employee

• Library Service

  • Feb 2017 - Jun 2018

  • After hours student study support through face-to-face, online and telephone queries • Fostering information literacy through identification of relevant online resources & course material • Troubleshooting I.T. & digital problems in support of student access to resources • After hours student study support through face-to-face, online and telephone queries • Fostering information literacy through identification of relevant online resources & course material • Troubleshooting I.T. & digital problems in support of student access to resources



Mount Barker Therapeutic Massage Centre

• Receptionist/Administrator

  • Aug 2015 - Feb 2017

  • Marketing and public relations through social media • Managing telephone inquiries, client bookings, cash reconciliation and clinic maintenance • Marketing and public relations through social media • Managing telephone inquiries, client bookings, cash reconciliation and clinic maintenance



Catholic Education Office

• United States
• Medical Practices
• 1 - 100 Employee

• Accounts Payable Officer

  • Apr 2015 - Jul 2015

  End to end Accounts Payable processing Supplier queries Mail distribution Finance 1 End to end Accounts Payable processing Supplier queries Mail distribution Finance 1



Australian Gas Networks AGN

• Australia
• Utilities
• 1 - 100 Employee

• Accounts Payable Coordinator and Accounts Receivable

  • May 2013 - Feb 2015

  • Prepare 300+ invoices daily via Microsoft Outlook to ensure tax compliance • Liaise with and resolve supplier complaints in timely manner • Support team in reaching set targets by cross-skilling with team members’ jobs • Perform account reconciliation on a monthly basis • Provide customer service and team support • Prepare 300+ invoices daily via Microsoft Outlook to ensure tax compliance • Liaise with and resolve supplier complaints in timely manner • Support team in reaching set targets by cross-skilling with team members’ jobs • Perform account reconciliation on a monthly basis • Provide customer service and team support



Self-employed

• Real Estate
• 1 - 100 Employee

• Chinese Remedial Massage Therapist

  • Jul 2006 - Aug 2014

  • Provide Remedial Massage service to clients in Adelaide, Mt Barker and Northern Territory. • Manage marketing, inquiries, bookings, accounts • Create work instructions for training and train practitioners on client booking system (FrontDesk) • Reception staff training • Create and maintain brochures and client files • Manage sensitive and confidential material • Attend skills update seminars to retain professional membership • Provide Remedial Massage service to clients in Adelaide, Mt Barker and Northern Territory. • Manage marketing, inquiries, bookings, accounts • Create work instructions for training and train practitioners on client booking system (FrontDesk) • Reception staff training • Create and maintain brochures and client files • Manage sensitive and confidential material • Attend skills update seminars to retain professional membership