Renee S.
Service Center Manager-North America at Akelius Residential Property AB- Claim this Profile
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Bio
Christine Perron
I had the pleasure to work with Renee and her technical group. She is well organized, efficient and a fantastic manager to her team. Willing to listen, flexible and hard-working. I would highly recommend working with her. She is an added value to an organization.
Mike S, CM
Renee is a motivated, forward-thinking and highly knowledgable Client Services Manager. Her exceptional skills, ingenuity, and comprehension of clients needs helped establish and make her department one of the finest in the industry. Renee leads by example, and her enthusiasm and dedication is inspiring.
Christine Perron
I had the pleasure to work with Renee and her technical group. She is well organized, efficient and a fantastic manager to her team. Willing to listen, flexible and hard-working. I would highly recommend working with her. She is an added value to an organization.
Mike S, CM
Renee is a motivated, forward-thinking and highly knowledgable Client Services Manager. Her exceptional skills, ingenuity, and comprehension of clients needs helped establish and make her department one of the finest in the industry. Renee leads by example, and her enthusiasm and dedication is inspiring.
Christine Perron
I had the pleasure to work with Renee and her technical group. She is well organized, efficient and a fantastic manager to her team. Willing to listen, flexible and hard-working. I would highly recommend working with her. She is an added value to an organization.
Mike S, CM
Renee is a motivated, forward-thinking and highly knowledgable Client Services Manager. Her exceptional skills, ingenuity, and comprehension of clients needs helped establish and make her department one of the finest in the industry. Renee leads by example, and her enthusiasm and dedication is inspiring.
Christine Perron
I had the pleasure to work with Renee and her technical group. She is well organized, efficient and a fantastic manager to her team. Willing to listen, flexible and hard-working. I would highly recommend working with her. She is an added value to an organization.
Mike S, CM
Renee is a motivated, forward-thinking and highly knowledgable Client Services Manager. Her exceptional skills, ingenuity, and comprehension of clients needs helped establish and make her department one of the finest in the industry. Renee leads by example, and her enthusiasm and dedication is inspiring.
Credentials
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Service Metrics for Customer Service
LinkedInAug, 2019- Nov, 2024 -
Creating Customer Value
Lynda.comFeb, 2016- Nov, 2024 -
Managing Technical Teams
Lynda.comJan, 2016- Nov, 2024 -
Quick Fixes for Poor Customer Service
Lynda.comJan, 2016- Nov, 2024 -
Quality Assurance Auditor
The Business Development Bank of CanadaApr, 2002- Nov, 2024 -
Coaching and Teambuilding Skills for Managers and Supervisors
SkillPathDec, 1999- Nov, 2024
Experience
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Akelius Residential Property AB
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Sweden
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Real Estate
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400 - 500 Employee
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Service Center Manager-North America
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Nov 2019 - Present
Responsible for the optimization of daily operations, programs and processes for service centers supporting five North American cities. Responsible for the optimization of daily operations, programs and processes for service centers supporting five North American cities.
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GlobalVision
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Canada
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Software Development
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1 - 100 Employee
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Client Services Manager
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Oct 2008 - Jul 2019
Responsible to manage all post sales activities within the Client Services Department and to provide and promote excellent customer service to our customers in the Pharmaceutical and Packaging Industries.Manage the day to day operations of a team of local and remote Technical Support Staff responsible to execute all post sales services, such as product installations, training services and technical support Recruit, mentor and develop Technical Support Staff, and nurture an environment that allows them to excelDevelop and Implement Technical Support and Customer On-boarding procedures and policiesAct as an escalation point for customer satisfaction issues that are of a highly sensitive natureCollaborate with the Marketing Team to develop and organize Customer focused events to increase loyalty, retention and overall satisfaction Collaborated with the Marketing Team to develop an online Help Center and Knowledge BaseDevelop best practices to improve efficiency and customer experience.Create and maintain internal training program for Client Services Department as well as for our customerResponsible to develop, implement and improve processes for the departmentWork closely with Quality Assurance and Development Departments to recommend changes to products or services based on customer feedbackCollaborated with members of the Management Team to provide leadership and direction to all employees within Global Vision with the goal to improve customer satisfaction.
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Sales/Customer Relations Manager
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Jan 2004 - Oct 2008
Responsible to promote National and International Sales Activity, as well as provide internal support to the Sales and Marketing Departments.Managed and sustained our International DistributorsNurtured the relationships with our International Distributors by being the main point of contact Coordinated Sales and Product Training for our Distribution Network in order to allow them to adequately sell our productCollaborated with other departments in order to create Marketing and Sales strategies in order to maximize Global Vision's exposure in the Pharmaceutical and Packaging Industries.Implemented follow up procedures for sales and post sales activitiesCreate and Maintain Sales Status and Projection ReportsOrganize and attend Trade Shows, Seminars and User Conferences
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Marketing and Sales Manager
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2000 - 2004
Responsible to develop and manage all marketing initiatives for the company. Developed the marketing strategy for the company in line with company objectives. Co-ordinate marketing campaigns such as trade shows, seminars and customer demonstrationsCollaborated with other departments on the design of our websiteApprove pricing and quotationsCreate and initiate customer satisfaction surveysAccount Management
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Education
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Herzing College, Montreal
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Vanier College
Community
