Experience

JR Global Marketing

• United States
• Advertising Services

• Data Analyst

  • Feb 2015 - Present

  * Collects and studies data to reveal ways to improve a business, organization or government entity; or databases and the data entered into those databases. * Importing, cleaning, transforming, validating or modeling data with the purpose of understanding or making conclusions from the data for decision making purposes. * Presenting data in charts, graphs, tables, designing and developing relational databases for collecting data and in some organizations it also includes building or designing data input or data collection screens. * Responsible for improving data quality and for designing or presenting conclusions gained from analyzing data using statistical tools. Show less



Transcom Asia

• Wholesale Import and Export
• 1 - 100 Employee

• Technical Support Representative

  • Aug 2014 - Feb 2015

  * Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet; * Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services; * Gather customer’s information and determine the issue by evaluating and analyzing the symptoms; * Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, IPTV, VOIP and more; * Research required information using available resources; * Follow standard processes and procedures; * Identify and escalate priority issues per Client specifications; * Redirect problems to appropriate resource; * Accurately process and record call transactions using a computer and designated tracking software; * Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business; * Organize ideas and communicate oral messages appropriate to listeners and situations; * Follow up and make scheduled call backs to customers where necessary; * Stay current with system information, changes and updates Show less


RECORDFLOW Philippines
• Coordinator

  • Feb 2014 - Aug 2014


Teleperformance Philippines

• Customer Service Representative

  • Aug 2012 - Feb 2014

  * interacts with a company’s customers to provide them with information to address inquiries regarding products and services. * deal with and help resolve any customer complaints. * answering telephone calls and making the appropriate transfers. * processing new client accounts, maintaining customer accounts, implementing changes to existing accounts, and filing documents and other paperwork. * provide product or service information to assist customers in making a decision about a product to buy. Show less