Experience

Activar Incorporated

• United States
• Building Materials
• 1 - 100 Employee

• Product Manager

  • Apr 2019 - Present

• Service Delivery Manager

  • Jul 2004 - Apr 2019

  4/2015-4/2019 - Service Delivery Manager 12/2008-4/2015 - Sales Support Manager 7/2004-12/2008- Customer Service Manager *Responsible for managing daily activities of the operational sales support function & providing ongoing training, feedback & coaching to the Customer Service team. *Oversee the workflow of sales support business processing including preparation of reports, tracking spreadsheets & other statistics to support & assist sales representatives & VP of Sales &… Show more 4/2015-4/2019 - Service Delivery Manager 12/2008-4/2015 - Sales Support Manager 7/2004-12/2008- Customer Service Manager *Responsible for managing daily activities of the operational sales support function & providing ongoing training, feedback & coaching to the Customer Service team. *Oversee the workflow of sales support business processing including preparation of reports, tracking spreadsheets & other statistics to support & assist sales representatives & VP of Sales & Marketing. *Prepare sales quotes for new & existing customers to increase sales. *Assist in implementing a disciplined approach to process improvement & employee development within the customer service team to enrich customer service, maximize efficiencies & standardize processes within the team. *Responsible for training Customer Service personnel when joining the department & throughout their employment through review sessions, quizzes, practice quotes, daily questions *Respond to & resolve a wide variety of complex customer account questions, problems & complaints along with handling escalated issues & customers as needed. *Monthly travel from CA location to corporate location to train, strategize & interact with Customer Account Managers, Leads, Supervisors, Director of Service Operations & VP of Sales & Marketing .



American Shower Door Corporation

• United States
• Wholesale Building Materials
• 1 - 100 Employee

• Customer Service

  • Jun 1989 - Jul 2004

  Handled all aspects of Sales & Customer Service for customers within the US & Canada, for a high end shower door manufacturing company. Involved in the daily operation of a customer service department & the training of new customer service reps. Handled all orders, quotes, credits, issues & communication with customers. Handled all aspects of Sales & Customer Service for customers within the US & Canada, for a high end shower door manufacturing company. Involved in the daily operation of a customer service department & the training of new customer service reps. Handled all orders, quotes, credits, issues & communication with customers.



Mercury Tube

• Glendale CA

• Customer Service - Western Regional Sales

  • Jun 1987 - Jun 1989

  Handled all aspects of Sales & Customer Service in the Western Region, for an Off Road aftermarket company. Involved in the daily operation of a customer service department. Handled all orders, quotes, credits, issues, communication for customers within my territory. Handled all aspects of Sales & Customer Service in the Western Region, for an Off Road aftermarket company. Involved in the daily operation of a customer service department. Handled all orders, quotes, credits, issues, communication for customers within my territory.



Mr. Gasket

• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Customer Service - National Accounts

  • May 1982 - Jun 1987

  Involved in & responsible for activities in all phases of the sales department relating to the Off Road Division & the National Accounts (Sears/JCPenney/Kmart/Montgomery Wards) for the Off Road, Exhaust & Accessories Divisions. Duties included communicating & co-ordinating activities between all departments, investigating & solving problems, preparing quotes, furnishing weekly order status reports & monthly & yearly sales reports to customers. Involved in & responsible for activities in all phases of the sales department relating to the Off Road Division & the National Accounts (Sears/JCPenney/Kmart/Montgomery Wards) for the Off Road, Exhaust & Accessories Divisions. Duties included communicating & co-ordinating activities between all departments, investigating & solving problems, preparing quotes, furnishing weekly order status reports & monthly & yearly sales reports to customers.