Experience

Colonial Country Club, Fort Myers

• United States
• Golf Courses and Country Clubs
• 1 - 100 Employee

• Executive Administrative Assistant - Grounds & Building Maintenance

  • May 2019 - Present

  Fort Myers, Florida Area Golf Maintenance Responsibilities 1. Oracle 2. Staffing 3. Monthly Checks 4. Pumps and Lakes 5. Toro Software 6. Safety 7. Administration Building Maintenance Responsibilities 1. Scheduling and reminders a. Setting appointments b. Follow up calls c. Compiling notes and service requests based on appointments 2. Ordering and receiving parts and supplies as needed 3. Record keeping a. Pools b. Safety c. Detailed documentation for safety… Show more Golf Maintenance Responsibilities 1. Oracle 2. Staffing 3. Monthly Checks 4. Pumps and Lakes 5. Toro Software 6. Safety 7. Administration Building Maintenance Responsibilities 1. Scheduling and reminders a. Setting appointments b. Follow up calls c. Compiling notes and service requests based on appointments 2. Ordering and receiving parts and supplies as needed 3. Record keeping a. Pools b. Safety c. Detailed documentation for safety inspections and emergencies 4. Assistance with productivity software Shared Responsibilities 1. Invoicing and coding all receipts a. Excel editing and creation for Checkbook and projects b. Liaison for new vendors credit applications c. Expense Reports 2. Budget tracking a. Quotes and Estimates from Vendors as needed 3. Capital Project coding for accounting a. Documentation Review and Editing

• Executive HR & Maintenance Administrator

  • Jan 2022 - Nov 2022

  Fort Myers, Florida, United States Human Resources Coordinator & Executive Admin. Grounds & Building Maintenance Managed by Troon Golf, LLC. Website: https://www.colonialgolfclub.com/public/home Facebook: https://www.facebook.com/pages/category/Golf-Course---Country-Club/Colonial-Country-Club-Ft-Myers-249442095180961/



Colonial Country Club, Fort Myers

• United States
• Golf Courses and Country Clubs
• 1 - 100 Employee

• Administrative Assistant - Golf Course Superintendent

  • Sep 2016 - May 2019

  Fort Myers, Florida Area • Daily Water Recording - South Florida Water Management District Reporting • Work Order Management - WescoTurf Toro Software • Inventory Management & Ordering • Human Resources General for Golf Maintenance Staff - Training • Payroll Management Maintenance Staff • Invoice Coding & Bookkeeping • Lunch ordering, Pickup, distribution, & Cleanup • Assist Superintendent with Projects, New Business • Standard Operating Procedure Creation • Delivery Arrival Management &… Show more • Daily Water Recording - South Florida Water Management District Reporting • Work Order Management - WescoTurf Toro Software • Inventory Management & Ordering • Human Resources General for Golf Maintenance Staff - Training • Payroll Management Maintenance Staff • Invoice Coding & Bookkeeping • Lunch ordering, Pickup, distribution, & Cleanup • Assist Superintendent with Projects, New Business • Standard Operating Procedure Creation • Delivery Arrival Management & Distribution Show less



Lani Kai Island Resort

• United States
• Hospitality
• 1 - 100 Employee

• Front Desk Agent

  • Jul 2016 - Sep 2016

  Fort Myers, Florida Area Front Desk - Check in/out, concierge, hotel information, hotel reporting, check lists, blocking rooms, reservations, switchboard, cash handling, luggage storage, communicates with all departments, balancing rooms, balancing folios, maintaining bucket of guests in house, sustainability development & initiatives and email management.



IST Management

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Hospitality Specialist - Assistant Manager of Hospitality at IPG/CMG/FCB

  • Sep 2015 - Jun 2016

  John Hancock Center Hospitality, Reception, and Meetings coordinator for IST Management Services coordinating for companies such as Jack Morton, Octagon Marketing & Baseball, Current (CMG), Golin, Weber Shandwick. Duties including reception, inventory management, cafe cleanliness, and oversee five floors with seven kitchens and 44 conference rooms.

• Hospitality

  • Feb 2015 - Aug 2015

  John Hancock Chicago Hospitality, Reception, and Meetings coordinator for IST Management Services coordinating for companies such as Jack Morton, Octagon Marketing & Baseball, Current (CMG), Golin, Weber Shandwick.



SpatiniLIFE

• Daymaker

  • Nov 2014 - Aug 2015

  Greater Chicago Area Spa Events Company with a Twist Duties: • Control booking spa reservations & staff schedules with booker.com • Create & deliver sponsorships • Maintained cleanliness of storage, retail, & inventory • Create Standard Operating Procedures & documentation for website, social media, & proposals • Attend networking events & sell events



Chuan Spa At The Langham

• United Kingdom
• Hospitality
• 1 - 100 Employee

• Chuan Spa Concierge

  • Jul 2014 - Oct 2014

  Greater Chicago Area Forbes service standards and spa services training onsite Blowing the Doors Off Luxury in the Heart of the Windy City! Know Our Guests, Build Great Memories! Duties: • Booked spa reservations & answered phone enquiries • Reservation check-in & check-out and arrival of guests • Maintained cleanliness of spa facilities & retail • Provided retail suggestions & information • Effective communication with hotel departments



Illinois Hotel & Lodging Association

• United States
• Hospitality
• 1 - 100 Employee

• StayGreen Marketing Intern

  • May 2014 - Sep 2014

  Chicago Loop Area Duties: • Research and create green hospitality content for IHLA social media • Research sustainability content on hotel partners • Develop best green hospitality resources • Attend green team meetings via at office or conference call • Assist with marketing for Green Games of Chicago



Crowne Plaza Foshan

• Recreational Facilities
• 1 - 100 Employee

• Guest Relations Officer

  • Jan 2012 - Jun 2012

  Foshan China Duties: • Provided concierge services to International travelers • Taught English to front desk staff • Checked-in and checked-out business travelers and leisure groups • Managed evening security check and resolved guest issues • Housekeeping supervisor training on quality assurance • Welcomed and sat guests, provided group buffet service and quality assurance • Set-up restaurant for service and broke down & prepared for next meal service



Gran Melia Palacio de Isora

• Intern in Guest Experience

  • Feb 2011 - Jun 2011

  Santa Cruz de Tenerife, Canary Islands, Spain Duties: • Designed promotional & internal advertisements and assisted with photo shoots of property • Branding control over guest material information • Coordinated VIP services; provided welcome letter, arrival & departure transportation and other specialty services as requested • Transcribed & recreated menus for print • Hostess and seating coordinator, breakfast and lunch preparation, and table & station set-up and breakdown



McDonald's

• United States
• Restaurants
• 700 & Above Employee

• Crew Member

  • Dec 2005 - Jul 2010

  Bangor, Maine Area Duties: • World class service in fast paced environment ranging from four-hundred to nine-hundred customers per hour • Cooked and prepared menu items and maintained the highest standards of a clean work environment • Processed orders,stocked merchandise, and handled cash and credit transactions • Employee of the month July 2009