Infrastructure Engineer

• Jul 2021 - Present

IT Infrastructure Engineer at Acora

• Mar 2018 - Jul 2021

Several years of experience in troubleshooting relevant, common technologies such as: Azure Cloud (IaaS, PaaS, SaaS), Azure AD, Microsoft 365 migrations, synchronisation and identity management (SharePoint, OneDrive, Teams and Skype for Business), Microsoft Endpoint Manager with Microsoft Intune and SCCM, Windows 10 Deployment and Autopilot, Palo Alto Firewalls, Virtualisation (VMware and MS Hyper-V), Active Directory, AD Group Policy, Citrix XenApp 7.5, Citrix NetScaler, Windows Server 2012, 2016 and 2019, DNS, DFS, SAN (Netapp and Dell EqualLogic), Backup and Cloud Backup Solutions (Azure Backup and Symantec BackupExec), Cloud Email Filtering (Microsoft 365 ATP, MIMECast WEBSense), Environment Upgrades and Patching with LANDesk, Antivirus (McAfee EPO and Sophos), VoIP, technical support, 3rd line troubleshooting. • Solving complex configuration issues with 3rd party suppliers. • Support Infrastructure projects and work packages. • Experience supporting Microsoft 365 Platform at an Enterprise Level. • Resolve issues that require immediate assistance. • Record, track and document incident solving process. • Root cause and problem investigation. • Create and maintain knowledge articles for use by technicians. Show less

Service Desk Analyst - Tier 2

• Jun 2016 - Mar 2018

Microsoft Server (Windows Server 2003, 2008 R2 and 2012)/ Exchange Server (2010), Active Directory, Citrix XenApp, VoIP, HML Online, INVU, TimeTrade, Cisco Meraki, Technical Support, Troubleshooting 2nd line IT Support and 1st line when required. Telephone, email and remote access support Microsoft Server (Windows Server 2003, 2008 R2 and 2012)/ Exchange Server (2010), Active Directory, Citrix XenApp, VoIP, HML Online, INVU, TimeTrade, Cisco Meraki, Technical Support, Troubleshooting 2nd line IT Support and 1st line when required. Telephone, email and remote access support

Service Desk Analyst - Tier 2

• Apr 2016 - May 2016

Microsoft Server (Windows Server 2003, 2008 R2 and 2012)/ Exchange Server (2010 - 2013), Active Directory, VMware vShere/vCenter 5.1, Citrix XenApp, Networking WAN, VPNs, VoIP, MS Cloud (Office 365), Technical Support, Troubleshooting 2ndline IT Support. Telephone, email and remote access support

Service Desk Analyst – Tier 1

• Jun 2015 - Apr 2016

Microsoft Server (Windows Server 2003, 2008 R2 and 2012)/ Exchange Server (2010 - 2013), Active Directory, VMware vShere/vCenter 5.1 (Basic Administration) Citrix XenApp (Basic Administration), Networking WAN, VPNs, VoIP, MS Cloud (Office 365), Technical Support, Troubleshooting 1st line IT Support. Telephone, email and remote access support

Information Technology Engineer

• Aug 2014 - Jun 2015

Microsoft Server (SBS, Windows Server 2008 and 2012)/ Exchange Server (2010 - 2013), Active Directory, Networking WAN, VPNs, VoIP, MS Cloud (Office 365), Technical Support, Troubleshooting 1st and 2nd line IT Support issues and requests by telephone, email and remote access. Microsoft Server (SBS, Windows Server 2008 and 2012)/ Exchange Server (2010 - 2013), Active Directory, Networking WAN, VPNs, VoIP, MS Cloud (Office 365), Technical Support, Troubleshooting 1st and 2nd line IT Support issues and requests by telephone, email and remote access.

Information Technology Engineer

• Apr 2012 - May 2014

Window’s Management Server, Technical Support, Installation & Maintenance of System, Network Monitoring, CCTV System, Exchange, LAN / WLAN, VOIP Phone, Access Control System, Preventive and Corrective Maintenance of Systems and Equipment over Domain, Orientation and Training of Personnel. Window’s Management Server, Technical Support, Installation & Maintenance of System, Network Monitoring, CCTV System, Exchange, LAN / WLAN, VOIP Phone, Access Control System, Preventive and Corrective Maintenance of Systems and Equipment over Domain, Orientation and Training of Personnel.

System Analyst

• Oct 2010 - Mar 2012

Development and Implementation of Software, Management Server: Windows, Novell and Linux, Technical Support, Preventive and Corrective Maintenance of Systems and Equipment, Orientation and Training of Personnel.

System Assistant

• Nov 2009 - Sep 2010

Technical Support, Preventive and Corrective Maintenance of Equipment & Systems, Operational Support to Other Departments, Environmental Management Servers: Windows, Novell and Linux. Staff Orientation and Training.