Experience

Goodwill Industries of North Florida

• United States
• Retail
• 1 - 100 Employee

• Store Manager

  • Jan 2021 - 3 years

  Jacksonville, Florida, United States Responsible for meeting established weekly/ monthly in store and e-commerce revenue goals and monitoring budgeted expenses. Manage the processing of donated goods and work with assistant managers and team leads to ensure staff is trained and that good customer/donor relations are maintained by setting high standards of customer service while sharing companys mission.

• Training Store Manager

  • Oct 2020 - Dec 2020

  Jacksonville, Florida, United States Took on duties, with store manager and cooperate training manager oversight, including scheduling, application review and interviewing, new employee training, inventory control, merchandising, employee supervision and evaluation, and various types of record-keeping.

• Assistant Store Manager

  • Jun 2020 - Sep 2020

  Supervised the processing of donated goods, along with the Store Manager. Responsible for the store's overall operation, including maintaining daily, weekly rand monthly reporting of sales and donations. Performed and managed back of the store ( warehouse ) procedures and daily counts. Performed task and trained Front of Store employess such as cashiers, customer service and stockers.



First Coast Financial

• United States
• Investment Management

• Operations Manager

  • Jan 2020 - Apr 2020

  Jacksonville Beach, Florida, United States Managed day to day business of the operations department along with company CEO and Director of Operations. Assisted in long-term planning, project status reporting, and implementing change control processes. Worked closely with the CEO and the Director of Operations on other special planning and departmental projects. Oversee and reported weekly, monthly, quarterly, and annual metric as needed. Collaborates with other back-office team members in the sales department, credit department… Show more Managed day to day business of the operations department along with company CEO and Director of Operations. Assisted in long-term planning, project status reporting, and implementing change control processes. Worked closely with the CEO and the Director of Operations on other special planning and departmental projects. Oversee and reported weekly, monthly, quarterly, and annual metric as needed. Collaborates with other back-office team members in the sales department, credit department and customer service department to ensure seamless business execution, reinforce positive morale, and uphold company values. Interviewed and completed all Human Resources procedures with on-boarding team member. Tracked issues and conflicts, removed barriers, resolved issues of medium complexity involving customer service and escalated to the appropriate level when required. Assesses a variety of situations and provide clarity to teams and customers. Established and maintained credible, professional relationships with clients, internal business lines, and external vendors. Supported back-office and firm-wide training programs, reinforcing tech and operations infrastructure between departments to ensure consistency and quality standards are met. Worked closely with the management team to ensure all operational, administrative, and compliance functions within the compnay are were properly executed in accordance to regulatory-based best practices.

• Credit Manager

  • Jun 2019 - Dec 2019

  Managed the credit department consisting of 5+ employees. Assisted the Operations with all Human Resources procedures in all other departments. Provided biweekly / monthly updates on new clients, current clients, progress with current clients. Provided feedback on customer service issues and concerns. Handled all escalated issues and provided a resolution. Managed office operations and procedures, preparing payroll, controlling correspondence, designing filing systems, reviewing and assigning… Show more Managed the credit department consisting of 5+ employees. Assisted the Operations with all Human Resources procedures in all other departments. Provided biweekly / monthly updates on new clients, current clients, progress with current clients. Provided feedback on customer service issues and concerns. Handled all escalated issues and provided a resolution. Managed office operations and procedures, preparing payroll, controlling correspondence, designing filing systems, reviewing and assigning and monitoring clerical functions when Operations Manager was out of office.

• Credit Specialist

  • Dec 2017 - May 2019

  Jacksonville Beach, Florida, United States Provided customer service via email and provided daily updates to the company CEO. Collected all required documentation from new and current clients. Evaluated clients credit history and provided feedback on how to increase credit scores and assisted them reach their financial goals.



TMX Finance

• Financial Services
• 700 & Above Employee

• Branch Manager

  • Jun 2015 - Dec 2017

  Jacksonville, Florida Area

• Assistant Store Manager

  • Feb 2015 - May 2015

  Jacksonville, Florida, United States

• Customer Service Representative

  • Jun 2014 - Feb 2015

  Jacksonville, Florida, United States



San Juan Marriott Resort & Stellaris Casino

• United States
• Hospitality
• 1 - 100 Employee

• Player Service Agent- Credit and Marketing- 2014 Host of the year award

  • Jun 2010 - Mar 2014

  San juan ,Puerto Rico



Macy's

• 1 - 100 Employee

• Sales Specialist

  • Jun 2008 - Apr 2010

  San Juan, Puerto Rico American Rag Brand - Sales Specialist



Centro Educativo Especializado Subiry

• English Second Language Teacher

  • Aug 2006 - Jun 2008

  Guaynabo, Puerto Rico English teacher as a second language, elementary level



TURISMO TONY PEREZ

• United States
• 1 - 100 Employee

• Accountant

  • Jan 2006 - Aug 2006

  San Juan, Puerto Rico

• Travel Agent

  • Aug 2004 - Dec 2005

  San Juan, Puerto Rico

• Customer Service Representative

  • May 2004 - Aug 2004

  San Juan, Puerto Rico