Experience

Best Food Logistics

• United Kingdom
• Transportation, Logistics, Supply Chain and Storage
• 100 - 200 Employee

• Assistant Shift Manager

  • Nov 2020 - Present

  • manage the demands of the busy shift • dealing with problems that may arise in a professional effective and timely manager. • Work as a team and communicate effectively at all levels. • be familiar with all aspects of legislation relating to commercial vehicles including tachograph and drivers hours regulations. • Ensure all routes are covered for all drivers • Managing all drivers and monitoring standards which support the achievements of the depot objectives. • Promote health and safety best practice • Identify employees training needs • Process first class organisation and people management skills • Provide first point of contact for all customer service enquiries • Recruit/ interview exceptional drivers into the business • First line response to all incoming calls from drivers , providing a prompt response for all drivers issues • Completing various daily operational admin duties , via emails and excel Show less



Biffa

• United Kingdom
• Waste Collection
• 700 & Above Employee

• Senior Traffic Dispatcher

  • Aug 2015 - Nov 2020

  I am responsible for the logistics of a number of employees and vehicles in the local area and continually work to maximize the efficiency of the workforce and resources available. My role also includes a variety of tasks including working to ensure that health & safety standards are being adhered to at all times as well as working with the management team to ensure ongoing development of strategies and employees. I provide the frontline support completing various administrative duties, reports and electronic record maintenance, I also provide the initial response and first point of contact for all Customer Service enquiries. My role consists of undertaking daily driver de-briefings and process their returning paperwork and handheld PDAs. Furthermore, Day to day first line response to all incoming calls, providing a prompt and helpful approach. Completing various daily operational administrative duties both hardcopy and electronic. Show less



Sainsbury's

• United Kingdom
• Retail
• 700 & Above Employee

• Team leader

  • Sep 2012 - Aug 2015

  was responsible for the overall customers’ service satisfaction and the accuracy of the cash sales, Responsible to meet department productivity and profitability goals. Communicating with other Supervisors and Managers within the business to meet profitability, Reception duties including answering phone and dealing with customer’s queries and complaints. Furthermore, assisting my team with general customer service issues such as refunds and exchange vouchers, Welcoming and informing customers about new offers on specific products Show less