Experience

Advantage Communications Inc.

• Outsourcing and Offshoring Consulting
• 300 - 400 Employee

• Business Solution Manager

  • Aug 2022 - Present

  1. Internal Communication Management - Responsible for facilitating effective communication within the organization. Develop and implement internal communication strategies, initiatives, and programs that foster clear and consistent messaging to employees at all levels. 2. Social Media Management - Responsible for developing and executing social media strategies to enhance brand visibility, engagement, and growth across various social media platforms. Create compelling content, manage online communities, analyze performance metrics, and stay up-to-date with social media trends and best practices. 3. Employee Engagement Management - Responsible for designing, implementing, and managing initiatives and strategies to foster a positive and productive work environment that enhances employee satisfaction, motivation, and commitment. Create a workplace culture that promotes employee well-being, encourages open communication, and strengthens the relationship between employees and the organization. Show less



itelCX

• Saint Lucia
• Outsourcing/Offshoring
• 700 & Above Employee

• Internal Communications Lead

  • Feb 2020 - Jul 2022

  1. Managed communication plan and strategy for 8 Global sites (St Lucia, Guyana, Honduras, Indiana, Bahamas, Jamaica, Canada, Mexico)2. Feedback and Measurement: Gather feedback from employees to assess the effectiveness of internal communication efforts. Analyze data and key performance indicators to measure the impact of communication initiatives and make data-driven improvements.3. Developed Internal Communication Strategies: Formulated comprehensive communication strategies aligned with the organization's objectives, culture, and values. Collaborated with senior management and department heads to understand communication needs and goals.4. Content Creation: Created engaging, informative, and persuasive content for various internal communication channels. This included writing articles, newsletters, emails, presentations, videos, and other multimedia materials.5. Employee Engagement: Implemented initiatives and campaigns to enhance employee engagement and foster a sense of community within the organization. This included organizing events, team-building activities, or recognition programs.6. Change Management Communication: Supported the organization during periods of change by effectively communicating transitions, restructuring, new policies, or strategic initiatives to minimize resistance and uncertainty.7. Crisis Communication: Developed and executed crisis communication plans to ensure timely and accurate information is disseminated to employees during critical situations (eg COVID).8. Brand Messaging: Ensure that internal communication aligns with the company's brand messaging and external communication efforts.9. Cross-Functional Collaboration: Collaborate with various departments to understand their communication needs and provide support in crafting their messages. Show less

• Executive Assistant

  • Feb 2021 - Dec 2021

  1. Prepared documents, reports and presentations for executives and board members using advanced software proficiencies.2. Screened calls and emails and initiated actions to respond or direct messages for managers.3. Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.4. Transcribed minutes of meetings and executed meetings and events for company to support sales, business development and senior management teams.5. Created expense reports, budgets and filing systems for management team.6. Processed travel expenses and reimbursements for executive team and senior management group.7. Organized and coordinated conferences and monthly meetings.8. Responded to emails and other correspondence to facilitate communication and enhance business processes.9. Managed residential properties and prepared homes for clients prior to arrival.10. Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.11. Coordinated events and worked on ad hoc projects.12. Worked with clients to effectively plan and coordinate logistics for special projects and events. Show less



Vista

• United States
• Software Development
• 700 & Above Employee

• CARE Global Communication Specialist

  • May 2018 - Dec 2019

  1. Met deadlines, exceeded expectations and effectively rolled out various communication campaigns to 6 Global sites (Jamaica, India, Tunisia, Germany, Manila, Netherlands).2. Continually maintained and improved company's reputation and positive image in markets served.3. Developed creative presentations, trend reports, kitted assets, and product data sheets.4. Led, developed and executed internal and external communications plan and tactics.5. Delivered internal communications through variety of channels, such as intranet, video, audio, email messaging, face-to-face.6. Actively led and participated in project meetings and work with partners to gather information to formulate communications.7. Wrote and published engaging content for internal and external channels, (intranet, website, social media, etc.) and maintain editorial calendar.8. Developed articles, blog, visual and infographics that complements content and activities in line with company’s communication standard.9. Understood business strategy and positioning to translate it into impactful communication for global audience.10. Maintained confidence and protected operations by keeping information confidential.11. Developed and executed Vistaprint's communication strategy. Show less

• Graphic Designer & Video Editor

  • Jan 2015 - May 2018

  1. Developed design deliverables that elevated, differentiated and functioned on-brand and on-strategy.2. Obtained approval of concepts by submitting rough drafts to management or to client.3. Prepared strategies and proposed concepts for client approval.4. Maintained consistent use of graphic imagery in materials and other marketing outreach.5. Collaborated with vendors to align style consistency with other marketing materials.6. Identified design requirements for each project.7. Proved successful working within tight deadlines and fast-paced atmosphere.8. Maintained excellent attendance record, consistently arriving to work on time.9. Increased customer satisfaction by resolving design and product issues.10. Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork. Show less

• Engagement Coordinator

  • Mar 2016 - Jun 2016

  1. Responsible for the overall engagement of the Montego Bay center. 2. Improve and maintain overall employee engagement by identifying and creatively solving issues that impact staff engagement.3. Delivering recurring, periodic and adhoc events and activities to support the strategic goals of the center.4. Partnered with HR personnel to create and implement employee engagement initiatives to help boost morale.5. Created employee recognition platforms6. Planned staff events eg (staff parties, award ceremonies, road shows and team trips)7. Created surveys and focus group sessions to gather employee feedback on ways to improve engagement. Show less

• Marketing Associate/Sr Sales Assoc

  • Sep 2009 - Mar 2016

  1. Recommend marketing products and strategies to clients. Build relationships with and assist Vistaprint's High Value clients to improve customer retention via email, chat & phone.2. Facilitator/Training assistant: Train and coach newly hired sales agents3. Digital Agent: Website, Email Marketing, Facebook Ads, Search Engine Optimization, Social Media assistance. Mailing Services



E-Services (Delta Airlines)

• Montego Bay, St James, Jamaica

• Reservations Agent

  • Jun 2005 - Jun 2008

  1. Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle. 2. Resolved various issues and discrepancies for customers. 3. Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills. 4. Provided customers with information about availability and pricing. 5. Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service. 6. Maintained excellent attendance record, consistently arriving to work on time. 7. Offered friendly and efficient service to customers, handled challenging situations with ease. Show less