Newcomer Youth Employment Coach

• Aug 2022 - Present

Employment Counsellor

• Dec 2021 - Jul 2022

• Facilitates Smart Serve, WHIMS awareness, health and safety, and resume building and interview skillstraining sessions • Connects with new employers to encourage participation with the organization by providing them withclear and detailed information about the YESS program• Maintains a good working relationship with existing employers who are part of the YESS program byregularly following-up about current job placements and addressing any issues accordingly• Works with Job Gym and creates common assessments for clients • Builds rapport with clients throughout their transition to the workforce and provides the support needed to aid in their success • Delivers groceries to clients in need during the most difficult times of the pandemic

Program Assistant

• Oct 2021 - Jan 2022

• Dealt with the vulnerable public and listens to their current situation in order to provide guidance based on their needs - usually related to job searching, housing, or community service for courts • Provided detailed information on the programs that the organization offers to potential clients, both inperson and virtually• Booked appointments for clients for various services that the organization offers such as employmentcounselling and bail counselling• Gathered inmate information and coordinates with the bail supervision counsellor so that lawyers cangive bail packages

Food & Beverage Supervisor (Grand Buffet, Deli, VIP Lounge)

• Jul 2019 - Mar 2020

• Supervises, trains, and supports over 60 staff members to ensure effective and efficient operations• Maintains responsibility for Grand Buffet, Falls Deli, and VIP Lounge to guarantee a high quality of service to guests with daily volumes of up to 2,500 • Completes schedules, shift reports, and communications log daily to keep the managers updated• Handles all customer and staff complaints through a professional customer focused approach

Attendant- Food and Beverage (VIP Lounge)

• Feb 2018 - Mar 2020

• Fosters teamwork and treats it critical in order to keep up with customer demands• Addresses customer issues in a professional manner to ensure resolutions are met• Frequently communicates and interacts with customers to provide an enjoyable and pleasant experience• Receives and serves orders accurately and in a timely manner

Host- Grand Buffet

• Aug 2017 - Mar 2020

• Organizes and directs customer flow of up to 100 people in line to get in the restaurant• Welcomes guest warmly to create the best impression and provide and enjoyable start to their meal• Coordinates with various workers of the buffet via a two-way radio• Volunteers to assist in bussing tables whenever there is a shortage of workers

Food Server

• Jul 2012 - Sep 2017

• Gained ability to deal with a high volume of customers in a fast-paced environment • Welcomed customers and and utilized knowledge of menu to communicate and sell various specials • Exercised high attention to detail to accurately complete orders while working • Gained ability to deal with a high volume of customers in a fast-paced environment • Welcomed customers and and utilized knowledge of menu to communicate and sell various specials • Exercised high attention to detail to accurately complete orders while working

Busser

• Dec 2009 - Apr 2012

• Assisted servers in maintaining a smooth customer experience by bringing essential supplies as it runs out such as ice, napkins, tablecloths, and the like • Helped kitchen staff manage cleanliness by shining silverware and refilling stations with clean plates • Worked carefully under pressure to provide a positive customer experience • Assisted servers in maintaining a smooth customer experience by bringing essential supplies as it runs out such as ice, napkins, tablecloths, and the like • Helped kitchen staff manage cleanliness by shining silverware and refilling stations with clean plates • Worked carefully under pressure to provide a positive customer experience

Kitchen Staff

• Mar 2008 - Apr 2009

• Prepared food carefully to ensure quality is consistent every time • Maintained cleanliness in the workplace and treated it as an essential part of food preparation • Handled orders in an organized and timely manner to ensure reasonable wait times • Prepared food carefully to ensure quality is consistent every time • Maintained cleanliness in the workplace and treated it as an essential part of food preparation • Handled orders in an organized and timely manner to ensure reasonable wait times