Experience

Lumea

• Australia
• Utilities
• 1 - 100 Employee

• Operations Manager

  • Dec 2022 - Present



Sparke Helmore Lawyers

• Australia
• Law Practice
• 700 & Above Employee

• Operations

  • Jul 2019 - Dec 2022



EY

• United Kingdom
• IT Services and IT Consulting
• 700 & Above Employee

• NATIONAL OPERATIONS TEAM LEADER Brand & Marketing Division

  • Aug 2011 - Oct 2014

  RESPONSIBILITIES: Managing operations across a 90-person Brand & Marketing Division, which included managing projects, merchandise, suppliers, contractors and internal stakeholders. Providing reliable support to the team by coordinating ICT, workplace change and OH&S. Supporting the operation of the Creative Services function, including introducing a new internal billing system, engaging and managing graphic design contractors. ACHIEVEMENTS: -Transitioned the Creative Services from a transactional internal function to a commercial graphic design studio, by improving and streamlining all processes, including traffic management, invoicing and training. Combining a commercial mindset with a deep understanding of EY’s brand and business, we could demonstrate the value of our service offer to our internal clients. -In our first year of internal billing we contributed revenue growth to the broader marketing function, which increased year on year. Awareness of revenue projections also helped the Creative Services team strive to reach and surpass those projections. -Developed the Oceania component of the EY global merchandise procurement strategy. Had a nation-wide reputation for demanding excellent quality from suppliers and ensured that all merchandise met EY’s high standards. -Received fantastic feedback from internal clients for managing the Creative Services deliverables in a timely delivery manner, while managing client expectations through proactive communication. Show less



EY

• United Kingdom
• IT Services and IT Consulting
• 700 & Above Employee

• OFFICE MANAGER - National Brand & Marketing Division

  • 2004 - 2011

  RESPONSIBILITIES: Providing support to the Brand & Marketing Director, including arranging international and interstate travel, coordinating internal and external meetings, assisting with documentation and presentations, updating our CRM, Supporting the team – from new starters to departures and managing confidential information with professional discretion. IT Co-ordination to ensure the marketing team had acesss to ICT hardware and required software and managing training OH&S officer – First point of call for all OH&S issues, completing assessments and actioning any requirements ACHIEVEMENTS: - Successfully transitioned five Marketing Directors to successful leadership of the team providing them with timely information and knowledge of the team and the business; - Became the go-to person for all team members providing timely solutions when members were under pressure - Streamlined the budget to align to EY finance systems, giving a true account of revenue and expenditure. Show less



The NRMA

• Australia
• Civic and Social Organizations
• 700 & Above Employee

• ROADSIDE ASSISTANCE CALL CENTRE TEAM LEADER

  • 1999 - 2003

  ACHIEVEMENTS Lead a team of six front line call-centre operators who responded to policy claims, challenges and issues related to road side assistance. Implemented call response time processes and reporting for the team. RESPONSIBILITIES: - Manage a call-centre for escalated member issues - Ongoing coaching for branch and contact centre staff - Providing written respond to members correspondence - Responding branch enquires regarding policy and procedures in a timely manner - Improving and recommending changes to policy and procedures - Authorising refunds and loyalty years for members Show less