Experience

Hack for LA

• United States
• IT Services and IT Consulting
• 100 - 200 Employee

• Product Designer

  • Apr 2023 - Present



The World Bank

• United States
• International Trade and Development
• 700 & Above Employee

• Financial Assistant

  • May 2021 - Present

  - Strategize, design and create infographics for department reports and campaigns - Provides administrative support to ensure efficient operation of the office while overseeing and managing the shared inbox. - Assists the financial and legal team with preparing legal documentation for 150 individual funds throughout the year. - Distributes, processes and files 250 legal documents per quarter and fulfills 300 email requests per week - Conducts user acceptance testing (UAT)on the internal department website to ensure proper functionality - Provides testing feedback to improve the website's usability Show less



Freelance

• Product Designer

  • Feb 2022 - May 2023



Unison

• United States
• Software Development
• 200 - 300 Employee

• Information Technology Help Desk Support

  • Oct 2019 - May 2021

  - Logged, tracked and troubleshot incident requests in the help desk system and CMS- Troubleshot, diagnosed and resolved 80 end-user’s website issues daily- Assisted software developers with the design and construction of the VAO website - Conducted usability testing to ensure website changes are executed successfully- Created technical documentation used for new staff training- Provided a complete range of executive, technical and administrative support such as scheduling meetings, responding to telephone and email queries, preparing correspondences and coordinating extensively with senior management staff - Recorded and tracked opportunities regarding agency-related opportunities on Salesforce - Deployed 3 newsletters a day to users via SiteCore CMS Show less

• Account Manager

  • Apr 2019 - Oct 2019

  - Built and maintained strong client relationships to maintain current business and acquire new customers- Resolved client issues by providing solutions regarding optimizing usage on the software - Exported, tracked and analyzed metrics through business intelligence tools (BI) to create comprehensive reports to forecast projected monthly revenue- Conducted 75 phone calls and 50 emails outreach daily to new leads and existing users - Managed 5-8 clients’ requests weekly to ensure an optimal solution is reached Show less



naisA Global

• United States
• Professional Training and Coaching
• 1 - 100 Employee

• Marketing Intern

  • Oct 2018 - Nov 2018

  - Designed and presented social media campaign ideas - Increased traffic on all social media platforms by posting marketing material 3 times daily - Developed, documented, and implemented social media strategies to increase mission statement awareness, advertisement and engagement for the organization - Collaborated with and assisted the CEO and other employees with planning, arranging and organizing the campaign for 250 guests - Designed and presented social media campaign ideas - Increased traffic on all social media platforms by posting marketing material 3 times daily - Developed, documented, and implemented social media strategies to increase mission statement awareness, advertisement and engagement for the organization - Collaborated with and assisted the CEO and other employees with planning, arranging and organizing the campaign for 250 guests



Millennium Challenge Corporation

• United States
• International Trade and Development
• 300 - 400 Employee

• Research Intern - Gender and Social Inclusion

  • Dec 2017 - May 2018

  - Created 6 social media posts and 5 informational emails for the department - Tracked news and social media and recorded trends for internal content weekly - Arranged travel of the Director and team by developing itineraries, transportation, lodging and other aspects such as tickets and hotel reservations - Participated in 8 foreign service meetings and recorded notes, provided feedback, summarized meetings output for the team and created project event emails for the team - Became familiar with international aid processes through grants, investments and curating projects by studying a country’s policies, economic behavior and top challenges it faces - Generated a comprehensive report on the relationship between education, community and gender equality in Sub-Saharan Africa - Conducted research on several topics such as gender inequality, child marriage and access to education in countries located in the Sub Saharan African area. - Managed budget and expense reports. Show less