Experience

Venues NSW
• Australia
• Entertainment Providers
• 1 - 100 Employee
• Events Operations Supervisor

  • Jul 2021 - Present

Netstrata Jubilee Stadium, Kogarah
• Events & Marketing Officer

  • Jan 2020 - Jul 2021

Taronga Conservation Society Australia
• Australia
• Non-profit Organizations
• 200 - 300 Employee
• Major Event Officer

  • Apr 2019 - Dec 2019


FanFirm

• Australia
• Leisure, Travel & Tourism
• 1 - 100 Employee

• Brand Manager for We Love Rugby (Official Tour Operator of the Australian Rugby Union)

  • Sep 2014 - Apr 2019

  Responsible for all roles and responsibilities for all rugby events within the company. Working closely with the Australian Rugby Union regarding We Love Rugby’s ticket allocation, pricing, seating bays and organisation of functions for fans travelling to matches in Australia and overseas.Allocation of tickets rincluding a range of category of tickets.Work with ARU and their sponsors in developing sponsorship programs, incentive travel and functions. Creating and developing sponsor documentation for any upcoming events or incentive travel requirements.Develop marketing strategies using marketing resources, brochures, flyers and social media to promote We Love Rugby packagesPromotion and increasing fan engagement Creating modern day technology in the travel industry through development and continual updates of a personalised App for each event. The app is personalised to our clients and provides information on their itinerary, hotel, functions, interactive maps, city guides and social networking capabilities. Oversee and manage the We Love Rugby website and social mediaCreating budgets and proformas, managing risk and predicting future sales.Produce financial reports Show less

• Product Manager

  • Jan 2010 - Nov 2016

  We Love Rugby, Fanatics Sports & Party Tours, Australian Sports ToursManage relationships with all major Australian sporting organisationsProduct development - create new profitable tours for the marketDaily upkeep of companies websites - We Love Rugby, Fanatics and Australian Sports ToursTicketing manager for various events including Rugby World Cup England 2015 and New Zealand 2011Operations and Event Manager for FIFA World Cups Brazil 2014 and South Africa 2010, Rugby World Cup England 2015 and New Zealand 2011, Olympic Games London 2012Tour Manager for We Love Rugby, Fanatics & Australian Sports Tours including Bledisloe Cup tours, Ashes Cricket Tours, South African rugby tours, FIFA World Cup and European festivals. Team leader and team player within the workplaceProduct Manager - create travel packages and source hotels, tickets, flights, merchandise, touring, transport for all events. Responsible for managing stock, dealing with supplies, contracting, managing budgets, creating itineraries, purchasing currency and developing tour documentation. Newsletter and edms for advertising new and existing toursLoad packages to our online booking systemManage deposits, payments and refundsManage handbacks, risks and inventoryCreate and develop tour documentation for passengers and event staffResponsible for event staff movements and tour informationTicket management, allocation and distribution for all events including Rugby World Cup, FIFA World Cup, British & Irish Lions, Summer Olympic Games London 2012 and Ashes in EnglandLiaise with stakeholders, sponsors and mediaOrganise and execute pre & post match functions, corporate events and formal eventsLiaise and select merchandise from suppliers for tours including Asics, Kooga and AdidasWork together with hotels and suppliers negotiating competitive rates for the businessCreating new profitable tours for all sports eventsDealing with challenging situations and/or complaints Show less

• Sales Manager

  • Jan 2009 - Jan 2010

  Monitoring KPI reportsCreating sales incentives and targets for sales staffHold team meetings with sales teamMonitor sales and strive to reach targets/goalsHigh customer service skills

• Sales Consultant

  • Mar 2008 - Nov 2009

  Telephone and web sales Email enquiryFollow up salesHigh customer serviceWork as part of team



Stella Travel Group/Travelscene American Express

• Corporate Travel Advisor

  • Aug 2006 - Feb 2008

• Leisure Travel Consultant

  • Jan 2005 - Aug 2006