Operations Manager

• Mar 2023 - Present

Front Desk Supervisor

• Jun 2021 - Present

• Effectively assists management in detailed, comprehensive training of new hires on hotel procedures and policies, service excellence best practices, and conflict resolution• Develops and impliments new processes that increase cross-functional efficency • Provides high-quality service excellence that results in repeat guest stays, increasing hotel revenue• Takes initiative by assuming a leadership-style attitude to support numerous guests and cross-functional teams• Quickly and effectively diffuses high conflict situations Show less

Front Desk Agent

• Jun 2021 - Present

• Effectively assists management in detailed, comprehensive training of new hires on hotel procedures and policies, service excellence best practices, and conflict resolution• Develops and impliments new processes that increase cross-functional efficency • Provides high-quality service excellence that results in repeat guest stays, increasing hotel revenue• Takes initiative by assuming a leadership-style attitude to support numerous guests and cross-functional teams• Quickly and effectively diffuses high conflict situations Show less

Master Data Management Specialist

• Aug 2020 - Aug 2022

• Attention to detail to ensure accuracy of data • Demonstrated initiative in training team members on new processes, learning new skills and concepts and taking on special projects and tasks • Leadership in cross-functional training on internal processes in order to promote increased data integrety. • Effective communication with internal partners within the merchandising department to insure deadlines are met efficiently while building strong positive relationships with numerous cross-organizational teams • Took on a leadership role in cross-functional training on internal processes in order to promote increased data integrity • Assisted in developing colleagues from cross-functional teams, leading to their promotions Show less

Front Desk Agent

• Jun 2019 - Jun 2021

• Quickly learned a DOS-based computer program in order to streamline registering & processing guests and their assigned rooms • Used high-level problem solving skills to accommodate guest requests and concerns • Communicated with hotel staff on the status of guest rooms and completing guest complaint follow-up • Up-sold guest rooms and promoted hotel services • Trained multiple new hire associates leading to their success • Maintained and organized a clean and neat front desk area • Provided outstanding guest service, leading high front desk KPI scores on a consistent bases • Defused dangerous situations and resolved dissatisfied guest issues safely, calmly, and effectively • Created an uplifting and accommodating environment for a positive guest experience • Took initiative by assuming a leadership-style attitude, opening up my schedule flexibility during an on-going pandemic, and being supportive of other team members during numerous challenging and difficult situations Show less

Photoshoot Coordinator - LC Ready to Wear Division

• Jun 2016 - Jun 2020

• Successfully transitioned to multiple areas of coordination, taking on higher sample volume and demand with stricter deadlines • Effectively trained multiple new hires on organizational systems and procedures leading to their success within the team and organization • Developed strong relationships with outside members of the organization to ensure photo shoot deadlines are met • Demonstrated initiative by hosting multiple tours and training sessions for new and existing Coordinators across multiple buying offices • Relied on strong problem-solving and organizational skills to handle new system challenges resulting in reduced image discrepancies • Accomplished proficiency in multiple areas of responsibility in addition to my current role within the organization, allowing me to assist, train, and complete the tasks of other roles Show less

Visual Merchandising Manager

• Nov 2016 - May 2019

• Effectively trained and managed a team of sales associates to achieve daily, weekly, and monthly sales goals • Implemented training on new company systems throughout the store • Managed daily operations during store management changes • Consistently met and exceeded personal daily, weekly, and monthly sales goals • Developed strong personal and professional relationships with customers, earning their trust in wardrobing and creating a loyal cliental following • Attended training workshops to broaden my role within the store, adding hiring responsibilities to my role • Responsible for implementing any and all merchandise changes within the store, including the build-up, tear-down, and placement of store merchandise fixtures • Educated self and others on brand identity and merchandise knowledge Show less