Experience

AIA Financial

• India
• Insurance
• 100 - 200 Employee

• Manager

  • Jan 2017 - Present

  Quality Training & Support Quality Training & Support



AXA Mandiri

• Indonesia
• Insurance
• 700 & Above Employee

• • Nov 2013 - Jan 2017

  1. Training new Telemarketing Sales Officer (Basic Insurance, Telephone Skill, Application System).2. Training New Development TSO LOS 1-6 month (Handling Objection, Time and stress management).3. Training TSO LOS 6-12 month (Intermediate Course Training).4. Group Development Session for level playmaker TSO, increase PRCC to up level.5. Analyze and reporting training program.

• • Oct 2008 - Oct 2013

  - Monitoring and analyze selling quality of insurance product Telemarketing AMFS.- Giving ideas and solution for all improvement process and procedure in TM for selling quality of insurance product Telemarketing AMFS.- Reporting of quality Telemarketing Sales Officer (daily report, Weekly Report Agent and Monthly Report).- Responsible for quality TSO (agent) and analyze Call monitoring result.- Coaching TSO (agent) for performance quality.- Giving advice for performance TSO (agent)- Fraud Quality control- Designing and executing manual test script for complete modules and workflow- Converting business requirement into test plans and test cases- Handling Complain Analyze with complaint handling system (CHS)- Acting as a senior QA technical resource on project team, overseeing the work of more junior QA analysts interacting with sales force and management.- Event Organizer Telemarketing AMFS.- Analyze and Reporting FA mobile Project. Show less


Mitracomm Ekasarana
• Indonesia
• Human Resources Services
• 700 & Above Employee
• Quality Control

  • May 2007 - Oct 2008