Director of Operations

• Mar 2007 - Present

Responsible for overseeing an operations staff of approximately 50 employees, made up of 8 teams ensuring the timely release of customs shipments, arrangements for transportation of goods, and customs compliance.Managerial responsibilities include all aspects of the daily processes, staff training, budgeting & financial management of department, hiring & employee development, and implementing quality control procedures.Project management includes new software development, quality control procedures, & process improvement.

Manager, Sevice Delivery

• 2005 - 2007

Responsible for managing a team of 15-20 employees to ensure client service requirements for customs clearance were processed in a timely & accurate manner. Requirements included scheduling staff for 24/7 hours of service, hiring & training all reports and managing the daily operations needs of a large group of accounts. Troubleshooting of EDI transfers of information and integration of data between 2 companies. Also responsible for invoice dispute resolution and maintenance of amendment data submitted to CBSA.

Training Coordinator

• 2003 - 2005

Implemented the first formal employee training program for the company, including conducting a company wide needs assessment analysis. Prepared topic specific training material & presented classroom training. Developed individual on-line training modules for self-directed learning. Prepared exam preparation material for external development courses. Wrote a knowledge test for interview candidates. Prepared training and reference material for new software implementations.

Senior Rater

• 2000 - 2003