Experience

Viking Europe

• Netherlands
• Retail Office Equipment
• 400 - 500 Employee

• Workforce Management Analyst

  • Apr 2023 - Present



Accenture

• Ireland
• Business Consulting and Services
• 700 & Above Employee

• Senior Process Associate

  • May 2021 - Dec 2022

  • Develop an understanding of the client's business, and become an insurance industry specialist to understand client specific needs • Undertaking detailed analytical validation on Insurance products such as Absence and disability, Term mailing Pru – passages, Evidence of insurability, Voluntary, Underwriting. • To provide a clean and final product at the desired interval to the client for smooth functioning of Client data management • Develop an understanding of the client's business, and become an insurance industry specialist to understand client specific needs • Undertaking detailed analytical validation on Insurance products such as Absence and disability, Term mailing Pru – passages, Evidence of insurability, Voluntary, Underwriting. • To provide a clean and final product at the desired interval to the client for smooth functioning of Client data management



Teleperformance

• France
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Workforce Management Analyst

  • Nov 2018 - May 2021

  • Intraday Management of resources • Monitoring schedules and updating parameters to meet the targets • Worked closely with Operations to maintain optimum levels of communication for the effective and efficient completion of target • Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems • Evaluate employees' job performance and conformance to regulations and recommend appropriate personnel action Show less