Experience

SushiTake

• Hospitality
• 1 - 100 Employee

• Sushi Chef

  • Mar 2023 - Present



Lounais-Suomen Tietojakelu Oy

• Finland
• Transportation, Logistics, Supply Chain and Storage
• 1 - 100 Employee

• Early Morning Distributor

  • Jan 2023 - Apr 2023



Apex Logistics International

• United States
• Transportation, Logistics, Supply Chain and Storage
• 400 - 500 Employee

• Senior Executive Ocean Product - ISC Region

  • Oct 2021 - Sep 2022



20Cube Logistics

• Singapore
• Transportation, Logistics, Supply Chain and Storage
• 400 - 500 Employee

• Senior Executive Customer Service

  • May 2021 - Sep 2021



Toll Group

• Australia
• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• Customer Relationship Management Executive

  • Jul 2020 - Feb 2021

  Appointed by the management to develop Sales & GP of Key Accounts of the company and serve as the internal sales point of contact for designated key and/or strategic accounts.Primary Duties and Responsibilities• Serve as the single point of contact for communication with the assigned customers andmanage to the customer service level agreements, contractual obligations and otheragreements within the customer.• Pro-actively manage and develop relationships with allocated portfolio of customers.• Establish and maintain a detailed Account Development Plan.• Actively identify and pursue new sales opportunities within allocated portfolio, includingcross selling.• Develop & implement strategies to increase revenue flows from the allocated portfolio &increase share of wallet.• Conducting regular business reviews with clients to ensure agreed KPIs are met. (Monthly,Quarterly, Annual)• Actively engage and lead Rate & Contract Negotiations in the area of responsibility.• Maintain a Continuous Improvement Plan to improve operational performance and customersatisfaction.• Lead implementation - set up & maintain Standard Operating Procedures (SOP) jointly withOperations to meet client service expectations• Support & work closely with the operation team to ensure the levels of customer service aremet or exceeded.• Incorporate the daily use of the Global CRM platform to document sales activity and relevantcustomer business details. Show less

• Customer Relations Executive

  • Jul 2017 - Jul 2020

  • Handling Air and Sea Import related activities.• Providing Customer transportation quotes.• Monitor shipments to guarantee on time delivery.• Forwarding client-related quality and service issues to the appropriate manager for resolution.• Communicating all emergencies delays due to weather and carrier schedule changes to customers and supervisors.• Determine efficient and cost-effective methods of moving goods from one location to another.• Reserving necessary space on vessels, aircrafts and space with local transport companies for delivery of bond shipments.• Providing tracking results to customers• Maintain DSR's /preparing Air Freight profit/loss report and sharing it with management on weekly basis.• Ensure communication with the Sales team in order to support sales activities, present for customer visits, and support in gaining new customers, to anticipate the procurement requirements and plan accordingly.• Show less



Scanwell

• Hong Kong
• Transportation, Logistics, Supply Chain and Storage
• 200 - 300 Employee

• Executive Air Export Operations

  • Apr 2017 - Jun 2017

• Customer Service Executive

  • May 2015 - Apr 2017

  Handled Import / Export Air/Sea shipments.Constantly updated customers with the shipment tracking details.Building a good rapport with customers.Handling problems and respond promptly to customer inquiries.Assisting in Sales.Track shipment as per the set SOP's.Forward the final documents to the customers as per the agreed terms & conditions.Set up new customer accounts



Norbert Dentressangle

• Colombo, Sri Lanka

• Executive Shipping

  • Mar 2014 - Apr 2015

  • Worked as an Executive at NDO Lanka Private Limited performing Pre & Post shipping activities since March 2014 to May 2015. Key Activities 1. Liaising with shipping lines, 3P warehouses, Freight forwarders & shipping agents to plan pre shipments and obtain post shipping documents. 2. Maintaining freight and transport payment & preparing Commercial Invoice, Packing list through SAP system. 3. Space booking via Inttra, Damco and coordinating with shipping agents. 4. Dealing with all tea export customers by providing shipment status reports and resolving customer queries. 5. Registering all Import shipments. 6. Preparing Shipping Guarantee letters. Show less



MAS Holdings

• Kandy, Sri Lanka

• Management Trainee

  • Nov 2012 - Feb 2013