Experience

Rajmata Krishna Kumari Girls'​ Public School

• Hospitality In-charge

  • Feb 2022 - Present

  ➤ Handling all VIP movements within the school premises ➤ Managing and overseeing the entire messing facility for the student community and staff ➤ Ensuring menu planning that complies with food safety standards ➤ Managing all accounting and inventory related to messing ➤ Efficiently managing the Boarders’ and Day scholars’ mess, catering breakfast, refreshments, lunch, hi-tea, and dinner for up to 150 boarding students and accommodating 50 in-house teachers ➤ Managing a team of 56 to ensure smooth and efficient service delivery ➤ Efficiently managing functions, hospitality, and events for up to 1800-2600 guests and students ➤ Delivering high-quality service to students and teachers ➤ Controlling and monitoring the financial performance of the unit and maintaining costs within pre-budgeted targets; ensuring all food is prepared to a high standard as per service level agreements, company policies, and current legislation ➤ Implementing and maintaining statutory and company standards of hygiene, health, and safety and taking necessary actions Show less



IndiGo (InterGlobe Aviation Ltd)

• India
• Airlines and Aviation
• 1 - 100 Employee

• Manager - Customer Service

  • Jul 2007 - Sep 2021

  ➤ Planned and organized the precise and time-sensitive schedules for running the airport ➤ Utilized soft skills, personal qualities vital for any airport ground staff, which could also be transferred to roles in other sectors Guest ➤ Provided front-line guest services by meeting customers at the airport ➤ Met and assisted VIPs and made decisions for customer issues and delayed flight situations. ➤ Handled customer queries for delayed flights Staff ➤ Conducted training for new staff and held regular briefings for the team to discuss organisational policies, and process updates ➤ Coached the station team and was responsible for reservations and ticketing, including issuing tickets and making reservations ➤ Guided customers through the check-in process, issued boarding passes and managed the boarding process ➤ Prepared developmental plans for every team member with a suitable action plan ➤ Regularly assessed training needs to fill gaps in performance and impart necessary process-related training to the team ➤ Worked as a team with other leaders, providing assistance and seeking support wherever required Human Resource ➤ Monitored cash handling, payments, billing, and expenses of the station and coordinated with other authorities and concerned departments ➤ Maintained the payroll data, leave record, reimbursement, and overtime ➤ Took cost-effective initiatives and issued Corrective Action Policy (CAP) letters as per the HR policy and requirements ➤ Worked at Lohegaon airport, Pune, on deputation, gaining valuable experience Show less



Welcome Hotels

• Germany
• Hospitality
• 1 - 100 Employee

• Guest Relation Coordinator

  • Sep 2005 - Jul 2007

  ➤ Maintained guest profiles, preferences, and feedback as a Guest Relation Executive ➤ Ensured cleanliness standards and amenities were up to par, and that rooms were defect-free ➤ Interacted with guests to ensure their satisfaction during their stay ➤ Coordinated with all departments and staff, including concierge services, front office, and reservations ➤ Operated the EPABX and answered phone calls ➤ Utilized knowledge of CRS and CLS computer systems for reservations, taking reservations and inputting reservations ➤ Checked in guests and handled billing, cash transactions, and currency exchange ➤ Ensured guests had a comfortable stay by passing on requests to the appropriate departments and following up with guests and departments ➤ Conducted training for new staff and trainees and provided briefings Show less