Experience

The Grey Hotel

• Germany
• Hospitality
• 1 - 100 Employee

• Front Office Manager

  • Oct 2021 - Present

  The main function of my position is to welcome guests in a warm and friendly manner. Ascertains their lodging, and purchasing needs. Assists guests and owners in a branded, friendly, proactive, and efficient manner with appropriate follow-up as necessary. Knows all essential aspects of our resort or hotel operations. Registers guests and manages the rooming chart. Collects payments by accepting cash, check, or charge payments from customers; and makes change for cash customers. Verifies credit acceptance by reviewing and recording driver’s license number; and operating credit card authorization systems. Balances cash drawer by counting cash at the beginning and end of the work shift. Monitors lobby and check-in activity to determine room flow. Responds to guest inquiries and requests in a timely, friendly, and efficient manner. Provides pre-arrival support for guests arriving on packages. Facilitates correspondence with guests. Acts as the site liaison for the services and sales center. Works collaboratively with any resort associates and resources. Show less



Ideas Cartel

• South Africa
• Hospitality
• 1 - 100 Employee

• Senior Community and hotel manager

  • Feb 2020 - May 2022

  Like all managers, my responsibility's as a Senior manager is being responsible for planning and directing the work of a group of individuals. We monitor their work and takes corrective actions when necessary. Senior managers might guide workers directly or they might direct several supervisors, who in turn directly manage the workers. The senior manager often supervises the largest or most important group or groups in a company. My Core responsibilities include: Hiring and staffing Training new employees Coaching and developing existing employees Dealing with performance problems and terminations Supporting problem resolution and decision-making Conducting timely performance evaluations Translating corporate goals into functional and individual goals Monitoring performance and initiating action to strengthen results Monitoring and controlling expenses and budgets Tracking and reporting scorecard results to General management Planning and goal-setting for future periods My best understanding of management is to understand what the role is and about my team and its performance and not about themselves. I work hard to develop my skills identified above and take great satisfaction in the successes of my team members. Management as a career is simultaneously challenging and exciting. Show less



The Capital hotel group

• Cape Town, Western Cape, South Africa

• Front office Duty Manager

  • Sep 2016 - Feb 2020

  Front office Duty manager duties includes Providing a visible management presence while on duty. Ensuring each department is prepared and staffed for each shift. Dealing with sales enquirers in absence of sales department. Running of weddings, functions & conferences during each shift. Monitor health and safety throughout the hotel. • Overlooking day-to-day operation of the whole facility • Communicating with customers (handling complaints, collecting ideas on improving the operation, providing information, selling facilities, checking premises, reporting any damages and breakdowns and checking if repairs have been completed) • Communicating with employees (problem solving, distributing work duties, providing all means to get the work done) • Assisting other heads of departments with their work • Reporting to the general manager Show less