Experience

I.T Flakes LLC

• IT Services and IT Consulting
• 1 - 100 Employee

• Information Technology Support Engineer

  • Nov 2017 - Present

   Responsible for studying employer’s current computer system, identifying areas that need improvements or overhauls and implementing changes  Planning, configuring, testing and monitoring new systems.  Document system configurations, updates they make to a system and any new procedures or policies created in their work  Knowing security protocols, IT systems, networking infrastructures and database systems  Managing multiple projects simultaneously  Working with inter-disciplinary teams to craft IT solutions  Communicating complex information to a non-technological audience  Troubleshooting technology problems Show less



SYNNEX Concentrix Corp

• Philippines

• IT Helpdesk

  • Mar 2014 - Jan 2017

  • Providing technical support over the phone to all IT users. • Handling incoming incidents via the phone / e-mail promptly and effectively. • Diagnosing and resolving a wide range of technical issues over the phone. • Take ownership of a call and seeing it through to closure. • Escalating calls and issues where necessary to senior managers & team leaders. • Investigating and implementing ways of reducing calls to the Help Desk. • Ensuring that all call details are captured and entered in the logging software. • Updating support documentation. • Answering & responding to all calls & requests within agreed time scales. • Keeping customers updated as to progress. • Provide troubleshooting Show less