Director of Training and Operations

• Jan 2023 - Present

Director, eLearning Program Management, Veeva LearnGxP

• Apr 2022 - Jan 2023

Learning & Development Program Manager - Field Engineering

• Nov 2018 - Apr 2022

I created and lead the learning and development function; including developing strategy, and driving direction and initiatives that impact 1.000+ global employees and consultants in the Field Engineering business line. Partnered with our internal SMEs to build impactful training content and work to improve and innovate our training programs and processes. 2020 and beyond stretched my skills by pivoting to virtual classrooms and helping our teams adapt and transition to remote work.

Head of Enterprise Learning Management Solutions

• Oct 2017 - Nov 2018

• Leverage industry experience and technical expertise to lead a team of 13+ Business Analysts, Industry Advisors, and Trainers in implementing software solutions and advising 650+ prospective and current life science clients on the use, best practices, and benefits of UL PURE Learning solutions.• Consult with client executive teams to develop strategic and tactical plans that combine services and technical solutions to align multiple stakeholders’ visions for transforming learning across organizations.• Design and develop new service solutions that meet the unique needs of clients.• Ensure on-time and on-budget project delivery with a high degree of quality by guiding the delivery team in determining estimates and building realistic delivery schedules.• Collaborate with internal department heads, including Project Management Office, Product Development, and Software QA to maintain focus on delivery excellence and product enhancements. Show less

Senior Sales Engineer

• Apr 2015 - Oct 2017

• Develop and deliver product demonstrations resulting in $3 Million+ of new account revenue annually.• Create and facilitate technical sales training for inside and outside sales teams.• Articulate the strengths of the product/platform when compared to competition and identify how the product can best meet the needs of the client to solve business challenges. • Liaison between sales, support, services, product development, product management, and senior management to convey customer feedback to optimize product sales strategy, functionality, and customer experiences.• Lead user groups and customer advisory boards, as well as represent the product and provide thought leadership at conferences and seminars. Show less

Manager - Training ,Communications & Policies - Corporate Compliance

• May 2014 - Apr 2015

• Lead the design, development, and delivery of 23 eLearning courses required as part of DaVita’s $250 Million settlement with the US Department of Justice. • Manage all global corporate compliance training programs for 50,000+ employees; including eLearning, live, and virtual courses supporting DaVita mission and values. • Collaborate with Chief Compliance Officer and senior compliance leadership to develop and oversee execution of internal compliance communication strategy across all channels, including direct communications from the CCO regarding key initiatives. • Hand-select and lead a team of Instructional Designers and Policy and Communications Analysts to support all global compliance programs. • Partner with attorneys to review internal and external sales, marketing, and educational materials to ensure compliance with DaVita policies, as well as applicable laws. Show less

Senior Corporate Compliance Trainer

• May 2012 - May 2014

• Owner of the Quality Assurance/Regulatory Learning Management System (LMS) encompassing over 40,000 global users at 50+ global manufacturing sites.• Develop and execute launch strategy for implementation of corporate LMS at acquired global sites.• Provide system functionality and technical support for 200+ local site LMS administrators. • Create and deliver on-site training for technical administration of LMS, tailoring to global audience culture and needs.• Develop and deliver facilitate Train the Trainer program across all regions. Show less

Quality Systems Analyst II

• Feb 2011 - May 2012

• Global Business Unit owner of LMS administration – serving as the local, 1,000-person site admin and providing support to 7 global site administrators.• Plan and deploy global QA training improvement projects eliminating overtraining and creating $70,000 in productivity savings across the organization.• Design and deliver instructor led LMS administration training to audiences with varying levels of access.• Compile, track, and present business unit training metrics twice yearly to Senior Leadership Team as part of Quality System Management Reviews. • Participate in notified body audits as the GBU training system subject matter expert. Zero findings in all audits. Show less

Learning & Development Training Coordinator

• Jan 2010 - Feb 2011

• Coordinate and assist the Vice President of Learning & Organizational Development with annual succession planning strategy sessions for senior leadership.• Collaborate with the VP of L&OD in developing and planning the global culture strategy summit for senior leaders.• Conduct new employee onboarding and implement program improvements as identified.• Create and deliver performance review process and software training for 1,000 employees.• Administrator of Quality Assurance Learning Management System for 1,000+ employees. Show less

Office Manager

• Jun 2008 - Oct 2009

• Maintain and manage DCS meeting schedules for 19 counselors • Maintain and track personnel e-learning courses, and personnel files. • Logistical and payroll support for 19 employees and 25 foster parents, to include tasks such as calculation of mileage reimbursement, pay deductions, and tracking of paid time off. • Created and implemented a shared electronic calendar system for all employees and managers. • Complete all check requests/invoice payments, purchase orders, and petty cash reimbursements. Show less

English Language Art Teacher

• Jan 2006 - May 2008

The honor of a lifetime to work with 150 students each year in rural Mississippi. As an educator, I was given full freedom to create and implement curriculum and educational materials to meet the annual learning objectives of the State of Mississippi. I loved creating cooperative working relationships with students, parents, and administrators. The highlight of each year was coordinating the Junior/Senior prom. The honor of a lifetime to work with 150 students each year in rural Mississippi. As an educator, I was given full freedom to create and implement curriculum and educational materials to meet the annual learning objectives of the State of Mississippi. I loved creating cooperative working relationships with students, parents, and administrators. The highlight of each year was coordinating the Junior/Senior prom.