Director of Operations

• Jun 2021 - Present

- Support subsidiary: Darby Consulting - Led the integration of the Entrepreneurial Operating System (EOS) across the organization, streamlining operations and fostering a unified vision - Orchestrated and chaired weekly, quarterly and annual company meetings providing a platform for transparent communication and strategic alignment - Build and maintain company budget and forecasting within QuickBooks - Develop data management systems, ensuring accurate reporting and informed decision-making - Develop internal company policies and procedures, promoting a consistent and efficient work environment - Oversee company's technology suites (Microsoft and Monday.com) - Manage invoicing and accounts payable (Stripe) - Plan, coordinate, and attend office events & conferences - Lead HR payroll (Paychex) and employee benefits administrator - Generate job postings and screen candidates based on qualifications and skills - Evaluated candidates and coordinated interviews - Demonstrated leadership by guiding new employees through comprehensive onboarding processes - Lead client portal onboarding, management, and support - Develop content for targeted social media posts (Hootsuite, LinkedIn, Facebook, Google Business) - Create email campaigns and manage lead generation database (Reply.IO) Show less

Operations Administrator Associate

• Feb 2021 - May 2021

Human Resources & Office Coordinator (formerly Myrtle Consulting Group)

• Jan 2020 - May 2021

Assist with Employee & Contractor Onboarding Answering employee requests and questionsUpdate and keep employee records in checkAdministering various employee benefits programsCreate and submit reports to senior managementFormulate methods to improve employment policies, processes, and practicesReceptionist Duties including answer and directs all calls, greet visitors, room scheduling, mailing and shippingPersonal Assistant to Operations Director Plans and Coordinates Company Events & Activities Manages Employee Personal Files Manages COVID research, response, protocol, and trackingOrders and maintains office inventory and vendorsAccountable for all employee company phones Show less

Customer Service and Operations Specialist

• Jul 2017 - Nov 2019

Facilitate daily operations of the organization; ensure completion of weekly, quarterly, and annual goals Co-develop short-term goals and long-term strategies in order to achieve the organization’s mission Foster a productive and positive team culture while building team effectiveness and accountability Responsible for all customer service; communicate with staff and customers via email, phone, text and in person Responsible for all problem resolution; creatively find solutions to new dilemmas and issues that arise Create and maintain daily packing lists to efficiently run supply deliveries; manage all delivery logistics Research and implement new processes and softwares; create and maintain guidelines, policies, and procedures Create and post league schedules; create and send customer feedback surveys Manage large scale event/league preparation including but not limited to preparing all documents, packing all equipment, managing staff/volunteers onsite, issuing checks, etc. Supervise and train staff at events and leagues Act as the point of contact for purchasing supplies/equipment, hardware maintenance, and mailing/shipping Collaborate with staff on marketing, events, customer service, and promotional ideas Facilitate weekly meetings and manage employee tasks Show less

Health and Wellness Intern

• Jan 2017 - May 2017

Served as Production Assistant for Glo4Gold Family Run Fest benefiting Annual Campaign Organized activities and sponsors for Healthy Kids Day Collected and organized data related to equipment purchases Coached members through daily workouts and Fit Path Reviewed part-time staff budget vs actual and analyzed budget variances Reviewed collateral and staff requirements for Safety Around Water program Cultivated relationships with potential sponsors and volunteers Updated branch New Employee Orientation based on the Cause Driven Leader model Show less

Facility Supervisor

• Jan 2014 - May 2017

Monitored and cleaned gym facilities and assisted members with fitness equipmentRecorded memberships and signed in membersAdministered fitness evaluation tests

Lifeguard

• Jan 2014 - May 2015

Monitored pool area and provided assistance to patronsServed as primary emergency responder

Ophthalmic Assistant

• May 2015 - Jan 2017

Reviewed patient information and administered eye exams to patients Assisted doctors in minor surgeries and examinations Explained ophthalmic care procedures and prescriptions to customers Reviewed patient information and administered eye exams to patients Assisted doctors in minor surgeries and examinations Explained ophthalmic care procedures and prescriptions to customers

Fitness Managerment and Administration Intern

• Jan 2015 - May 2015

Assisted manager and staff with front desk duties Created templates for inside and outside marketing Streamlined procedures to maximize efficiency of inventory control and supply chain Assisted manager and staff with front desk duties Created templates for inside and outside marketing Streamlined procedures to maximize efficiency of inventory control and supply chain