Experience

Taupo District Council

• Taupo, New Zealand

• Business System Analyst

  • Oct 2019 - Present



Eastspring Investments

• Singapore
• Financial Services
• 700 & Above Employee

• Business Analyst

  • Jan 2019 - Jul 2019

  • Analysing business processes.• Create the Workflow processes• Gather the business requirements• Scoping and configuring bespoke solutions to specific problems.• Provides support to Project Manager.• Building and running test cases• Documenting business and technical requirements.• Conducts training for the users• Works with different stakeholders (IT, Business users, etc.)• Building relationships with all key stakeholders.• Delivering and supporting the implementation of projects. Show less

• Application Support Analyst

  • Jan 2018 - Jan 2019

  Attend all the production queries raise by the users (Finance, Compliance, Operations and Performance Team)• Raise incident tickets and close it with proper root cause analysis• Perform UAT Testing before we implement it in Production Environment.• Coordinate all the Change Requests from various stakeholders.• Prepare the weekly incident report to be presented in the management meeting.• Perform the post checks for all the patching of the applications and servers.• Coordinate with vendors for all the changes with our 3rd party applications Show less



Morgan Lewis Stamford

• Singapore

• Technical Support Analyst

  • Oct 2016 - Jan 2018

  Responded to end users and clients on technology-related issues and questions • Supported the business needs of the attorneys, practice group or local office administrative departments and recommends appropriate applications • Demonstrates proficiency with the Firm’s workflow application(s) • Provided Level 2 support for Practice Group specific hardware and software • Performed software installations and upgrades, where necessary • Responded to and documents situations where standard procedures failed with software or hardware installations or upgrades • Participated (with testing and documentation) with software pre-pilots, pilots and roll- outs • Wrote technical articles for discovered issues/work around and locally managed applications • Provides status reports to or communicates with either the Regional IT Director or IT Manager Show less



Sciente Consulting (Client: ING Bank)

• Singapore

• Business Support Analyst

  • Aug 2015 - Aug 2016

  • Part of the team to provide application support to traders and other front/middle office stakeholders. • Ensure the stability and continuity of production environment • Development of Perl/Unix scripts and SQL • Work at resolving the problems/issues and proposing work around when required • Perform trend analysis, incidents resolutions, root cause analysis, and regular reporting to identify areas for improvement. • Track incidents and provide regular updates to stakeholder on status and progress • Ensure accurate and timely incident and problem logging following ITIL processes and using an in-house tool • Adhere to change management requirements for application and system implementations • Perform duties as required from time to time Show less



Barclays

• Singapore

• Barclays Analyst (BA4) - FX IT Support

  • Aug 2012 - Aug 2015

  • Technical Support and Maintenance of the Business Service and Applications • Maintained a broad, end-to-end technical understanding of one or more components within an application / service, being recognised as the ‘go to’ person for incidents and ad-hoc • Managed and owned the successful handover of change into the support environment • Used system-specific knowledge and technical expertise to assist external areas in the definition of technical strategies where appropriate • Owned maintain and tracked incidents through their entire lifecycle • Took responsibility for the technical solution to incidents, and problems, reacting quickly and as necessary to live software errors to limit downtime and resolve the issue • Took accountability for ownership and execution of all application related activities related to the day to day operations of the Banks production applications related to the individual Product area • Ownership and prioritization of individual Incidents and ensuring the delivery of solutions in line with the Operational Level Agreements to deadlines and quality standards, providing regular updates to key stakeholders and all levels • Supported the handover of new or enhanced software into business-as-usual (BAU) operation, absorbed and assimilated the information and providing junior resources information and education relating to the system technology and function • Identified proactive remedial strategies to prevent future software problems and to improve the quality of delivered software Show less



COMTEL Solutions Pte. Ltd

• Singapore

• Senior Support Analyst (assigned to Barclays)

  • Feb 2011 - Aug 2012

  • Processed large batches of data on daily and weekly basis • Troubleshooted and resolved application issues escalated from end users. • Investigated all the issues and escalated to relevant teams if required. • Identified proactive remedial strategies to prevent future system problems and to improve the quality of delivered systems • Owned and tracked incidents through their entire lifecycle. • Updated the knowledge base portal of known issues for future reference of the team. • Worked closely with the developers of applications to advise concerning changes on system-levels. • Maintained close collaboration with vendors to ensure timely support whenever necessary. • Trained new joiner in the team. Show less



Tangspac Consulting Pte. Ltd

• Singapore

• Application Support Analyst (assigned to UBS - WM)

  • Jul 2008 - Dec 2010

  Supporting risks applications for Wealth Management such as RCS/AML/TQMM/iLOAD. Supporting risks applications for Wealth Management such as RCS/AML/TQMM/iLOAD.



NCS Pte Ltd

• Consultant – Production Support (assigned to Citibank)

  • Oct 2007 - Jul 2008

  Supporting the in-house application: Domestic Disbursement Engine (DDE)

• Consultant – Change & Release Mngt (assigned to Citibank)

  • May 2005 - Oct 2007

  Deployed codes into various environments from UAT & PROD. Provided build & release to application support.



Strategic Networks & Securities Inc.

• Philippines

• e-Banking Consultant (assigned to Citibank)

  • Jul 2003 - Feb 2005

  Responsible for the Implementation of Electronic Banking software of Citibank. Responsible for the Implementation of Electronic Banking software of Citibank.



SGS Technology Corporation

• Philippines

• Web Designer & Network Support Staff

  • Jan 2002 - Jul 2003

  Designed and maintained clients websites. Designed and maintained clients websites.



Insular Savings Bank

• Philippines

• Computer Operator

  • Jan 2001 - Jan 2002

  Ran or pre-defined computer batch jobs for mainframe system, monitoring and tracking of job status, printing of reports, maintaining systems tables, diagnosing errors and testing scripts in the test environment. Ran or pre-defined computer batch jobs for mainframe system, monitoring and tracking of job status, printing of reports, maintaining systems tables, diagnosing errors and testing scripts in the test environment.